Peninsula Heat

PERFECT! We were new to the Peninsula and had called several companies for the complete new system. We needed a company we felt comfortable dealing with, punctual and professional. We were also dealing with the City Conservation programs and needed to hire someone that was willing to work in concert with those restrictions. Peninsula Heat stepped up from day 1 and never let us down. Several of the other Contractors didn't even bother to provide a written bid...or anything in writing for that matter. The job was seamless, no last minute gotcha's and after 6 years they continue to treat us as though we are their only customer. I highly recommend Peninsula Heat for any and all heating/AC needs.

They came out, looked at what needed to be done, said they would get me a quote and then never followed up. I contacted them once to be sure the email addresses worked, but never got the quote.

1) They were professional and courteous over the phone. 2) They came to our home quickly to review our needs and give us information. 3) They turned around a quote within one day. 4) Their showroom is put together well with working models. 5) They were able to work within our budget. 6) They were able to coordinate an installation in an EXTREMELY quick turnaround request. 7) So far, the system is working well.

They installed a new HVAC. It was actually a woman that did the work. She was very capable and we were satisfied. She also gave us a good explanation on how to operate the system. She also left everything clean.

The technician, Keith, called to let me know when he would arrive. He inspected the system and explained all the checks he was performing. He was very professional and did an excellent job.

Wonderful office crew from cost estimate to research with manufacturer to after installation checking. Installation crew was A++++++. Clean, efficient, knowledgeable, helpful. Took extra time to answer my myriad of questions.

They installed it in 2012 and then they came and serviced it in 2013. There were some sort of problem and they came and upgraded some parts. They are reliable, nice, conscientious and personable.

It was quick, efficient and expensive.

Installer was on time, very pleasent and professional. Works great. So glad I used Peninsula Heat.

My home, built in 1962 was heated by oil, using a long defunct Iron Fireman furnace. Because of the price of oil, we've been heating primarily with wood for the past decade. As I'm getting older and, felling trees, stacking wood, and cleaning up after it, is getting older too, I decided to look at replacing my furnace with a heat pump. I spent months researching and finally settled on 3 high end units made by Carrier, Lennox, and Trane. As they were handled by 3 different and well known area contractors I called all but the Lennox installers directly. The Lennox contractor I contacted through Costco so that I could qualify for their rebate. All three companies responded quickly and professionally, sending out a representative to do heat calculations and prepare a quote. One company came back with a quote of around $18k for a 5 ton Trane air handler and heat pump. Another had a 4ton Carrier pump and a 3 ton air handler @ $16k. Peninsula Heat gave me the low bid at a bit less than $12k but with both a 3ton pump and a 3 ton air handler. All of the bids were for inverter driven, variable speed pumps. All rated at the top of their class for efficiency. I did some follow up research and asked questions of all of the companies. They all responded professionally but I liked Peninsula Heat's rationale and approach to the problem. I was, however, a bit nervous about the lower capacity of the pump given the other bids I received. After much deliberation I finally went with Peninsula. My ultimate decision was based on price, responsiveness of the company, and reputation of the product they sold. ( all about equally reviewed ). The unit I chose was the Lennox XP25. A unit that was new on the market but extensively tested prior to release. Some 200 units had been seeded around the country for 2 years previously for testing. This, after 2 years of lab testing. As it turned out, mine was the first XP25 Peninsula had installed. Lennox was behind schedule on the deliver to Peninsula, which is the reason for a B grade in punctuality. So not really Peninsula Heat's fault. In fact, in every other respect they were remarkably punctual. The work was completed quickly and professionally. Some of it took significantly more time than they had anticipated but there was never any mention of additional charges. They were very helpful in explaining the system and its operation. When the first cold weather came and the unit didn't perform as well as I expected they were extremely responsive in dealing with the issue. It turned out that powering up the thermostat before engaging the heat strips kept the thermostat from recognizing and using the heat strips under extremely cold conditions. It was a minor addendum in the installation manual that was overlooked when the system was hooked up. After it was corrected the system operated flawlessly and remarkably quietly through some very cold conditions. It kept the house uniformly warm and almost always, within .5 degrees of the set point. At the end of the winter I reviewed my electrical bills and found that my heating costs were actually less than with wood at winter prices of $180 per full cord, dry. The house was significantly warmer as well. I'm extremely pleased with the installation, the heat pump, and the service I received from Peninsula Heat. I would recommend them highly.

They did an annual service on my heat pump and furnace. The work they did was fine. However, I switch to another provider and they did a lot more detail when they serviced the unit which Peninsula Heat technician did not.

They were considerate and fair both with the choice for each residence's requirements and installation. They accomplished the promised contract on time and at the estimated price.

Provider was on time and prepared to work. Very pleasant and efficient. Price was as quoted. Answered all questions. Very knowledgeable.

perfectly. they laid out ductwork and return vents correctly and it's been ten warm years without incident.

Installation went well; all were careful about debris in the house; were on time and easy to work with.

The service folks were on time and efficient. They worked well with the manufacturer to provide warranty replacement. Office staff was very helpful. They are the only HVAC that I will use.

Service technician arrived on time and performed annual maintenance. Checked outdoor unit and changed air filter.

Very professional. Came on time, worked thoroughly, gave me a free one-year checkup, were always courteous on the phone.

Very outstanding work. He took the time to explain all out our heating system and the thermostat. Also, he set and recommended the proper energy savings for our heater, too. I would recommend them again. Excellent job.

They cleaned out the vents and installed a stronger furnace with blower so heat now heats the back bedroom properly. The heat pump is quite satisfactory and a money-saver to boot. I am quite happy with the setup.

The sales person was informative, made sure we had everything for the rebate from PUD and tax credits. They helped us decide on the best place to install and worked with us on particulars. Install was flawless and we LOVE our heat pump. Really great job. We tell everyone to go to Peninsula Heat.

Very professional and efficient. Scheduled installation & completed work in a very timely manner. We'd use them again for sure.

Went very well tech was efficient, explained things, was friendly, told us things we could be watching for, said we wouldn't need this repair again for 2 years. Give this company an A+ rating

It could well have been just my interaction with the technician who brought out a dead mouse on the filter just to tell me that I had been remiss at changing the filters. In my opinion he should have located how the mouse got into the heating system in the first place. I would not really like to rate an entire company on just on person.

The workers showed up on time in the morning and begin work immediately. They replaced the outside unit, the furnace inside and modified some duct work. All work was done quickly and with excellence and the cleanup was perfect. The entire job took only about 6 hours.