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Sears

Appliance Repair, Appliance Sales and Installation, Heating and Air Conditioning,

About us

Store no - 0007099. Additional DBA - Sears Brands LLC.

Services we offer

Appliance sales.

Reviews

4.113 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
38%
4
31%
3
23%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.1
value
4.2
professionalism
4.7
responsiveness
4.3
punctuality
4.4
Showing 1-13 of 13 reviews

Diane K.
04/2022
5.0
siding
  + -1 more
Service went well , It lasted really good. They were quick , prompt , timely. It's just one person who did the work and he did a really good job.
Description of Work: Siding
Rating CategoryRating out of 5
Yes, I recommend this pro

Satish M.
10/2019
4.0
appliance repair
  + -1 more
They are professional, reasonable and did a good job.
Description of Work: They did a refrigerator diagnosis.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Candice C.
10/2017
3.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Tech was great product was not the right one for the house. Sears did not sell the right product to previous owner
Description of Work: Repairs to a damaged HVAC system.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$150

Cathy M.
01/2017
5.0
appliance repair
  + -1 more
First, it was SO easy to book the appointment - all online. I received an email confirmation with a number to call if I had any questions. The Sears Home Services employee called about 20 minutes early and let me know he was on his way. He arrived on time. We looked at the washer and he knew what the problem was right away and he had the part with him. He fixed it and then performed maintenance on the dryer and gave me some tips on how to keep it cleaner. The whole thing took maybe 30 minutes. He was pleasant and was very respectful. I will use them again for any appliance issues.
Description of Work: The spin cycle on my Kenmore washer stopped working. I also wanted to have maintenance done on a Kenmore dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Robert C.
07/2013
4.0
appliance repair
  + -1 more
Everything went splendidly. We walked in on some super sale so we got everything real cheap, new not used. Everything was delivered on time and the refrigerator was installed well. The only problem was that I didn't have all the parts to install the dishwasher myself, but after I got the one part I needed it was easy to hook up and push into the wall.
Description of Work: We bought a washer and refrigerator and had the refrigerator installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Kyle B.
12/2012
1.0
appliance repair
  + -1 more
Overall, I am not satisfied with the amount of time it is taking Sears to resolve the issue with our oven, and am frustrated that their repair person claimed they were at the house and no one answered the door when I was sitting at home waiting for them.
Description of Work: Our oven had an issue that was covered by our home warranty. Sears came out to troubleshoot, determined the problem, and ordered the needed parts. Their next available appointment to install the parts was one month from the date that they ordered the parts. This was not ideal, however we made it work. On the day they were scheduled to complete the repair, I stayed home between the hours they scheduled with us, which was between 8 am and noon. During that time, I sat in the front room of our house working on my computer with no music or TV on (i.e. the house was silent). I received a call at approximately 11:00 am notifying me that they had claimed they came to the house and no one was home so they must re-schedule for two weeks out. I do not believe they actually came to the house and am frustrated that it is taking well over a month to resolve the issue with my oven and it will take three missed work days to resolve this.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


James A.
09/2011
4.0
appliance repair
  + -1 more
They were very nice and prompt. They were very good. We have an extended warranty because we don't have good luck with appliances so we want to cover ourselves. We try to shop around for the best services. They were very professional.
Description of Work: We used Sears to do work on our dishwasher because the temperature relay went bad.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

James G.
09/2011
3.0
heating & air conditioning/hvac
  + -1 more
They did a good job but they took a long time to do it. A problem appeared after they installed our heater and they had to keep sending people out to fix it.
Description of Work: Service Center and Repairs installed a heater.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
2.0


Beverly M.
09/2011
3.0
appliance sales, appliance repair
  + 0 more
We had a whole big mess with this. I probably will use them again in the future.
Description of Work: I used Sears Service Centers & Repair to install a dishwasher.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

John T.
08/2011
4.0
appliance repair
  + -1 more
I called the 1800 number to have them come out, and they called right away. I have a service contract with them, so I did not have to pay for the service, but whatever was the problem, it would have cost hundreds of dollars to fix it. I would use them again in the future.
Description of Work: I used Sears to repair a leaking front-loading washing machine.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Marilee W.
07/2011
5.0
appliance repair
  + -1 more
I spent very little; it was just a part. It was a reasonable fee. Everything was fine. They came when they said they would come and they did what they were supposed to do. They were very pleasant.
Description of Work: I used Sears to repair my washing machine because it wouldn't spin.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sasha S.
03/2011
5.0
appliance repair
  + -1 more
I have an insurance so I only had to pay a deductable. They are very straight forward, they were on time, they understood the situation, and they explained to me how everything worked when they had to order a part. They had the part delivered here then came back after it arrived to put it in. They cleaned up after themselves beautifully. Everything has worked just fine since they were here.
Description of Work: Service Centers & Repair from Sears repaired my washer and dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Susan H.
11/2010
5.0
appliance sales
  + -1 more
They were prompt and were always here when they said that they would be here. They were very professional and always cleaned up after themselves. They completed the job in one day. I liked their follow-up response on my satisfaction. Their price was a little more than what it would cost if I had to go out and got the things myself. They put the whole package together like the counter tops, they coming and doing the work at home.
Description of Work: I have used the services of Sears Home Improvement a year ago. They did kitchen counter tops and installed a sink in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000


    Service hours

    Monday:
    9:00 PM - 4:00 AM
    Tuesday:
    9:00 PM - 4:00 AM
    Wednesday:
    9:00 PM - 4:00 AM
    Thursday:
    9:00 PM - 4:00 AM
    Friday:
    9:00 PM - 4:00 AM
    Saturday:
    9:00 AM - 2:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Sales and Installation,
    Heating and Air Conditioning,
    Siding

    FAQ

    Sears is currently rated 4.1 overall out of 5.

    Monday: 9:00 PM - 4:00 AM

    Tuesday: 9:00 PM - 4:00 AM

    Wednesday: 9:00 PM - 4:00 AM

    Thursday: 9:00 PM - 4:00 AM

    Friday: 9:00 PM - 4:00 AM

    Saturday: 9:00 AM - 2:00 PM

    No, Sears does not offer free project estimates.
    No, Sears does not offer eco-friendly accreditations.
    No, Sears does not offer a senior discount.
    No, Sears does not offer emergency services.
    No, Sears does not offer warranties.
    Sears offers the following services: Appliance sales.

    Service hours

    Monday:
    9:00 PM - 4:00 AM
    Tuesday:
    9:00 PM - 4:00 AM
    Wednesday:
    9:00 PM - 4:00 AM
    Thursday:
    9:00 PM - 4:00 AM
    Friday:
    9:00 PM - 4:00 AM
    Saturday:
    9:00 AM - 2:00 PM