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PACIFIC CUSTOM CABINETS

3.0(
4
)

Cabinet Making, Kitchen and Bath Remodeling, Countertops and Backsplashes,

... +2 more

About us

Pacific Custom Cabinets is a high quality cabinet, countertop, and kitchen remodel company, based out of Seattle Washington. We believe that involving the customer in the design process is the important aspect when remodeling a kitchen.

Business highlights

19 years of trusted experience

Services we offer

Cabinets, Countertops, Full Kitchen and Bath Remodeling

Services we don't offer

CABINET REPAIRS

Amenities

Warranties
Yes
Senior Discount

5%

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.04 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.3
value
3.8
professionalism
3.0
responsiveness
3.0
punctuality
2.8
Write a review
Showing 1-4 of 4 reviews
Michael S.
05/2013
5.0
custom cabinets, countertops, home remodeling
  + 1 more
Went very well. Great crews. Very happy with end result.
Description of Work: Demolished the old kitchen. Built new white solid wood cabinets,grey quartz counter tops, grey slate floor tile with a heating element. Under cabinet lighting. New ceiling lights.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$12,500
Carolina S.
05/2013
1.0
custom cabinets
  + -1 more
At first, before signing the contract, Mr. Lettman was responsive and provided the information requested along with the quotes. Once we signed the contract and the date was agreed upon is when the issues started. The cabinets where over a month delayed with no proper explanation or compensation. We had torn out the kitchen and couldn't continue progress without the cabinets. One of the cabinets didn't get completed until 4 months later and we kept getting excuses as to why it wasn't completed. We were not happy with the quality of the cabinets, particularly the lazy Suzan (which broke after the first use) and the end panels which turn out to be just 1/8" cardboard panels. We had to involved a lawyer at the end. It was truly a very poor experience.
Description of Work: Measured and designed cabinets for a kitchen remodel and a wet bar. Delivered "custom" cabinets
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$10,000
Response from PACIFIC CUSTOM CABINETS
This review is false. I cannot find any record of contact with this person in 2012. Pacific Custom Cabinets does not sell anything made of cardboard; finished end panels to framed cabinets are 1/4" real wood veneers (this is an industry standard). All of our cabinets are under a manufacturers warranty, hardware is covered by a lifetime warranty and will be fixed or replaced if broken or malfunctioning. We have received no legal action against us, ever. The only contact we've had with lawyers has been in regards to collections activity, which fortunately we have only had to do twice in the 9 years we've been in business. Lead times are provided by the manufacturer and are not decided by PCC. We stand behind our work and only represent quality cabinet lines. All of our cabinets lines are covered by a warranty, made in the United States, and maintain a good reputation in the industry. This person is being contacted and asked to remove her comment. If there is ever a problem please contact us directly and we will do everything within our power to resolve that issue. We care about our customers.
scott C.
07/2012
5.0
custom cabinets
  + -1 more
Overall, the work went well. From the beginning of the measurements to the ultimate installation. The 3 person shop was busy, but no too busy to put the quality into their product. Class act. Call on them for a bid.
Description of Work: I like to help the smaller businesses. Currently this is a 3 person shop. What impressed me the most was the software design capabilities. JJ measured, consulted, and then produced .pdf files for my review. I suggested a few changes and he modified the design and set fresh .pdfs that showed many angles.I requested locks on the drawers. These are cabinets for my workshop. JJ researched the best available and retro-fitted the locking mechanism.I origianally planned for someone else to install, but when they were too busy, I asked Pacific Cabinets, and they agreed-even though it took them into the later hours of the workday.Brian and JJ were complete, polite, and I am a satisfied customer. I do recommend you call on JJ or Brian.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
Vickie J.
03/2008
1.0
custom cabinets
  + -1 more
My order was placed on Oct 3rd with a promise of delivery before Thanksgiving. 1 week before Thanksgiving it was delayed until Dec 3rd, cabinets did not match. The door sizes were wrong, toe kick too high, cabinet was 1/4 inch taller on one end and the toe kick area was deeper. They re-measured it and would expedite order, back in 1 week. Delay after delay and many attempts to cancel I was given a drop dead date of Jan 28th. They called back and guaranteed at my house on the 29th. On Jan 29th they had not arrived so I called the factory in Eastern Wa, It had not been shipped. Another call to Pacific Custom Cabinets led to more lies. I canceled. On Jan 31 they dropped off the cabinet on my front porch when no one was home and they refuse to come and get it. By the way, the cabinet is too short and the doors are a different style than ordered. Their unprofessionalism and integrity is such that I would not recommend them.
Description of Work: Pacific Custom Cabinets was hired to build 2 cabinets and a refrigerator surround to match my existing kitchen cabinets that where 10 years old.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,500
Response from PACIFIC CUSTOM CABINETS
The member's statement is false. She submitted a color match & was told upfront there is no estimated lead time on this process due to a queue. According to the factory the sample was received 10/30. A sample door was shipped 11/21. She approved the sample door 12/3 & made a down payment 12/5. She was angry because of the wait for the color match, so she was not charged. She was told that the new cabinets would not be exactly the same as the old cabinets. She ordered stock cabinets, was given a specs book & confirmation; both list dimensions of the cabinets; it shipped 1/4. About 2 weeks later she said the color was wrong. I went to her home & saw that the cabinet matched the approved sample but not the older cabinet. The cabinet was out of alignment due to the slope of her floor & her existing cabinets' nonstandard toe kicks. In goodwill we ordered a custom cabinet to the exact specs of her existing cabinet, minus the toe kick which would have to be built on site due to the floor. This was verified on site and also by phone with the member. That order was entered 1/23 & shipped 1/29. All cabinets are covered by warranty. The factory has asked it be verified. She has not returned the calls of factory field service, trying to service the warranty since 2/4. She told her credit card company that the cabinets had not been received and reversed the charges. She said she wanted to cancel her order after having had the cabinets for almost one month.

    Contact information

    11742 15th Ave NE, Seattle, WA 98125

    www.pacificcustomcabinets.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Cabinet Making,
    Kitchen and Bath Remodeling,
    Countertops and Backsplashes,
    Cabinet Refacing and Refinishing,
    Marble and Granite

    FAQ

    PACIFIC CUSTOM CABINETS is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 7:00 PM

    Tuesday: 8:00 AM - 7:00 PM

    Wednesday: 8:00 AM - 7:00 PM

    Thursday: 8:00 AM - 7:00 PM

    Friday: 8:00 AM - 7:00 PM

    Saturday: 10:00 AM - 4:00 PM

    PACIFIC CUSTOM CABINETS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, PACIFIC CUSTOM CABINETS does not offer free project estimates.
    Yes, PACIFIC CUSTOM CABINETS offers eco-friendly accreditations.
    No, PACIFIC CUSTOM CABINETS does not offer a senior discount.
    No, PACIFIC CUSTOM CABINETS does not offer emergency services.
    Yes, PACIFIC CUSTOM CABINETS offers warranties.
    PACIFIC CUSTOM CABINETS offers the following services: Cabinets, Countertops, Full Kitchen and Bath Remodeling
    CABINET REPAIRS

    Contact information

    11742 15th Ave NE, Seattle, WA 98125

    www.pacificcustomcabinets.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    10:00 AM - 4:00 PM