Power Pup Clean

We left out of town for two weeks. Apparently, our dog sitter wasn't present enough because we had some terrible stains and smells. Not any more! Jod was so friendly, helpful and considerate about our pups! Will be hiring for all my future carpet cleaning needs. Have already referred them on to my other four legged parent friends.

First quote price was $129, when person came said that just a basic clean, if want a better job done need go to the level 2, the price would be $281.60. So I choose the level two. Let the pictures to tell how the job was done. A lot of stains did not cleaned, some parts even worse the before the cleaning. Sent pictures to Power Pup Clean. This was from their email response:"The redoing of the spots is simply a formality. The spots did not come out in the first cleaning and they will not come out in any additional cleanings no matter what methods/products are used or who does it."

The carpet is only 1 1/2 years old, but we do have a dog who caused a darkening where she lays because of the oils in her fur. They told me there was no guarantee they would be able to get it clean. My mistake was that I decided to go with them anyway. I want to say they were very professional and responsive when I first contacted them. The young man who came to our home was also very professional. The problem is that their process does not pull the dirty cleaning solvent from the carpet. They spray a solution all over the carpet and an extra one on the severe places. Then a hand operated machine is used that vibrates and "stirs" the carpet a bit. Then, they were done! At no point was the dirt removed from the carpet. Yes it looked better when they left, but as the carpet dried you could tell there was really little difference. I was told I would need to vacuum after the solutions dried, which I did, but that did not help. My husband decided to give our old Hoover carpet cleaner a try to see what would happen using that. Surprise, the water from that cleaner was VERY dirty. We should have saved the $350 we paid for this service and just did the job ourselves.

I hired these guys on the recommendation of my friend for my grandparents property, and all I can say is Wow. The tenant had left the carpets in such disrepair, I thought new carpet was necessary. When these guys were done, I was blown away. Our carpet looked as if it were brand new. These guys are top notch and are carpet magicians! All of our properties will only be serviced by Power Pup Clean from now on.