Roto-Rooter Plumbing & Water Cleanup

Quickly and cleanly.

I STAYED HOME FROM WORK AND ROTO-ROOTER CAME OUT ON MONDAY MORNING. THE PLUMBER SNAKED OUT THE DRAIN AND BROUGHT UP LOTS OF MUCK. THE DRAIN BECAME UNCLOGGED AND WE TREAT IT REGULARLY TO KEEP IT THAT WAY.

PLUMBER DID NOT USE SHOWER DRAIN CLEAN OUT. RAN SNAKE THROUGH TUB DRAIN. APPEARED TO BE CLEAR AFTER SHORT WATER TEST. AFTER PLUMBER LEFT, A MORE EXTENSIVE WATER TEST SHOWED DRAIN TO STILL BE CLOGGED. PLUMBER RETURNED. COULD NOT GET CLEAN-OUT OPEN. HAD TO BORROW MY TOOLS TO GET THE CAP OFF. EQUIPMENT (SNAKE) BROKE, HAD TO WAIT FOR REPLACEMENT. CLEARED DRAIN AND REPLACED CLEAN OUT CAP DESTROYED IN THE PROCESS. NOTICED LEAK IN UPSTAIRS TUB DRAIN. SAID HE WOULD FIX. DID NOT HAVE PARTS SO TRIED TO SEAL WITH EPOXY. SAID TO CALL BACK IF SEAL DID NOT WORK AND HE WOULD COME BACK WITH RIGHT PART AND FIX IT. CALLED TO SAY IT WAS STILL LEAKING. WAS TOLD HE WOULD BE GIVEN THE MESSAGE. DID NOT RECEIVE A RETURN CALL.

VERY PROMPT AND PROFESSIONAL, HOWEVER THEIR ESTIMATE WAS OVER $1000 HIGHER THAN OTHERS.

THEY WERE VERY PROFESSIONAL, BUT DID LEAVE DIRT ON OUR BASEMENT FLOOR, FROM THE PIPES. THEY WERE OVERALL VERY PROFESSIONAL AND I LIKED HOW THEY CALLED BACK RIGHT AWAY. THEY ARE CONCERNED FOR YOUR NEEDS.

HE CAME ON SUNDAY AND DIDN'T CHARGE A FEE. MORE THAN PUNCTUAL, HE CAME BEFORE THEY TOLD US HE WOULD COME. HE WAS VERY EFFICIENT WITH TIME, IN AND OUT QUICKLY, AND IT WAS VERY CLEAN.

THEY WERE VERY GOOD. THEY WERE VERY FRIENDLY. THE SELF CLEANER WAS PLUGGING UP THE AREA, AND THEY TOLD ME WHAT TYPE OF CLEANER TO USE. IT WAS ACTUALLY EDUCATIONAL FOR ME.

THEY WERE VERY PROMPT IN RESPONDING TO MY CALL. THEY FOUND THAT A LINE WAS CROSSING OVER MY THE SEWER LINE - AND THEY GOT AUTHORIZATION TO DO THE EXTRA WORK BEFORE STARTING IT. I APPRECIATED THAT. WORK WAS COMPLETED SATISFACTORILY.

THE WORK WAS DONE IN A TIMELY MANNER AND WITH GREAT EFFORT HE WAS ABLE TO LOCATE THE CLOG. IN ORDER TO COMPLETE THE WORK, HE NEEDED TO GO MUCH DEEPER INTO THE PLUMBING TO LOCATE THE OBSTRUCTION.

THE COMPANY WAS FAIR AND HONEST IN THEIR INITIAL EVALUATION OF THE SITUATION AND THE NEED FOR THE USE OF THE SPECIAL ROTOR, WHICH WAS EXPENSIVE, BUT EFFECTIVE.

OUR OVERALL EXPERIENCE WITH ROTO ROOTER WAS VERY POSITIVE. THEY WERE ON TIME AND THEY WERE VERY THOROUGH TO ELIMINATE ANY PROBLEMS WE WERE HAVING IN A SYSTEMATIC WAY.

TECHNICIAN ROY CARTER WAS PROFESSIONAL, FAST AND KNOWLEDGEABLE. AFTER THE SERVICE, WE STILL HAD A SLIGHT RUNNING SOUND OF WATER. ROY CAN BACK THE NEXT DAY AND MADE ADDITIONAL CORRECTIONS WITHOUT CHARGE.

OUR OVERALL EXPERIENCE WITH ROTO ROOTER WAS AWFUL. THE GUY THAT CAME TO SERVICE OUR SINK, DIDNT SEEM TO REALLY KNOW WHAT HE WAS DOING, IT TOOK HIM 6 HOURS TO DO HIS JOB AND I HAD TO TELL HIM WHERE THE DRAINS WERE, HE ALSO CHARGED US FOR PART OF THE TIME THAT IT TOOK HIM TO RUN TO THE STORE FOR PARTS HE DIDNT HAVE.

THEY DIDNT KNOW WHAT THEY WERE DOING ABOUT INSTALLAING A NEW TUB. WE ASKED IF THEY KNEW HOW TO DO IT, THEY SAID YES, BUT NEITHER OF THEM HAD EVER DONE A TUB INSTALL. WE HAD TO WALK THEM THROUGH THE PROCESS. WERE NOT HAPPY ABOUT THE PRICE SINCE THEY SPENT A LOT OF TIME ASKING OTHER PEOPLE WHAT TO DO ON THE PHONE.

ROTO-ROOTER DID A GOOD JOB CLEANING OUT THE DEBRIS IN THE SEWER LINE AND TAKING A VIDEO OF THE PIPE. IT ALLOWED US TO SEE WHAT THE OBSTRUCTION WAS AND TO LATER HAVE IT FIXED.

THEY ARE VERY EFFICIENT. ACCURATE IN THEIR ESTIMATES AND PLEASANT TO DEAL WITH. I WAS PLEASED ALSO, WITH THE GUARANTEE THAT I WAS GIVEN TO COME BACK IF IT BLOCKED UP AGAIN IN THE NEXT YEAR.

OVERALL EXPERIENCE WAS PLEASANT, BOUGHT A REALLY GOOD NEW SINK FAUCET. LEAK WAS STOPPED AND BATHROOM WAS UPGRADED, LOOKED PERFECT. I WOULD HIGHLY RECOMMEND THIS COMPANY AGAIN.

THE ROTOR ROOTER TECHNICIAN CAME DURING THE TIME THEY SAID HE WOULD. HE TOOK ABOUT 1/2 HOUR TO CLEAR THE CLOGGED DRAIN. I APPRECIATED THE TIME HE TOOK TO EXPLAIN HOW IT GETS CLOGGED (LEVEL PIPES) AND WHAT TO USE TO TRY AND PREVENT RECURRENCE.

DID NOT SOLVE THE PROBLEM. HIRED ANOTHER COMPANY TO COMPLETE THE JOB. LOBBIED OFFICE FOR A REFUND SINCE OUR PROBLEM WAS NOT SOLVED. OFFICE MANAGER WAS VERY RUDE AND UNPROFESSIONAL.

THIS WAS THE SECOND COMPANY TO GIVE US A BID ON THIS JOB. THEIR ESTIMATE WAS DONE BASED ON REAL CALCULATIONS. THEY HAD THE NECESSARY EQUIPMENT TO PUT THE PIPE IN WITHOUT DIGGING UP THE YARD. THEY GOT THE JOB DONE AS EFFICIENTLY AS POSSIBLE.

THE WORK WAS COMPLETED QUICKLY AND SEEMS ADEQUATE FOR THE PROBLEM. THE PRICE WAS UNEXPECTEDLY HIGH. THE TECHNICIAN WAS NOT AT WORK FOR A LONG PERIOD OF TIME, BUT THE LABOR FEE SEEMED HIGH.

THEY ARE VERY PROMPT IN SCHEDULING SERVICE. THEY CAME OUT IMMEDIATELY AND USED A SNAKE TO CLEAN OUT THE KITCHEN DRAIN, AS WELL AS THE TOILET. I JUST WISH THAT THEY WERE A LITTLE LESS EXPENSIVE.

WAS VERY PROMPT IN RESPONSE TO OUR CALL, CAME AND GAVE AN ESTIMATE AND CAME BACK THE NEXT DAY TO DO THE WORK. DID A GREAT JOB OF CLEARING THE DRAIN AND SOLVING OUR PROBLEM.

THEY WERE VERY PROMPT. THEY SENT SOMEONE OUT THE SAME DAY WE CALLED. THE DIAGNOSED AND FIXED THE PROBLEM THE SAME DAY. THEY WERE VERY PROFESSIONAL AND HELPFUL, GIVING UP IDEAS TO PREVENT THE PROBLEM FROM HAPPENING AGAIN.

CONTRACTOR ON THE JOB WITHIN ONE HOUR AFTER PHONE CALL, PLEASANT TO HAVE IN HOME AND COMPLETED JOB QUICKLY AND THERE HAS BEEN NO PROBLEMS WITH THE WORKMANSHIP.