Secret Service Housekeeping

Unsatisfactory! Disappointing. The first cleaner she sent did a totally unacceptable job! The area rug full of animal hair, coffee table never wiped (coffee spills still on it), the black granite counter top foggy with whatever product was used. Laundry folding was pitiful and she had not been informed that Ozzy and I had discussed it. She had to check with Ozzy before doing it. The cabinet fronts had spills left on them, no wiping of door frames w/ obvious marks. Trash and recycle left and the floor mopped with a spray bottle and a swifter thing? Not clean. Unacceptable. I informed Ozzy of the situation and she wanted an opportunity to make it right. She offered another cleaning at no cost to me. She would send a very reliable “Detailed” cleaner. I’m a reasonable person and agreed to have her send another cleaner. He came and noted all the areas the previous cleaner had obviously not touched. He did a good job and I thought, OK I guess this will work out with him. On the second visit his detailed cleaning fell off a bit ( he had a recent dental issue so I was understanding). The inadequate cleaning included: Poor under bed vacuuming with significant dust and pet hair left and a sock, (wood floors), cat furniture with hair on it and under couch cushions not vacuumed. He arrived for his 3rd visit about an hour and ½ later than I expected. I respectfully informed him of the items I had noticed. I assumed we were still developing the routine and his recent cleaning at $32.00 an hour was not fully satisfactory. He informed me that he had vacuumed the cat furniture, but would be more thorough with that and under the bed. But said under the couch cushions was “Deep Cleaning” and they don’t do that every time. I just listened and didn’t comment at that point. But I had discussed with Ozzy that it was a priority, every time. He worked an extra 5th hour, (not at my request) to get the 4 hour job done. When I inititially spoke with owner Ozzy, I was very upfront about our home and my cleaning priorities. We have several animals and when she came to our home to provide an estimate the house was in “normal” condition, not cleaned up, no hidden surprises. She noted our home did not look challenging, not bad compared to some homes they clean. We discussed my priorities which included couch vacuuming each visit (2x a month), floors/vacuumed and mopped, cat furniture vacuumed, general cleaning; dusting, bathroom, ceiling corners and light fixtures free of cobwebs, stovetop cleaned, but we will do most dishes, not them. I was informed up front NO CAT litter cleaning. Ok. I asked about Laundry. Oh Yes they do that. I only requested Folding not washing. But they will only fold One basked. Ok, Fine. Ozzy assured me my house will be sparkling! I was not happy with the inefficient communication from Ozzy to housecleaners, just ONE of the drawbacks of a Business with a middle person, verses directly hiring the specific cleaner myself. The first cleaner was awful and I was frustrated that the “Detailed” cleaner left under the bed so poorly cleaned on his 2nd visit and that it took him an extra hour to do the work after arriving so late on the 3rd. Before I communicated any disappointment and frustration, Ozzy sent an email, “Ending service” quite curtly and with out any real communication. No ultimate loss for me as I was not satisfied. Not sure what the cleaner said to her (haven’t mentioned his name), but I only communicated respectfully and reiterated what Ozzy and I had discussed and she had agreed to provide with this service. Clearly Ozzy over sold the service if he was so ‘put out’ by being informed that he had done a poor vacuum job under bed and that I wanted under couch cushions vacuumed. I don’t know who is doing all the cleaning for the other reviews but I did not get great service or clear communication or an Honest Assessment of what they could offer. I think a bit of over sell. I DO NOT

Ozzy came by and gave an estimate for the initial deep clean (which was about $500). She had a team of three people come that day and clean the house from top to bottom. After that, we set up a regular schedule with one of the cleaners. The house is really clean when he's done. They are really friendly with the animals. Many of their employees are also artists on the side, and I like supporting that kind of business.

They are reliable and professional. They do a great job with good attention to detail. They take feedback well. They take care of what you ask. They are priced pretty well for the level of cleaning they provide as well as the hours they spend.