Seattle Fridge Repair

I ended up feeling that the company was operating a bait-and-switch operation to take advantage of consumers. They offered a diagnostic visit for $89 creditable toward work to be done. I thought this would be great, as what I needed should take them less than an hour. I had already ordered the replacement part and was just hoping for a professional to work with the gas supply for the range, as I did not have prior experience in that area. They came and looked at problem. However, instead of doing the quick job, they quoted me a price of $750. I asked them for their hourly rate and they said that they had none and only charged by the job. I ushered them out of the house, and the next day I gathered the supplies I needed and completed the job in about 30 minutes.

Paid $190 for someone to tell us it needed a $15 part, but she didn't have it. Said she would order and someone would call to come out a fix the frig. Nothing in 12 days.

Great! The service tech was quick, efficient, polite and informative.

Great. Got it done

Beautifully, esp. because it's a very unusual European brand (Blomberg) yet the technician, Sam, knew exactly what to do. He was just perfect, though it seemed like a lot of money for blowing out a drainage system. Now I'm waiting for him to come back, as the level needs adjusting (door doesn't swing shut automatically). But I'm sure he will.

Excellent job! We recently experienced flooding in our kitchen and needed to find someone to quickly remove our SubZero built-in refrigerator before demo could begin. I was cautioned to find someone with SubZero experience rather than a plumber. Sam came out immediately and got the job done quickly. He was knowledgeable in dealing with the specifics of our refrigerator, careful with the appliance and cabinetry and took time to troubleshoot for damage. Will use this company for future SubZero repairs.

All the other repair services we called couldn't come for several days, but Sam the repair tech was able to come the following day. The repair was done promptly and the cost was reasonable. I'd use them again.

Gave all the information and what was happening and technician brought needed equipment for evaluation and repair. Fast professional work. Prompt, came when they said they would. Will definitely use them again.

overall, a fantastic experience end-to-end. scheduling and service were perfect. only issue was cost. not sure if it's the part or the labor, as the company doesn't break it out on the invoice, but it seemed very expensive for the amount of labor time and only replacing one part (dual temp sensor). would hire again, but possibly check around a bit on pricing first. more detail below... - scheduling the appointment was easy. they were available to come the next day (a sunday). no additional charge for weekend service. - arrived within appointment window and called ahead as expected. - serviceman was professional and courteous. - diagnosed the problem quickly (burned out temp sensor, clogged condenser). - found part in van quickly. - checked w/ me on price before performing service. - finished service quickly. - explained to me how to maintain condenser to minimize risk of future clogging. only issue was the price. cost seemed extremely high for the amount of work required. not sure if this is industry standard - might be that the sub zero part was super expensive. but it was definitely sticker shock. serviceman gave me a $25 discount (~2.5% of total pre-tax cost), which was great, and seems like standard practice, b/c he didn't have to call for approval.

I was pleased that Seattle Fridge Repair technician had all parts with him. It was nice to have fridge fixed in 1 appointment. Excellent job, he cleaned up everything and my fridge working now.

No more leaking

We moved into a new house with a "luxury" Dacor refrigerator that turned out to be a total lemon. Sam from Seattle Fridge Repair has been to our house now about 7 times over the last few months, including evenings, holidays and weekends, trying to save us the massive expense of replacing an enormous but odd-sized, built-in refrigerator. Other companies wouldn't even come take a look because the model number was (weirdly, mysteriously) removed from the fridge before we bought the house, so it's extremely time-consuming and frustrating trying to find replacement parts. Sam has stuck with us and has reached out to other technicians he knows to try to creatively solve our fridge problem. We let him know when we had hit our spending limit on repairs (figuring at some point we had to accept the inevitable and simply replace the lemon). He continued to come over, not charging us, and trying a variety of after-market fixes to see if he could keep the thing working for us. It feels like he took on our fridge as a personal challenge and has been as committed to fixing it as you would expect from a personal friend who happened to be a fridge technician. I have already recommended Sam to friends and neighborhood listserves because we have been floored by his dedication, creativity, and business ethics. Can't recommend him highly enough.

Seattle Fridge Repair was excellent. They came out the day after I called them. Sam diagnosed that there was ice build-up because the compressor was clogged with dog hair (my bad) so it did not allow the normal condensation to drain & evaporate. Instead the drains were clogged and froze. He took the fridge apart, allowed the ice to melt, vacuumed the compressor & the coils & cleaned everything. It's not happened again since he came out. There is a 6 month warranty on the repair, but as long as I vacuum the back & under the fridge regularly, I don't expect it to happen again. I would definitely hire them again.

I had Seattle fridge repair fix my refrigerator today and I could not be happier with the entire experience! The technician Sam called me 30 minutes prior to coming, he was very nice and polite, fast and professional. He diagnosed the problem and fixed it right away. Great service!! I will recommend these guys to everyone who needs their refrigerator fixed. Thank you! It was a great experience!

It went very well, the technician was fast and professional, diagnosed and fixed the problem within an hour.