Paneless Window and Gutter Cleaning LLC

As always, Paneless was in and out quickly, and with a smile. They do exactly what they say they're going to do, on time, and as promised. My windows are so clean it's like living outside! Also, they clean up any mess they create. Unfortunately, after they came, bad weather came again, so my windows got a bit dirty again, but I suppose that's life. Paneless charges by the hour, which is great. That means, the less filthy your stuff is, the less it costs you. :-). That's why I have them come back regularly.

GREAT. First, I loved Paneless Window Cleaning's website. It gave information about how things are priced (by the pane) and explained what "counts" as a pane. As a result, I was able to leave a detailed message. I received a return voicemail soon after that explained the rates for inside, outside, minimums and so on. We booked for four days later. Clay arrived on time, and did a great job.

We've used Paneless several times in the past and got exemplary service; this occasion was no different. Brian (I think it was Brian; I'm so bad with names!) arrived while I was out of the house (as I'd told them I'd be for a while in the morning) and got right to work. I'd requested quite a bit of work, but he got it all done, and done well.

Very well. I was pleased with the whole job. He missed one window in the initial cleaning but returned on another day to finish the job. The cleaner was very professional and conscientious in his work.

Rapid response from Melinda to my initial call, then Patrick came the next morning (!) to do the work. He was fast, efficient, professional, pleasant.... a nice experience and the windows look great.

Nick was 30 minutes late, but called to advise that would be the case. He spent from 9AM to 4PM doing all the work. Because the majority of the windows were very large and had over spray on them from our contractor staining the wood on the windows (they were installed with the wood unfinished). I did not inform the person over the phone of this before the estimate. Nick had to clean them as if he was cleaning up from a construction project (which he sort of was). It therefore was a little more expensive than just regular windows and also took longer than normal.

He arrived on time and worked very efficiently, using both a leaf blower and a broom. He cleaned up very well afterwards around paved areas, though there was still some raking left to do from garden patches.

One of the nice things about it was that John actually cleaned more windows than originally planned, but still came in price-wise right in the middle of the quoted estimate. He was very friendly, neat, and prompt.

It went as expected with no surprises. I was very happy with the work, with Patrick, and with the cost of the job.

Fine. The guy they sent is very professional. I have them scheduled for every other month going forward.

Clay called in advance to let me know he was a running a few minutes behind due to traffic and arrived at 8:45am. He was professional and efficient and left with all of the windows looking great. The cost was higher than the estimate because I did not add the side windows by the front door and the bathroom window. Overall I was pleased with how quickly I was able to get scheduled and the results of their work. I would definitely use them again and perhaps expand using them for additional services.

I am so pleased. When I called, Melinda gave me an estimate that they honored, even though I miscounted the number of windows to be done. They were able to schedule me within a reasonable time. When they got here, they did a superb job. They were punctual, friendly and a pleasure to have in the house. They put everything back as they found it. The gutters don't back up anymore and most importantly, the windows just sparkle!

John arrived right on time and did an outstanding job. Some of the residents had not removed their screens but John was able to remove the screens from the outside clean their windows and reinstall the screens.

Melinda responded almost immediately to my initial inquiry. I was unable to speak to her at the time and asked her to call me back. Even though she didn't return the call, we tried them again the next day and were able to schedule the work for later in the week. Though I never actually met John, he was communicative about what he was going to do and how and addressed our concerns about using chemicals on the house to kill moss. The work was done on time and to our satisfaction. We will use this company again.

I was able to schedule a cleaning within two days of calling. They were great at communicating with me, punctual, explained everything well. It took 2 guys 3 hours from start to finish. They were very courteous, and everything is spotless.

I cannot complain about anything, I would certainly use them again, and would happily recommend them to anyone.

Superb job. Clay arrived on time, confirmed the bid (we had received a ballpark bid earlier after calling in the number of panes to be cleaned) and went to work. The windows are sparkling -- the best job we've ever had done on them.

They did very very well. They were on time, courteous, accommodating, efficient and organized. Very professional. Will definitely get them again.

I called Paneless on Wednesday and they scheduled us for the following Saturday. We'd last had them clean gutters and windows almost three years ago, and they still had us on file. On Saturday, Brian arrived and got right to work. He cleaned the gutters, and even disassembled one of the downspouts to unclog it thoroughly. Then he did all the skylights and outside windows, including a fan light above the second-floor balcony. Before Brian left, he cleaned up all the debris; the only evidence he was even here are the sparkling windows and non-drippy gutters.

Called company on Friday, April 20 and wanted work done the following week. Very accommodating; Melinda offered me Monday April 23 at 8 am and I chose Tuesday April 24 at 8 am. John arrived precisely at 8 am, discussed job in detail. He was friendly, respectful, and did excellent work. All gutter debris collected in a bag, not dumped in my yard. He gave me the option of hauling the debri away or putting it in my yard waste container. My skylights were scrubbed and are cleaner than any other company's cleaning in the past. Wonderful experience. Will recommend to all my neighbors.

The window cleaner, John S., did immaculate work. He was friendly (including carrying on a lively conversation with my inquisitive 3-year-old) and cleaned up every trace of water/mess. The job took longer than he thought it would, but he did not rush it. I am very pleased with the quality of work.

December 2006 was the 4th time we used Paneless Window Cleaning. From our very first contact with Melissa in July 2005 we were sold. Melissa was efficient, thorough and clear in the estimate process. When Joe came that July the windows had not been washed for several years. Joe did an amazing job of washing every window inside and out, leaving our home sparkling. We also were reassured to have him inspect and clean out the gutters which had not been cleared for at least a couple of years and to inspect our roof. We now call Paneless Windows twice a year; once in the fall/early winter for outside washing and once in the spring/early summer for an inside/out cleaning. They are always punctual, professional, efficient and easy and fun to work with.

Overall, it was a great experience. Melinda came out within a day or two of when I called to give me an estimate, and I got on the schedule within another week. The only negative, and it is a pretty big one, was that the estimate was about $150 less than what it wound up being (I expected to pay $650, and had some sticker shock when the final bill was over $800.) I was scheduled for the day of the windstorm, and the bad weather I think made the process take longer, and it seemed like I paid extra for that. (If you're budget-minded, maybe factor in the weather when you schedule.) That said, the guys earned it: there wasn't a single spot of moss anywhere after they were done, they were professional when they were in my house (no mess dribbled anywhere) and the windows looked fabulous. They cleaned not just the gutters, but the moss on the roof above. Even after that horrible windstorm, they didn't fill up. They are very professional and competent, and I will absolutely hire them again.

They called very promptly for scheduling an estimate the next morning. The girl called back right at the appointment time. On cleaning day Alex & Pat arrived at 7:45 am for an 8:00 am appointment. They worked fast and efficiently. They were careful with their ladders and my floors. I appreciated that, and my windows look great. This is our very first completely pleasant construction experience.

The weather was very cold so the project had to be delayed a day. Brian did a great job and kept me informed about the schedule in a very helpful way.