THA House Cleaning LLC

Everything went great - the house looked wonderful.

Excellent work, house shines and Tanya (the owner) is extremely responsive. You can't do much better than THA.

They did a awesome job. I will definitely use them again.

The initial visit was as bit of a shock, when I got the bill. When the owner came out she had bid me for about 3-4 hours (1600 sq ft). I had received a bill for almost double what I was expecting. She told me that they were there for longer than they had anticipated. However the cleaning was great, my oven, fridge, all of the nooks and crannies had been cleaned. I paid the invoice of $400 without a question. I had then asked THA to come back on a biweekly basis to just do basic touch ups for me. The crew of two showed up a day early, not a big deal and the cleaning was good as well. However the next morning I went to make a cup of tea, and found a K cup in my coffee pot. I had contacted the owner and let her know that I had concerns that her team was comfortable enough in my home to go through the drawers and make themselves a cup of coffee. I also found it strange that they had washed the few dishes that I had in the sink and put them off to the side. However the dishes they used were placed back in the cabinet. The owner at first told me her team is instructed not to touch clients things, and there was also a lawn guy out front that was locking up the garage when he left after they departed. The ''yard guy'' was my nephew who didn't even go in the house that day. I verified through the security cameras and let the owner know this. She then let me know she had checked with her team, and someone did in fact make them selves a cup of coffee. She apologized for the incident and asked me what the damages were. I just asked her for my final invoice and to remove me from her schedule

Excellent and very thorough! Tanya was also VERY responsive and contacted me after to make sure it was to my liking.

They did a good job. Professional work. Tanya's communication and friendliness were exceptional.

I went through that THA House Cleaning LLC. I would not use them again because they are horribly expensive. They have two people who come. My first bill was $800 dollars and my house is 500 square feet. This bill was six hundred and some dollars.

Cleaner arrives as scheduled. House looks great. Every room is cleaned and organized. Including shoes in closet organized. So far I am very happy with the service!

The two women that were sent in did a good job and cleaning the house. I have to admit that they had quite a challenge to deal with when they arrived. The overall quality of the work was outstanding. There were only minor things missed which is not surprising, considering the state of the house when they arrived. I had to leave for most of the day and when I returned, it was to a completely different looking house. I am definitely using this service again to maintain the house until it sells.

Badly. We moved into a new construction home, and because I have allergies, I wanted the house spotless. The builder had already sent their cleaners in twice. The cleaners were there for five hours, but when I came back that evening - there was still dust/dirt on the counters and in the tub. However, if this was the only thing, I would not be complaining. We also hired them for a move-out clean for our old house. I had wanted them to do a quick clean before our handyman came, and then a thorough clean afterwards. For the quick clean, I just wanted walls and floors. It took them five hours to do three rooms - about 20% of the home. And they were getting about 80% of the dirt. When Tanya came over, we asked that the cleaners move faster, but she disputed that they were moving slow. She then left with her cleaners, and I was stuck cleaning the entire house by myself. It took me a while but I did a better job than them (and perhaps faster). I'd stay away from these folks. Tanya's a big talker but doesn't back it up.

They did a okay job. I wish they could have done more. I really needed a two person job.

Very good. There were no additional fees.

Complete job vacuuming, dusting, cleaning shelves and cupboards.

I own a 1200 square foot lower duplex unit that I?ve been renting out since April of last year. In that time I?ve had the unit cleaned numerous times by various cleaning companies, in addition to having to clean it myself on occasion. On average it takes approximately 3-3.5 hours to clean (which I explained to the owner), because we don?t use that living area and once the previous guest leaves they are required to pick up after their selves and strip the beds. In other words, for me, time is money so I pretty much have the process down to a calculated science by now. When I see Big Deals I like to try different Angies List cleaning providers because sometimes I get a last minute rental and my normal cleaning providers aren?t available so it?s better to have more on call than not enough. And that?s why I tried THA Cleaning. In summary, I purchase the Cleaning Service for a day that she was offering (8 hours of cleaning), and went with 2 cleaners at 4 hours each. Scheduling was easy and to their credit they showed up, and on time. When they arrived I allowed them into the duplex, gave them my required Cleaning Sheet that details exactly what needs to be done (it details no more, no less than the work needing to be done since I too am evaluated by my customers) and told the two ladies that once they were done they?ll also be cleaning the upstairs unit where I lived. Since it was 8am I went back upstairs to finish sleeping. I ended up over sleeping by accident and didn?t wake up until 11am, only to find that the cleaners were still cleaning the lower unit?the equivalent of 6 hours of cleaning; and one of them was outside slowly cleaning the windows which I had not requested, which immediately made me realize not only had they not followed the Cleaning Sheet I had provided, they were doing it at a slow pace. When I asked the cleaner why is it taking so long, she simply said we just finished and were about to come upstairs. Obviously, I?m fuming at this point knowing that it shouldn?t have taken so long, but still was willing to give them a try because I still had 2 hours left on my deal. When I showed them the upstairs, she said it would take more than the 2 hours remaining (and rightfully so) and that I?d need to purchase another 8 hours. But upon hearing that, and already seeing how untrustworthy they are to be left unsupervised?I simply said forget it, you can leave when you?re done downstairs, because I had to leave the house at this point and their lack of ?integrity? didn?t make me feel comfortable leaving them in my house alone any longer. To make matters worse, when they finished cleaning the lower unit, they simply left without saying a word, or even giving me the opportunity to inspect their cleaning. Completely UNPROFESSIONAL FOR THIS TYPE OF WORK! But that isn?t even the worst part. Even with all of that I was going to give the business owner a chance to remedy the problem because from my cleaning service experience thus far I also realize that sometimes, the people they hire don?t always represent the owners work ethic or integrity, so as a fellow business owner I will call the owner first and bring the problem to their attention for both of our sakes. Once again, as a fellow business owner I understand how hard it is to get started and manage everyone, and what the ramifications of a bad review will be, so I try to avoid giving them if at all possible; in fact, if the service is just so-so, I?m more inclined to simply not leave a review. However, when I called the owner, all she did was defend the actions of her cleaners by saying that it was going to take longer than 2 hours to clean the upstairs unit, however, the ?real problem? I was trying to bring to her attention was that her cleaners took 6 hours to do a 3 hour job. And even though she wasn?t here, all she kept saying was that my cleaners work fast and if it took 6 hours it needed 6 hours. Once again, completely unprofessional. Most businesses die trying to get VOC (Voice of the Customer) information in order to improve their business and make sure that customers are satisfied; it?s exactly why reviews are such a big part of Angies List. But, when the owner refuses to listen to a customer that actually takes time to contact them, or not objectively analyze the problem, they will be completely incompetent business owners?and the people they hire will also reflect that. Which is 100% the case with this company. And this type of detailed negative review and rating is the result. THA House Cleaning?anyone can start a company, but not everyone knows how to do that while providing professional service?and you have definitely not learned that and why I?m giving you a bad review and an F! And before you even think of asking, no, I don?t want to try your service again. Ironically, your response actually summarized the entire problem. When you say, "Client used lots of companies in past and it never took so long. Again sorry we do thorough cleaning not surface cleaning...It is big difference in result and time." -- Well, for future reference if a customer provides you with THEIR [TIMED] CUSTOMIZED CLEANING LIST, you follow THEIR LIST--even if you and your team feel it will result in just a surface cleaning (there may be a specific reason why the customer only wants a surface cleaning as was my case, and if I would've had a problem with the level of cleaning you did at my request all you would've had to say was, "This is what you asked for" ). Instead, because of your lack of professionalism you continue to justify the needless extra cleaning your team did even though I had no use for that cleaning! As a result, instead of providing a service that was of VALUE TO ME, they ended up WASTING MY TIME. For example, they cleaned the exterior windows, and yet I have a professional window cleaner for that. Lastly, I didn't mention the car incident in my review intentionally, because later in the day I learned your team had nothing to do with it. However, that incident had nothing to do with the bad review I left your company--once again that's why I didn't bring it up.

It's fine. They do a pretty good job. I would give them a 4 out of 5 stars. I paid extra because they did additional hours for me. It got to be very, very spendy. For the amount of money I paid, it should have looked way better. They're very kind and very nice people. They're hard workers. It just wasn't to my standard. They came here pretty quick.

House was in pretty bad shape having been neglected for a couple years. The house cleaner really knew what she was doing, was methodical, pleasant, and didn't take any shortcuts. My house looks and smells really clean.

The THA team (2 people) arrived on time and worked hard all day. They did a great job of cleaning the house. The owner of the business had given me an approximate quote for the job but the final bill was almost double that, which led to my low rating on price.

They sent two people out for four hours to deep clean my entire house for Christmas. They were very nice and did an excellent job. They also checked with me at the end to make sure they did everything to my specification.

I was very pleased with THA House Cleaning. It was right before Christmas so she had only one person to send out. That person did a great job of cleaning the kitchen, the bathrooms and bedroom and floors. I have sometimes not been happy with the vacuuming by other services. This cleaner did a great job.

She did a great job in some places -- the stove, the floors -- and less ideal in others. I'm sure she worked hard and it just wasn't enough time for 1 person. I thought it was very pricey for 1 person.

My house was cleaned from stem to stern in four hours (including the garage). My house showed the following day, and it looked fantastic. I'd recommend them to anybody, and will hire them again.

They had told us prior to cleaning that it would cost $35/hour for two people but then after services were rendered they charged $35/hour per person (2x the quote). They did a pretty good job cleaning, but shady business practices completely killed the value of the service.

Tanya was doing a move out clean for my boyfriend that I was arranging. I found her using a coupon on Angie's List. I contacted her on Sunday and she fit me in the same Wednesday. My schedule kept changing and she was very accommodating. My boyfriend says that the place looks fantastic. They also left a gold ring on the counter that he thought he had lost. I would definitely use her services again, and recommend her highly.

They did a great job. They came on labor day to help us prep the house to be listed for sale 2 days later. The owner came herself because others on her team wanted the day off, and both women worked very hard and helped transform the kitchen and bathroom (in particular). I'd happily hire them again.

I've now used THA cleaning twice. Both times has been a great experience. Tanya is responds quickly to all emails and requests (even on holidays!). the cleaning crew that showed up were through and did a fanstastic job getting the whole house clean.