Bill Mair Heating and Air, Inc.

Amazing in every aspect! Bill Mair Heating and Air is a small company that takes pride in their work and will not sell you anything that you don't need. They are extremely professional, courteous and friendly. Unlike many other tradesmen, they care about the quality of their work deeply from performance to aesthetic; and they won't make a mess of your home while they are working. I wish every professional I hired had the same work ethic that these folks do, worth every single penny.

Ii you are looking for a company that will provide good service and warranty their work after the job is done look elsewhere. First, I called about my heating and air system not cooling my house and the thermostat not cooling lower than 68 degrees. I purchased my home and shortly after purchase the unit did not work (after only 2 years post installation). When I called I spoke to Anna and she said that the warranty was not transferable. I took that as truth initially and made an appt. The day of the appt I had a employee call out sick so I had to run to my office so I called them to ask if they could call when they were on their way. Anna was very rude and said they would not do that and asked me to cancel. I said no I needed my unit repaired and had already waited a month so I would find a way to make it work. Then an hour before the appt I get a call from the repair man stating he was running early and could come to my house now. I said no that I was at work and my appt was from 12-2 so they need to be there at 12, especially since they were not willing to give me a courtesy call. He said that was fine. Then Anna calls and leaves a message saying that they will be early and if she doesn't get a call right away they will cancel my appt. I called immediately and again 4 times and no one answered the phone. I called my neighbors and asked them to open my house in case they arrived early and I headed that way. Anna calls back 30 min later and again is rude, stating that they canceled my appt because she didn't receive a call back. I told her I called her back several times, even leaving messages and she didn't answer. I told her how unprofessional her behavior was toward customers, especially when there is warranty that states it is transferable. So on top of her lying to me to defraud me, refusing to stand by their work, she was overly unprofessional. I asked for the owner to call me and she rudly said I'm the owner and I'm no longer going to do business with you. Wait What??? I asked her if I had it right you inconvenience your customers by not honoring a schedule, you don't show up at all after I took off time from work and had a neighbor drop what they were doing to meet them early, you lie about the terms of a warranty you clearly entered into in writing, are rude when you are given accurate feedback and are now firing me?? She said yes and I told her I would be following up with contractor board complaint, consumer affair complaint, a bond complaint, BBB complaint, and suing them for damages associated to breach of contract. If you are smart and want your money to be put towards an air conditioning and heating unit that will last don't use this company! Oh and Anna it's clear that this is your husband's business as he is the contactor so he should learn its best to leave the unprofessional wife at home.

His knowledge, professionalism and customer service is excellent. I would highly recommend him. They're just a wonderful family-run company and are very service-oriented. I would highly encourage you to check him out!

PERFECT. From the estimate with Bill to the 2 month after installation thank you card I just received all was fabulous. And, their price was less than the other estimate we received and they had a much better guarantee. You can’t overstate good customer service!! Get yourself on their waiting list. You will be super glad you did.

Bill Mair was very professional and knowledgeable. My reason for not hiring was that his price was $1000 more than the competition.

Superb! Would hire him again without any reservations.

I am a senior citizen, and he provides a special rate of $99.00. There was one man, and took an hour to service.

He's good at working on units in prefabricated homes.