Progressive Tech

Description of Work: The hard drive on my Mac was failing intermittently.

Description of Work: My harddrive died on my laptop. They did the assessment and shared options with me. They were very patient with my questions--both through phone calls and in person. I would highly recommend them if you don't know what has happened to your computer and want some honest answers as you think through your next steps.

Description of Work: Removed malware, set up detachable backup hard drive and instructed me on how to use it.

Description of Work: Troubleshooting of my brother's computer set-up. Received a follow-up phone call from the technician outlining what was discovered and a suggested course of action.

Description of Work: I had an older laptop that stopped working. Progressive diagnosed a failed hard drive. They installed a new drive, reinstalled Windows and Office. (No data recovery was needed as all my data was backed up).

Description of Work: Progressive replaced a crashed hard disk.

Description of Work: I hired Progressive Tech, a computer repair service in Seattle. My review of this technical service is outstanding. The company has outstanding customer service and prompt action. They got me back in service in response to a "rush" request to repair

Description of Work: Did data recovery on a personal computer.

Description of Work: I used Progressive Tech to get the data out of a computer that froze up.

Description of Work: When my 5 year old laptop suddenly would not start one day, I took it to my neighborhood computer repair place. After having the laptop for 24 hours, they said that the harddrive was not responding and they couldn't do anything to recover my files. After my panic attach, I did some research and found ProTech. I gave them a call and from the very start, they were courteous, attentive, realistic and encouraging. I took my laptop in on Tuesday, August 30th. They performed a diagnostic and called me with a thorough quote on Wednesday afternoon. Although my harddrive was corrupt, they were able to retrieve the data and also quoted to repair my laptop. Because my laptop was 5 years old, and I already knew that I was going to need another one soon, I decided not to repair it. I dropped off an external harddrive on which to save my data and I picked up the harddrive with my salvaged data on Saturday, Sept 3rd. I have since then uploaded my data to a new laptop and I cannot find that anything is missing. Progressive Tech gave me the harddrive from my old laptop (in the event I ever need to recover the data again) and I elected to leave the laptop with them, so they could give it to a recycling company with whom they work. I understand that I was very lucky, but if these guys would have had to deliver bad news to me, I would have felt that they had done their level best to recover my information.

Description of Work: The firm has 3 or 4 categories for which you pay a fixed price for priority of service. Top level gets your computer seen that day--cost equals $99--with the next level getting your computer seen during the next 5 days at a lesser cost (I believe $49) and so forth. However, at the $99 dollar option the service can be interrupted, if another computer with the same option arrives for service. I chose the $99 option and told them at the outset what to do: My computer needed a new graphics card and to replace with something comparable. The card they eventually chose cost $120. They began to run an extensive diagnostic test of my entire computer which was ongoing when I called back the next day and told them to stop and simply replace my graphics card. They also alleged that my hard drive (Seagate) had a problem with its firmware and would cost $60 to replace (they described the terrible things that would ensue without replacement). I never had a problem with the drive, but wondered what might happen should I refuse. That was the feeling I was left with after a couple of days experience with these guys, so I opted for the firmware replacement. So, for a $120 graphics card my final bill was $420 (about 25% of the cost of the computer). Oh, and it took about a week. I opted for high priority because I need my computer for work. They also have a long list of disclaimers that are not revealed until after you sign on for service, ostensibly to save paper. You sign a contract which is emailed to you along with the disclaimers. So I had a bad feeling from the start, but had invested $99 and decided to tough it out. Avoid Progressive Tech. The computer works, but at what cost? There are other and better options out there.

Description of Work: Ran a full computer scan and installed a new internal hard drive for our Dell laptop.

Description of Work: I used the services of Progressive Tech this month for computer repair.

Description of Work: Liquid spill diagnosis, evaluation, and cleanup.

Description of Work: I brought my HP Pavillion laptop into Progressive Tech because the screen was flickering. I opted for the standard service review of up to 5 business days for diagnosis ($49.95). I was called within this time frame and told that the screen would need to be replaced, and given the option to purchase a new screen for $129 (plus $10 S&H), or purchase a reconditioned screen that Progressive Tech had in stock, for $95.95, plus $69.95 for labor. I purchased the used screen, and the screen was replaced within 24 hours.

Description of Work: I brought my laptop into their store when I kept receiving an error message related to the Microsoft SQL Server program. Chris suggested that I go to Control Panel, Remove Programs, and observed that I had two Microsoft SQL Server programs on my computer. One "Native Client" (41.2MB) and another "VSS Writer" (.66MB). He identified the "VSS Writer" as the one I didn't need. I selected it for removal. The error message has never been seen again on my laptop. The entire exchange took only seconds. He did not charge me for the service.