The Watermill Co

I had previously purchased supplies from the Watermill for my tub and as I was having a problem with the heater I called them for a repair. Their tech came in one day and called me saying he needed to get in touch with the manufacturer to get some information. Approximately 2 weeks later I called the shop to inquire about any progress. The tech asked me if anyone else had worked on the unit. I explained that the only work ever done was a replacement of the pump within the first few weeks by a factory rep under warranty. (The tub is 8 years old.) He said they were working on the issue. Two months later I called Cascade Spa. Their tech came out and 30 minutes later the problem was fixed AND the wires that were both cut and disconnected by The Watermill were repaired or reattached. The ultimate proof of the incompetence of the Watermill is that they never attempted to bill me.

Nobody had shown up

Called twice and spoke to someone who told me a service person would call me back to schedule. Never got a call back.

They are fabulous! They educate you on the services they do, without making you feel stupid or inadequate. They also do delivery.

Called to schedule service - were able to fit us in earlier than original estimate. Tub was cleaned and chemicals were added. Some of the chemicals had been spilled on the rim of the hot tub and on the patio near the hot tub, left for us to sweep up. Convenient, however, in that we did not need to be present for service to occur.

The Watermill's service was timely and fairly priced. It took slightly longer than I planned to get an appointment since the summer is their busy time. In addition to replacing a broken pump, I asked to relocate the pump itself which they accommodated very neatly and within the price of the estimate. There aren't a lot of pool companies in the Seattle area, and these guys do a good job.

THEY'RE DOING A REASONABLE JOB. WE'VE HAD A FEW PROBLEMS WITH THEM FORGETTING THINGS. THEY LEAVE EQUIPMENT HERE OR THEY LEAVE THE JETS ON. THEY COULD BE ON FOR DAYS, AND THEY USE UP WATER. WE'VE COMPLAINED TWICE NOW, BUT THERE HAS NOT BEEN A RESPONSE FOR FOUR MONTHS WITH THEM.