Seattle Family Cleaning Service

Avoid this business at all cost. After sending an email confirmation confirming the 8-10am arrival window for an appointment on 8/21, I was sent a text message confirming my “afternoon” appointment. I questioned the text due to the inconsistency in timing between what I had previously been sent. Jamie, the business owner I believe, stated she had to switch me from 8am to 2-4pm due to the cleaner not “doing a good job.” I told her that I could not accommodate this change and pointed out that this schedule change was never communicated. I then rescheduled to the next day with an arrival at 10am-12pm. I received a text at 12:14pm the following day stating the cleaners had arrived, but there were not cleaners at my address. They had arrived at the wrong address and then decided to begin another cleaning. It should be noted that at this time, Jamie texted me that she could not communicate to the cleaners that they were at the wrong address because her “other phone was dead” (yes, I’m as confused as you). I then requested that I be given an accurate eta and commitment that they could finish the job, without rushing, by 5pm as I have prior commitments and my original appointment was at 8am-10am the previous day. I also requested this clean be discounted due to the multiple scheduling mishaps and me having to rearrange my schedule to accommodate. At this time, Jamie told me that I needed to find another company. I told her I would happily do so after this final clean. She then no-showed me and took no accountability. I am now having to contact my bank to ensure a stop payment can be completed.

They did a really good job.

To clean the house, it's generally $125. But if I have them clean downstairs in the basement, it's $150. I don't have them do that every time they come out. They do that once every now and then when it's needed. They have recently have undergone some changes. They're going through transitions on how to handle. There was one occurrence where somebody came over and they came by themselves. There was one person coming over who apparently didn't know how to disable my security system. It set it off. ATT called and I was at the gym so I didn't have my cellphone with me. They called my back-up contacts and they called the police to come out. That was a little discouraging. When I got home and tried to talk to her, I couldn't understand what was going on because she didn't really speak English. That was kind of disturbing. It made me think about changing the cleaning services. They're entering some changes like they're not going to be accepting checks anymore. It's either cash or credit and debit cards. I'm still debating on whether I'm okay with those changes or not. They do a good job. I don't have a lot of confidence that they know how to disarm my security system. I'm a little nervous about that. I've lost some confidence in them. I don't like not being able to talk to the person who is cleaning. There are some issues with communication. They have a very good price.