Northwest Shower Door

I wanted a frameless shower door enclosure for my corner shower. Three companies came out to give me bids, and Northwest Shower Door was the only one who spent the time to meticulously measure (since not all walls are perfectly straight) and make adjustments so that the glass walls and door would fit perfectly. They also had to make adjustments in measuring for large beveled mirror that was going over the 6' double sink vanity. I was really impressed with the quality and professionalism of this company and would recommend them without reservation.

David was awesome. Friendly, informative, professional. Doors went in on time, and they work, and look beautiful. Highly recommend.

Excellent. For the first shower, the glass was ready ahead of schedule. For the second shower, a part was backordered from one of their secondary vendors, and so the original tentative install date had to be postponed - BUT they called and let me know about the delay. The installers were very professional and friendly, and cleaned everything up before they left.

My elderly parents bought a shower enclosure from Northwest Shower Door to complete a bathroom model to celebrate their 50th wedding anniversary and host 10 family members from around the world. Dave said it would be 3-4 weeks to installation. After my parents paid under that agreement and waited 3 weeks, they called to find installation won't happen until almost 5 1/2 weeks. This is after the "big day" which was disclosed at the measuring phase. My parents will have to share their main bathroom with 10 other people as they celebrate their anniversary thanks to the delay. Shame to take advantage of them and ruin what should be a happy family event Northwest Shower Door.

Initial visit for measurements was fast and efficient. First order came back as the wrong size but it was rectified within days and delivery and setup were done super fast and efficient. Would definitely use again!

Very well. They were fast, on time. Good follow up. Professional. The only thing I would add is if you are looking for ultra high fancy doors, you might want to consider the Kohler signature store or at least looking at them so you have a better sense of what you'd like.

They did a tremendous job, taking great care with the small details. It looks great and has been working flawlessly now for nearly a year. I'm in the process of another job and will certainly use them again! Compared to some shops you could hire, they were a bit more expensive, but you certainly get a premium installation with them and it seems well worth it given the costs of fixing mistakes.

They do glass doors and shower doors. We got a new shower door from them. Overall, we ended up with a good product but it took them three trips. The first time, they put it in they did not put a metal lip on the bottom so the first time we took a shower all the water ran out on the floor. We called them and they came back out and they put the metal track on. It was interesting because my husband was near the whole time and he heard one of the workers ask if we needed the track and the other one said no, no, no. I know it looks like it but they don't need it. But we did need it. They actually had to come out a third time because the door swing was not right and then ended up putting in a whole new door.

We solicited two bids for this shower door. We decided on Northwest Shower Doors because we were impressed with Dave's professionalism. He was very knowledgeable and helpful to us in deciding what door to choose. We also did our research on Angie's List in making our decision to use his company. NWSD was not the cheaper of the two bids. As you read this review, let me point out what I believe their problem appears to be. They've been doing this for a long time and they've established a working pattern. It goes something like this: Bid, charge 50% deposit, schedule install, install, charge final 50% of bid. They don't do anything else outside of that pattern. Customer service is non-existent. On the day of install, the installers were an hour late (but that's okay, read the fine print, they're allowed a specific amount of time to be late, as this allows their installers to not have to make a courtesy call). It had been raining that day but the installers didn't notice their wet shoes on our hardwood floors and made no effort to put on booties or lay down a mat. They moved efficiently and within an hour or so had the doors installed. When they reached the last door strip they needed to install, they asked me if I wanted them to install it -- it was an added strip of rubber installed on top of a plastic track already mounted on the shower curb as an added feature to help keep the water from going out the bottom of the door. I looked at the plastic track and told them it didn't matter where they put the added rubber strip as the plastic track was mounted in a way where the water was going to run down the door and out on the wrong side of the plastic track right onto the bathroom floor. They ignored my comment, installed the plastic strip on top of the mis-installed plastic track anyway and left. 24 hours later when we used the shower for the first time -- sure enough, there was about 1 to 2 cups of water on the bathroom floor. I called and explained the whole story to their scheduler and as difficult as it was to try to explain the plastic strip over the phone, I offered to send a photo. I sent a photo that evening and didn't get an acknowledgement of my email or hear back from them for 3 days. I finally called them back and was told the scheduler was working on getting someone out there to fix the problem. Two more days passed and I called again and another coworker told me she'd spoken with the scheduler and she was working on it. A weekend passed and two more days and still no word. Meanwhile, so we could use the shower, we had re-installed the shower curtain on the inside of the shower doors so we could use the shower. After calling again, we finally got a date. The guy that fixed it claimed anyone could plainly see the track had been installed wrong. Took him about 20 to repair something that took them 2 weeks to come and fix. No one ever apologized for anything and this company never initiated a single phone call or email to communicate with us throughout this entire ordeal.

One of the original shower doors that came with the house when I bought it 5+ years ago had not been great from the beginning, and had gotten progressively worse so that the door wouldn't shut all the way. Rather than try to track down the vendor that my builder used, I decided to start fresh with Northwest Shower Door. Everyone was very professional, and the job was complete - from estimate to installation - faster than I thought it would be. Not only do I have a very nice new shower door, I also finally have one that closes again. I should have called Northwest Shower Door a long time ago. Installation was especially smooth, very thorough, and they even take away the old door.

The job turned out nice. I wasn't there but my husband was. It looked clean when I got home. The first time they didn't do something right. So they had to come back and redo it. But they made it right and it turned out real nice. My husband called around for different prices.

The people involved were wonderful to work with. They had good suggestions for the dimensions of the glass panels and doors. Throughout the process, they were punctual and showed great care in the work they did. All three installations were completed on time and on budget. The enclosures look and work as good, if not better, than expected. We were particularly impressed with our last contact, which illustrates that they stand behind their work. In July 2014, we noticed that one of the handles was loose. We called Northwest Shower Door and they sent a sales person out to take a look at the problem - the rationale being that if a salesman who was already out on route could remedy the issue there would be no cost to us. He discovered that there was damage to the retaining screw, which was beyond his ability to address, and promptly scheduled a repair person to come out. The repair was completed a few days later (took less than a half hour), including the installation of a new handle. We were not charged for the call or the new handle even though the warranty period had lapsed.

A technician came to take measurements per our design. The current shower did not have a seat but we had enough space on the bathtub surround that a seat could be added to the shower. The technician measured for this design. They provided a quote that included hardware (in detail), anti-bacterial silicone, easy clean coating for the glass. We chose this vendor because of their professionalism. The quote was detailed and clearly defined deposits, etc. The installers arrived on time and did a very nice installation. The grout was professional and clean. Area was clean of any installation materials on their exit. We have now hired them to fabricate and install our mirrors.

They were really great, punctual, everything from ordering all the way to installation. They arrived on time, finished on time, told us everything we needed to know about taking care of the shower to ensure it dries properly, etc. Looks amazing!

Our bathroom remodel needed a glass sliding door for our bathtub so we shopped around including NW Shower Door. The showroom had good examples and the sales person we spoke with was friendly and helpful. We ordered a door to our liking and an installer came out and took measurements, noting our bathtub was not level but assured us this was not a problem. The door arrived and was installed without a hitch. The level issue was accomodated for and is not noticeable. Overall we love the door and it is exactly what we were looking for in quality, style, and complete service. Cost as listed above is definitely approximate as I don't recall exactly what the cost was. Photos: https://www.flickr.com/photos/judsonhall/sets/72157634058392981

Made an appointment in-store. David Greer came out to look at problem, calling twice ahead of time to adjust expected time of arrival. Problem was accurately diagnosed and repaired within a half hour. Service was highly competent and professional. I would strongly recommend NW Shower Door.

We removed our old tub and replaced it with a tiled walk-in shower. NW Shower Door installed the new glass doors to complete the enclosure. I visited their show room and selected the hardware and glass and style of door. They responded with a quote which I accepted. When the tile work was finished their rep came and measured for the door and it was installed 2 weeks later. The process was easy and there were no problems. The doors needed a seal along the opening because there is a gap. The installation crew did a nice job but did not vaccum the area so there was a bit of a mess to clean up after they left. We like the look of the doors and they do not leak with the seal installed. I would have preferred no seal but the gap would leak otherwise I think. The doors look nice and we are satisfied with them.

The door I selected was fine, the price was fine. The issue for my install is that on the first install attempt one of the panels was manufactured incorrectly so install could not happen. I understand mistakes happen and waited for a second panel and another install attempt. On the second install attempt I was informed that my door panel was not manufactured properly so the installation could not be completed. I called the office where the only response to a second error and incovience was I'm sorry. One mistake I can understand, a second was not acceptable. This product is not cheap, and my time is as vaulable as NW shower door, let alone the fact that I was not able to use my shower for several weeks, which seemed to be of no concern of theirs. I was told on the phone that they would speak to the owner and I said i would expect a call. I am still waiting for a call or anything else from the owner to acknowledge their multiple errors and the fact that I had to miss multiple days of work due to issues on their end. While they do not feel the need to contact me about the poor service I have received, they are very fast to bill you for the work they finally completed. Mistakes occur, what you do to remedy them is how you maintain a customer for life, as well as get that customer to refer your company to others. I would not refer NW shower door to anyone else based on my experience.

Really like the company. The person who came out to measure was nice and knowledgeable, and I received a quote promptly (with the special coating on the glass it would be about $900). Felt there price was reasonable and plan on using them, just can't afford to do the install just yet. They definitely will have my business when I'm ready!!

Overall the job went great. Ordered the mirror and it was installed within a week. Installation took 10-15 minutes. I called 4-5 places and got quotes from $130-500. Although NW Shower door's price was the best, they also had the quickest installation timeframe. Decision was kind of a no brainer. I am considering a remodel of my master bathroom later this year and will certain call NW Shower Door for not only the mirrors but new shower door.

I emailed asking for an estimate. The representative called me and scheduled a time, we met, they submitted a bid, I agreed, and shortly had a custom sized shower door, neatly done installation, and on time as scheduled.

We employed NW shower door for bathroom shower door installation. Initially john showed up to give an estimate around 1200$ with an easy clean option for $150. He explained the different types of glasses and their cost so that it's easy for us to make a decision. We ordered the glass door which was installed in 2 weeks. The installation crew showed up on time and completed the job nicely in 11/2 hrs. They did a pretty decent job and the pricing was also very competitive.

Went very well. I've been contact with NW Shower Door for over two years visiting their showroom and talking to their sales staff they were professional and knowledgeable. We pulled the trigger in November to have them do the installation. We received two other bids and they came in pretty close. We initially gave each potential vendor rough measurements of the doors we needed and hardware. NW Shower's John Juhl promptly provided us with a detailed quote via email. Once we decided on their quote John called to set up an appointment with us for the final measurement for the shower doors and mirror. He came the following day and was punctual. We selected them due to our past experience with them and familiarity with this outfit given their prices were close to other outfits. The installation was originally scheduled for early December but they had a cancellation for November 30th morning. Their installers called in the morning advising me their eta and arrived on time. They went to work immediately checked out the shower pan, remeasured, brought in their tarps to cover the work area and tools. They were very meticulous to keep the dust to a minimum by catching the porcelain tile dust into a pouch. They were constantly measuring and checking the straightness with a level making sure of a perfect fit. In addition I asked John if they could do me a favor of drilling holes for a hanging metal basket in the shower since they had the special carbide tipped drills and also drill holes in glass mosiac tiles for a cup holder on the vanity wall. It was a difficult task as glass is difficult to drill. They were very careful as They were aware of the difficulty. They were able to do it for a nominal fee. The hole drilling helped me out a lot as we didn't have access to these specialized drill bits. For this tile drilling they also brought with them a special diamond tipped drill. After everything was installed they cleaned the shower pan and bathroom floor of any dust and the top of my vanity where they drilled the holes.

Seems from reading the recent reviews we might be dealing with Dr. Jekyll and Mr. Hyde. My experience was positive. John the salesman came and measured the shower doors for our new master bath and was very professional. We went to the 1st Ave. show room where a very nice and knowledgeable lady showed us the features. We upgraded to 1/2 glass which I strongly recommend and changed the pulls. The doors where installed perfectly by two quiet young men. And, here is the kicker, the door had a couple small chips. I probably would not have noticed but my wife the perfectionist did. They ordered a new door with no hassle and were back in a week to exchange. Dealing with NW Shower door was the best total experience in the whole remodel.

Their sales rep Jorge comes out to my house and directs me to the Starfire glass as being the product that I should choose to avoid a greenish complexion. He shows me the sample - crystal clear - and I agree to pay the $500 markup. Fast forward, I get home after the install and find the glass to have a greenish complexion. I contact Jorge who comes out and confirms that he does see a difference from the sample he shows me when compared to what was installed. He has no idea why this is and says he'll be back in touch. Several days later Jorge calls me back and tells me that what I received is the Starfire product and that the greenish color is a result of the larger sized panel ... When I say that I should have been made aware of this at the point of sale he gets very defensive and argumentative. I ask to speak to management; and so Blake (one of the owners) comes out to my house with the small sized sample which he moves around the bathroom without consideration of the surroundings. I ask him repeatedly to place a protective covering over the brand new Carrara marble I have installed everywhere (expensive stuff). Blake disregards my requests and of course scratches the marble. So, now I have to have all the glass paneling taken out and the marble company come to polish the scratches. Meanwhile NW Shower has already charged me the full amount for this job and remains steadfast in not willing to address the original issue (this the President's action who never contacts me). Eventually after four weeks of back and forth Blake eventually pays me the $500 markup for a product I still do not believe is what I was told I would receive. Buyer beware with this company.