Pinky's Plumbing

Horribly - management at Pinky's is very unprofessional and unresponsive. DO NOT USE PINKY’S! We have had Pinky’s come out twice this year to fix issues with a leak under the kitchen sink and then a leak in the faucet handle on a rental property. Although the first leak became a bigger, more expensive repair than we thought it should, the leak was fixed. This 2nd visit proved our suspicions—Pinky’s must have a business model where they attempt to pressure customers into a more significant effort than warranted. They always find ‘something’ that necessitates a bigger repair and only guarantee work of the bigger repair (basically a total replacement). We are currently based overseas so aren’t there to do the work ourselves or question their assessment when they assess the work as urgent. This may only occur when the homeowner isn’t there but I would be very suspicious of anything they do so would watch every move the technician makes. That won’t be us again since we would never call Pinky’s again!

These people should be in jail-- estimated $365 to fix the leak and $300 to install new flush handle. Then they suggested we should consider a new toilet! We, of course, said hit the road but they weren't done yet-- asked us what would we consider to be a fair price-- $75-- ok let me call my manager-- the manager said $150. Now I ask you why quote over $600 then immediately come back with $150????? I'll tell you why-- first they tried to gouge us then when that failed went for what's fair By doing this they unintentionally admitted they knew the $600+ quote WASN'T fair. Had to take a showewr after they left.

Technician was able to get it done in about an hour. When paying for plumbing I understand you have to pay for the skills, tools, and everything that goes with it that I personally don’t have for the job and they have to pay their bills too. I didn’t feel like I got screwed but the price was a bit more than I’d like it to be. I didn’t stress this too much, as the tech was ready to jump in and get it done right there, felt confident in the technicians ability to make sure this is done right the first time. He was very attentive and caring.

My exterior faucet had a significant drip, and on Friday eve got much worse. I called first thing Sat, and they came out that day. Two guys came, and the younger one did most of the work. They gave me an estimate, and I felt it was too high ($427) but the water was running. I asked about how much was the part, and they said about $50, and $40 tax.. They finished in about an hour. I do not understand how about 1 hour's work can cost $335. The faucet appears to work OK, and they were prompt, hence the overall B.

Pinky's responded quite quickly and got out to my location within about 2 hours of my first call to them which was excellent. My toilet was leaking from where it connected to the wall, but it turned out to be a problem with the valve (which is luckily replaceable) rather than anything inside the wall. The toilet was also having issues and needed to be replaced. The quote for the new valve, new toilet and install was 975 incl. tax, which I thought was quite high. However, I had already taken time off work and he was already here, and had the toilet on the truck, so I went for it. Installation was quick and fairly painless, installer did a good job, this was about a year ago and everything is working great, he properly sealed the bottom. My only issue is with the price, I later researched the item that was installed and it's under $300 at a hardware store. Installation can be had for around $200 so it feels like a steep premium to pay for convenience. Not sure if they charge everyone the same amount but in hindsight it felt a little like they took advantage of my situation. If you really need quick service (and are willing to pay for it) this may be a good choice, but I don't think they offer a good deal if you are willing to shop around and schedule in advance.

Excellent, everything is fine now.

Pinky's responded to a gas leak call at my rental house and after removing the meter to test the piping, replaced the meter with a severely defective gasket. They charged me $348 to find the leak (though my tenant said he was the one who noticed where a heater was leaking). After several days, my tenant noticed that the meter was leaking gas so I called Pinky's and asked them to respond to this emergency on a Saturday. They said they couldn't come until the following Monday despite their logo that says 24 hour service and though I told them my tenant had gas water heater, gas range etc. I ended up calling Puget Sound Energy who came out immediately and replaced the defective gasket on the meter. After calling Pinky's and sending pictures of the gasket, I was told that "it was not leaking when we left."

Other companies had given phone quotes of $500. Installer from Pinky's quoted around $1300. He explained why the big difference, that it's easy to lowball a quote when they haven't been on site. We thought we could trust him and wanted to have the work completed due to other deadlines.

My elderly parents, who have just moved to the area, needed their main bathroom sink drain unclogged. Pinky's sent out 2 guys, who spent half an hour snaking the drain. They removed a wad of hair. The original bill was $360 but they gave them a discount and charged $306. My parents were stunned by the price, as was I. Absolutely will not use Pinky's again. Didn't rate the quality of the work because quality doesn't matter when you are given the shaft afterwards.

I was told over the phone that for $30 they will come out and diagnose the problem and then if I choose to go with them I can apply the $30 towards the fix. Which, at this point I should have known it was too good to be true! But, after receiving several quotes at an average of $150-$200 to come out and diagnose the issue (plus their charges would not be applied towards the fix). So I made the obvious economical choice and made an appointment with Pinky's. The 2 man team arrived on time and were very polite but then immediately informed me that they work at a flat rate and to diagnose the problem would take over 1.5-2hrs and the furnace would need to be taken apart to properly diagnose the issue which would cost me $435. Again, this would only be for diagnosis and none of the cost will go towards the fix. To make a long story short I sent them packing but still had to pay $30 plus tax for them to drive out and quote me a ridiculous price for a diagnoses. At the end I called another company out, they were at my house within a few hours and it cost me $95 to come out and diagnose the issue and then an additional $200 for parts and labor and within 2 hours my heat was back on and the furnace never needed to be taken apart as Pinky's claimed. Bottom line...don't use this company unless you like ridiculously overpaying and have an excessive amount of work done that isn't even necessary.

Sawyer and Daniel arrived on time and did a great job. They cleaned up everything and finished quickly.

I was very satisfied with the service.

Fantastic. Corey was cordial, knowledgeable and fast. The price was reasonable as well. I'll definitely use Pinky's again.

Timely arrival, on site plumber was good. Manager on phone not compassionate.

Very quick and able to schedule the same day. Stayed late until done.

Pros: - Able to come out same day - Pinky's had smiles on their faces Cons: - Quoted $1300 for Hot Water Tank, price increased by $600 after it was removed due to "code violations"; Angie's List says price of water heater should be somewhere between $1200-$2200 - Set up water heater incorrectly which resulted in water all over new water heater, manual, alarm and floor (resulted in them coming back for 2nd time) - Week later found out the sink Pinky's removed to install water heater was leaking and had ruined sink cabinetry. Pinky's blamed it on code violations and said it would attempt to fix, but it would be $300 if fixed correctly (3rd time visited). New Angie's List recommended plumber came out and fixed it for $30 - Pinky's says water heater has 10 year guarantee, but all paperwork only says 5 years Lessons Learned: - If a plumber doesn't offer itemized services (just package deals), don't do business with them - Pay with credit card, not cash so services can be disputed with credit card company - Only go with A rated providers, if they have a B rating or less there is a reason

We continued to experience problems with the toilet after his initial visit, so he came back and made some additional repairs which seems to have remedied the problem. He didn't charge for the second visit either. Ultimately, it was a good experience.

Very please with their service.

They worked for a couple of hours and couldn’t get it unplugged. When I called them about the cost, I didn't like their attitude over the phone.

We had originally contacted RotoRooter who tried to snake out the sewer line, but they were unable to break through the roots enough to allow the camera to inspect the line. RotoRooter quoted us a price of $4000 dollars. We decided to check other plumbers to comparison price and were delighted with Pinky's estimate for the exact same work. Pinky's Plumbing employees were prompt, very professional, courteous and efficient. They took the time to explain exactly what they would be doing and kept us informed of their progress as they did the work. I don't know why the difference in the cost of the work between the two companies was so much, but I am a Pinky's fan forever.

They were prompt and did not waste time. A pipe ws leaking under the sink. A part of the pipe was replaced and the problem solved They cleaned up any water on the floor. They were quick .and clean. I would use Pink's Plumbing again, located in Seattle.

The experience was very good and they were efficient. It is everything we want in a natural gas heating system.

They did a fine job. The gas line was taken directly out from the meter and underground, so they had to dig a trench about 75 feet back to where the generator was to be installed. Our soil is mostly rock and clay, so this was not an easy job digging the trench. They set it up such that we could still use our furnace and other gas equipment while they were doing the installation. Their installation went without any problem, and they were able to start filling the trench back in after the inspection. Unfortunately the electricians also needed to use the trench and had not yet had an inspection, so they were not able to completely fill in the trench. We ended up having to do it ourselves, but this was not the fault of Pinky's, they had not been told by the electrician that they would need to wait to fill in the trench.

I was going out of town so I left a friend at my house to meet them. They showed up promptly and diagnosed the problem. My friend called me and said that they had sent a camera down the drain and found restrictions. They wanted permission to snake the drain. That sounded good to me so I approved the work. They did the work and charged me $788. About two weeks later it rained hard again and the drain backed up again. I called them to come back. They showed up quickly and the guy was very nice and professional. He wore shoe covers in my house. He looked at the receipt from before and noted that they had actually snaked a drain on the other side of the house assuming that the two were connected and that the plug was downstream of the second drain. In about ten minutes he noted that the drains were not connected so the work that they had done before had not helped with the plugged drain. He did his best to defend the work that was done and offered to apply half of the previous bill to the new work to actually solve the problem. The area around my door is covered in stone. He wanted to rip out all of the stone and install a below ground pump to clear the water and gave me a $4500 estimate. I was not about to agree to that without more opinions. I had three other plumbing companies come out and in the end it was universally agreed that nothing that they suggested made any sense either the first diagnosis or the second. I CLEARLY will not be using them again.

It went very well. Seamless and smooth. I recommend Pinky's Plumbing.