Seattle Lighting

We had an excellent experience with Seattle Lighting 5 years ago. We got expert help from both Edwin & Lisa. We had only lived in houses with one central light fixture per room, so were not confident about where to put multiple recessed lights in the kitchen. The staff at Seattle Lighting gave us great tips, and we were quite happy with our finished design. Our fixtures also look great. On the downside, we had a couple of specialty bulbs that we needed to replace for the first time. We went recently to get the replacements, and they didn't carry either. The woman that helped us seemed disinterested, and told us that we could look up to find one of the bulbs online, and the other she ordered from their warehouse and we paid $20 for this one bulb. When we got home with the bulb the next week, it was the not the correct bulb. They did return us our money. We did find the replacement online after extensive searching, it was a special super low profile bulb, and got a couple of them for $12 including shipping. Maybe it was only this unfriendly unhelpful woman at the counter, but it seems customer service has gone down considerably since we made our original purchases. I would have expected them to have bulbs in stock for the fixtures they sell, or in the very least, help us find/obtain the replacements.

The overall experience has been terrific. This company should have two reports since they have been involved in the multi-phase remodel of our home. First of all, we would HIGHLY suggest before starting a remodel that you attend one of Seattle Lighting's lighting labs. This free class taught by a very experienced and trained professional (Al) uses a specially equipped room to demonstrate modern lighting techniques. What sold us was the visual comparisons of how various lighting effects can be used in the home and what a dramatic effect lighting can have on paint, carpet and ambience of a room. There was no sales pitch, but the offer to hire the services of the Seattle Lighting's Design team was made available. We opted to hire the servies of Al and, his assistant, Marcy. Marcy visited our home and between the two of them they came up with a lighting design plan. Though we did not incorporate all of their suggestions, we did install approximately 90% of their design. A remodel is overwhelming enough, so to have a place to start with a lighting plan (blueprint) was a bonus for us. We definitely feel we received more than our money's worth. Then we met salesman, Edmund Jordan. Talk about a SUPERSTAR!!!! He has guided us every step of the way. He demonstated the multiple choices/visual effects in canned lighting, steered us in the right direction of lighting manufacturers after asking many questions of our likes and dislikes and has dealt with the multiple changes we have made throughout the remodel process. His patience, attention to detail, thoroughness and product knowledge has made this experience fun. We are only two sconces and one ceiling fixture selection away from having our home lighting plan finished. Also, a big thank you to the "team" at Seattle Lighting/Southcenter and Mark Hills for his support and help during Edmund's absence.