QUIDNUNC

It was a simple fix, did all the research online, called Lenovo, just did NOT have the time to personally address the issue myself, so I dropped my laptop off at the West Seattle QuidNuc and was informed how simple the repair was and not to worry about my clients information on my HD. Long story short . . . the clerks at QuidNuc lack (at best) the min. skills required to operate in a customer service based environment. Smart-a****, deny responsibility at EVERY turn, not able to meet stated time lines! Worst experience ever! Wiped my hard-drive CLEAN! Contacted the owner who actually was quite helpful, I'd never use them again, but I understand the "owner" had just bought QuidNuc and was working out the kinks. The kinks would be your employees inability to perform simple tasks.

Quidnunc (which was recently purchased by a company called Laptop Fix) used to be my favorite computer repair place. I loved them. They were courteous, had great customer service, performed diagnostics and repair in an efficient and timely manner. So, when my computer recently got infected by a virus, of course Quidnunc was the first place I thought of to help me out. I should have known right off the bat that something was wrong. I stood there for a few minutes until someone came out of the back room, he had a smile on his face but he wasn t looking at me. He seemed a bit startled when he saw me, kept the smile, and said, Oh. Someone will be with you in five seconds, and he walked away. Another few minutes went by and someone else comes in and says, Sorry, you caught me when I was out having a smoke. I had a bad feeling but I went ahead and told him my issue. He said, no problem, it would be two days. I called two days later (a Friday) to inquire. He said it was on the bench right then, it might be ready the next day. I didn t call on Saturday. Waited on Monday for someone to call and they finally called at 6pm to say what the problem was. I called them first thing on Tuesday and approved the repair; they said it would take two hours, should be end of day. I called at the end of the day to find out, Oh, it s on the bench getting worked on right now. I called on Wednesday and was told Oh, it s on the bench right now. I was upset and told them they told me this whole process would only take two days. The person I spoke to curtly said, But you just approved the repair on Monday. However, we were a week into this whole process and it was my understanding that diagnostic and repair would take two days total. So, this person says it was on the bench and would be finished no later than the end of the day. No call. I called first thing in the morning on Thursday and was unbelievably told Oh, it s on the bench right now. I responded by asking to speak to the manager. I was rudely told that I was speaking to her. OK, I explained that every time I called I got the same response. Rudely, she says, Well, you want us to be thorough, right? I didn t get a chance to respond because she hung up on me! I finally got my computer back but I had to physically go to the store and ask for it. I had to wait there for 45 minutes of curse because the computer was still on the bench. I will never go here again. They were unprofessional, rude, and I m just hoping my computer is fixed!

Quidnunc's parts markup is high, but they did well with a laptop repair earlier. This time they really dropped the ball, though. They asked me to OK purchase of a new power supply. I asked if they tested the components with a different power supply to ensure that was the problem, and they said yes. So I OK'd the purchase. It took 11 days for the new power supply to arrive. When it did, they installed it and discovered the motherboard was dead--which means they had *lied* earlier when they said they had tested it with another power supply. So then the question was whether I wanted them to order a new motherboard (another $300 plus another week). Having been lied to and knowing I could get both the power supply and motherboard significantly cheaper and faster, I paid for the diagnosis and labor to install the new power supply and cut bait. The most annoying thing about the whole misadventure is that I was without my computer for nearly two weeks, then was right back where I started.

THE LAPTOP WAS OLD SO FINDING A PART WAS DIFFICULT. THEY WERE ABLE TO LOCATE A PART IMMEDIATELY IN TEXAS AND HAD IT SHIPPED UP IN 2 DAYS AND THE REPAIR WAS DONE THE NEXT DAY. THE LAPTOP HAS BEEN WORKING GREAT EVER SINCE.

QUIDNUNC IS AWESOME. THE CHARGE $35 FOR DIAGNOSTIC, THEN CALL TO GIVE ESTIMATE ON FURTHER WORK. THEY HAVE ALWAYS BEEN WITHIN THE ESTIMATE AND IF THEY DID SOMETHING THAT THEY HADN'T CLEARED WITH ME, THEY DIDN'T CHARGE. THE WORK WAS HIGH QUALITY. CUSTOMER SERVICE EXCELLENT.

ALL THE PEOPLE AT QUIDNUNC ARE EXTREMELY HELPFUL AND KNOWLEDGEABLE ABOUT COMPUTERS. THEY ARE FRIENDLY, FAIRLY COMPETITIVELY PRICED FOR WHAT THEY OFFER, ALTHOUGH BEING A SMALL SHOP THEY CANNOT COMPETE IN PRICE WITH ALL THE BIG CHAINS. BUT THEY MORE THAN MAKE UP FOR IT BY ALMOST ALWAYS HAVING WHAT I NEED IN A PINCH AND ALWAYS BEING THERE TO TALK TO FOR COMPUTER HELP AND TIPS (WHICH IS WORTH GOLD!) A VERY WONDERFUL PLACE TO DO BUSINESS.

I HAVE HAD THEM RESCUE TWO HARD DRIVE CRASHES IN THE PAST, SAVED EVERYTHING! THEY HAVE COME TO OUR HOUSE NOW SEVERAL TIMES AND ALWAYS COURTEOUS AND VERY KNOWLEDGEABLE. WE SEND PEOPLE THERE ALL THE TIME. THEY TEND TO GIVE WAY MORE IN HOURS THAN THEY BILL. THEY LIKE CHALLENGES AND WE SEEM TO PROVIDE THEM.