NORDIC SERVICES INC

Amazing service. David came out in February to assess after a huge wind storm...went up, verified that the roof was thankfully still intact and gave me a quote that day. CoVID hit, but they were still able to come out, replace the downspout and all of the siding safely and completed right before my house hit the market to sell. Would recommend, and will keep them in mind for my new house.

Excellent job by Nordic Services! Very professional and quality work was performed throughout the entire job. Have already hired for a separate job.

Nordic Services did an amazing job on restoring our beautiful home after serious water damage. Water had poured through the ceiling, and went right through the floor into the crawl space all night long, causing extensive damage to our custom coiffured ceilings and expensive wood finishes. Now the restoration is complete, the house looks exactly as before, if not a little better in places, and everything fit within budget and schedule, despite so many unknowns that cropped up along the way! Nordic took care of everything for us, including negotiating approvals with our reluctant insurance company. They are professional, reliable, and take pride in doing amazing work. If I could give them more than 5 stars, I would do it in a heartbeat.

We hired Nordic Services to restore our townhouse after extensive water damage. This involved drywall repair, plumbing, flooring and tilework, along with finish carpentry. Both my husband and I were so impressed with the professionalism and quality of workmanship Nordic provided. Every detail was attended to and followed up on to ensure our satisfaction. We would wholeheartedly recommend Nordic to anyone needing a restoration or remodel.

Very well. First-rate workmanship & professionalism. Very customer-friendly & willing to go the extra mile to satisfy. Impressive company!

AVOID FOR MANY REASONS! PLEASE READ! We made a big mistake by choosing them. We had some tree damage last Spring and couldn’t find a contractor that could start for several months. Nordic said they could do the restoration and a kitchen remodel we wanted. I did some research and noticed they were not rated very high, management sold us on they could do the job. Our first bid was reasonable, but then we agreed on some changes and the second bid was almost double. We were perplexed, so we started to audit the bid before we signed it. We had told Nordic that we already had appliances, several times, but they tried charged us for them. We also found several duplicate items in the bid, David Omli President of Nordic said these were simple mistakes! After cleaning these up, they submitted another bid, that had more duplicate items.We never signed the final bid due to continuous mistakes. They are very expensive, there is a 30% markup on every item. They also don’t provide any help on selecting items such as floors, roof materials, and so on. It’s a trust us we know what we are doing, we’ve been doing it for 30 years mentality. We had a new roof put on, they dropped off a shingle sample board, told us to pick a color, that’s it. We didn’t know quality, warranty, price, why choose this over that? Same with our cabinets. Also estimates for subcontractors were extremely high, we had two bids for electrical from Nordic for the kitchen $17,400 and $13,500(after making them get another bid). After those I had two electricians give me a bid and they averaged $7,500. When we confronted management on these issues, we received long winded and derogatory responses. There were times where we would go weeks without a response. Once we fired them, it took them almost 2 months for them to respond. They sent us a final bill with items on it they did not perform, plus pressuring us to pay.

It sucked! A job that should have taken a month took 10. They came in and gave me an estimate then gave me a second estimate that was twice the price. They ripped out all the wiring which they were supposed to do so I had to hire an electrician to come out and replace all of that. They busted a window and never replaced it. All around an awful experience.

We had a great experience with Nordic. The fire started next door and jumped to our house, and independently, our neighbor also picked Nordic. They handled both jobs very well. They answered all of my questions and had good communication with both me and the insurance agent (the agent said this was smoother than most claims, despite being on the larger side of what he handled). At the end of the repairs, the house rented faster than we expected, and Nordic cooperated to wrap things up quickly.

Nordic does NOT stand behind its work. A few years after the job was finished I noticed paint peeling off all the doors that Nordic's painters had . I contacted Louie (the job foreman?) to ask him to come out and look at it them and even sent him some photos. He told me I must have used inappropriate cleaning products on the doors. I have had three professional painters out to give me bids on repainting the peeling doors and each one (unsolicited by me) has said that the paint is peeling off the doors because there were not properly prepped and the wrong kind of paint was used. We paid top dollar to Nordic for its work and assumed it knew what it was doing. The painters by the way were employees of Nordic not sub-contractors! Should have gone with Tenhulzen who does stand behind its work.

It was good. It was less expensive than the others. They're pretty responsive.

They did a great job. They matched the texture correctly. They did not manage their subs very well.

Nordic provided us with an estimate in a reasonable amount of time. John Rossnagle, the estimator, was good to work with. This is where the good part ended. When we reviewed the contract that Nordic provided us, there were a whole list of items/clauses in the contract that were either not applicable or one-sided. we spoke with the office manager and they essentially came back after speaking with the owner (David Omli) and said that you can either sign it but if you are asking for changes "it is not worth it to us". Had the owner, David Omli called and made a genuine effort to work with us to resolve our concerns and get to mutually agreable language, that would have been the norm in a customer centric world. However, this experience just exemplifies, why this industry continues to sadly suffer in its reputation. A simple example of one of their many clauses in the contract is that a sub-contractor could have the right to put a lien on the house. This should not even be required as Nordic is the general contractor. A second one is limiting any claims against them to only 12,000, less than 50% of the value of the work. I'd strongly advise reviewing their agreements and business practices carefully before you decide to sign on the dotted line. The final kicker - all the references they gave me were from 2011; half the numbers I called yesterday were no longer active. To be fair, they came highly recommended but we were very disaapointed with the way they approached the enaggement.

While it wasn't a quick fix, the services were all performed as requested. They provided advice if needed, answered any and all questions, let us know when it was time to pick out fixtures or some other item, and did a great job on all the work. They operated a little differently from the beginning: It did take a while for them to get to the house (the estimator had misplaced the phone message for a while); when he came to the house, he stayed two hours the first time (before the asbestos work was done), and came back two different times to make sure his bid was all inclusive. He noticed details that no other contractor estimators noticed. They weren't the cheapest and they weren't the most expensive. My step dad is a mechanical engineer so he was very involved in asking questions, and this was the contractor he wanted. If Nordic said they would do something on a specific date, it got done on that date. If there was a glitch for some reason, they called to explain and give a new date. The contracting work was completed carefully and completely. At this time, the house looks like it did prior to the fire, except better: lighter, cleaner, brighter. My parents are in their eighties. It is very nice to know they could deal directly with this company and wouldn't get taken advantage of and would be dealt with honestly. And when they moved back into their house, it was their home, not another new living situation.

To save you time from reading this I will sum our experience up as saying they are very unprofessional, unresponsive and I would stay away from using these guys at all costs. We had them fix a leaky window. The project manager - John -convinced us that time and materials would be the best option for us and after consulting with "Master Builder" Arnie they felt it would take 2.5 days -20 hours. The builder showed up intermittently throughout the project -sometimes for only a few hours - and would spend over an hour a day setting up and breaking down. I expressed my concern with John and he continually said not to worry. At the end of the project the hours initially charged by the builder worked out to 8 days -64 hours!! Initially this charged time included a few hours the day after the job was done, hours when I was at the house and the builder wasn't and hours where the builder bought the wrong material and had to go return it and replace it. Though the scope of the project did grow, by no means did it increase by more than double, never mind over triple their initial bid. Other issues included getting the customer survey questionnaire and bill before the job was complete. Very poor communication (I have an email string of requests (the same request) that I continually had to chase up to try to get the job done. |I could go on and on but there is no point beating a dead horse.

I wanted to have a sliding door installed in an exterior wall with a large window, but no door. On June 14th, 2013 Gordon Martindale came to look at the work in order to provide the estimate. He was very thorough, took pictures, took notes, took measurements, talked about my options, and seemed very sharp and complete. He said he'd send me an estimate by email, but assumed the work would cost at least $2,000. On July 7th I sent a reminder email asking for the estimate, and after hearing no immediate response I resent the reminder on July 9. Gordon responded to my reminder the next day (addressing me by the wrong name, but accidents like that do happen) with an email saying he'd miss-filed my request, and that he'd send an estimate the following week. He also asked a useful clarifying question about whether I wanted a concrete or wooden step outside the door. I responded that I'd like an estimate for both, and could he send the estimate sooner, given how much time had already passed. He did not respond to my request to expedite the estimate, which came a week later. The cover letter for the estimate said it was for painting repairs, although the description clearly stated that any painting (there wasn't likely to be much) would be done by me. The estimate was for over $4,000, with no explanation for why it was so much higher than his "at least $2,000" statement. It was a true statement, but I felt it was misleading. In addition, I could not understand any of the codes or costs itemized in the estimate, it was not written in homeowner language. As far as I could tell there was no information about the outside step. I was pretty frustrated that there was such poor follow-through after my initial positive interaction with Gordon, I was stunned that the estimate was so much higher than I expected, and that there were obvious errors (at least about the painting and missing details about the step). I'll admit I never followed up with Gordon to find out where the breakdown was. There were enough problems that I no longer trusted the company and didn't want to take a chance on having them do the work.

Our dining room ceiling was damaged by an upstairs leak. a small job. Aaron Meadows came to view scope of the work and had an estimate to me in 2 days. The work involved removing lath and plaster, re-nailing lath after inspection, wallboarding, mudding, priming and painting finish coat to ceiling. Jim Tallman, Trent Tallman and Arne Omli masked off the walls and floors with plastic sheets, cleaned up completely and got the job done in two weeks. Jim communicated very well, always answering his phone and arrived on time.

He agreed to send a bid but it has been a month and I have not received a bid or been contacted. I do not chase contractors down. It is their job to respond as promised in a timely manner.

Should have just paid the cost for the planner-estimator (big thanks to Patrick Hanson). He was very responsive to our change requests and got the contract finalized. That's where the positive part of this review ends. When we were turned over to the project manager his responses to our calls and visits were not not timely. The subfloor went in well enough, but I had to play intermediary between the project manager and the flooring company. The project manager missed big things, like leveling the tub to the wood framing they installed, removal & re-insulating the walls resulted in a knockout of the adjoining kitchen wall (that still hasn't been repaired by Nordic servicemen 6 months later). Getting the electrical outlets finished and activated was like pulling teeth. And now several of my own screw drivers seem to be missing. My Error: Should have requested the insurance company send me the check and then paid Nordic from my own pocket. They haven't asked us to sign-off on the contract as the work having been completed. No work completion inspection has been done yet. Still have a knockout in the kitchen wall. Benefits of Nordic: Excellent planning & estimating service. Put me in contact with an excellent floor & tiling group (Carpet One and Conrad Matlock). They came back and were able to level the tub to the framework after-the-fact.

The whole project took about 6 months. The initial phase of accessing the crawl space and removing and replacing the bad floor joists moved smoothly. The opening in the kitchen floor was covered and screwed down at the end of each work day so we had use of the kitchen except for the dishwasher. There was delay until the insurance company authorized the new granite which we then had to chose. During this time work slowed down. By end March upper cabinet,sink and cook top were removed so the existing granite could come out. April replacement hardwood installed; drywall replaced & window and door trim replaced. New granite installed and then cabinets and appliances replaced by end of June. July deck replacement and painting done as well as all finish painting. Tyler our main carpenter was awesome, friendly and very knowledgeable. All workers were pleasant answering all our questions. They cleaned up at end of each day. Were prompt returning phone calls. Flooring, plumbing subcontractors excellent. End product was fabulous.

I had an electrical panel fire in my home, the day after Christmas in 2012. The fire was put out fairly quickly, but fried my panel, caused significant damage to my family room where the panel was located, and caused partial smoke damage to my kitchen and office upstairs from the panel. Nordic was chosen to do the work because I had them on my contact list for fire restoration services and they were recommended by my insurance company who was handling the claim. Nordic was punctual and came out quickly to survey the damage and provide a detailed estimate to myself and my insurance company, kudos. After agreeing to the estimate provided I was put in touch with my project lead. We agreed that the most pressing issue was to restore power to my home. Nordic came out and gutted my family room in about 2 days, great! We had met with the electrician and determined the scope and extent of the work. Nordic tore out the old panel, removed the framing that was damaged, installed new framing in the damaged areas and coated the existing with a sealer. So far so good, but still no electrical service. We discussed getting at least temporary power up. This was accomplished a couple of weeks later, reason for the delay was unknown. Still more time passed and no regular power was installed. To restore power would take the electrician 1 to 2 days. Being over 3 weeks into the job and 6 weeks total without power I was kind of expecting to have electrical service restored to my home. Mind you, I was put up in a hotel by my insurance, I had renters in my mother in law, with no power and no insurance, patiently waiting for electrical service. I had also discussed with Nordic adding to my scope of work installation of recessed lighting in the room to be done. I agreed to pay out of pocket for this, and Nordic said I could arrange with the electrician so I wouldn't pay Nordic's fee for the extra work, Great, sounds agreeable to me. Well come to find out , Nordic didn't get all of the permits it needed, they needed a couple , one for building and one for electrical, or something to that effect. So, we couldn't proceed with the electrical work because the proper permit was not obtained and this set the job back 2 weeks. Very frustrating! Nordic gets it fee for overseeing the project and managing it's sub contractors and they messed up the permits delaying the most pressing part of my project!!! Epic fail. To make matters worse, no one took responsibility for the mess up. My project manager blamed the estimator, and the estimator was perplexed and was at a loss for explanation. I proceeded to call the owner of Nordic, he was of little help, conveying to me that he was "on vacation". Sorry to bother you , I have no power!!! He said he would look into it. Never got a follow up call back from the owner of the company! Ok, finally permits are obtained, I meet with the electrician and my project manager on a Thursday, they arranged for electrical to be worked on for Monday, maybe even get started tomorrow for Friday. Weekend goes by, Monday comes and no electrician. Tuesday comes and no electrician. Wednesday comes and no electrician. I call the electrician directly on wednesday, rather irate. He informs me that he is waiting for approval from Nordic for the extra electrical work I requested. Furious at this point, I told him that Nordic already agreed with me to deal directly with him for the extra work and that the pressing issue was RESTORING POWER!!!! This was the agreed upon most important focus of the project with my project manager in the beginning of the job. It was his job to keep this the focus of the job. Major fail again by the project lead, this is what Nordic gets paid for! Finally power is restored over a month after Nordic was approved to do the work. Sheet rock work was held up, because Nordic sealed some of the framing but not all of it, so I waited for that. Then sheet rock is done. Sub was on time, worked full days the days they were scheduled, Great! I will mention that all the subs were very courteous and professional as far as being accommodating to my schedule and working when they were there. The only complaint I have about the sheetrock work, was that they could have saved a lot of mess and extra labor at the end of the job by taping off the floor with plastic. There was mud everywhere on the floor from the texturing and it cost another day later when my project lead had to come back and clean up after them. The extra hour to put plastic down would have kept the job site cleaner and saved time later. Another part of Nordic's responsibility , overseeing their subs! Fast forward to the end of the job, this took 3 months. Sheetrock and paint, carpet , vinyl, electrical all done. Come to find out now that Nordic didn't call the city inspector when they were supposed to, now they have to open up the wall so he can inspect and sign off on it, and then repair. Epic Fail AGAIN!. A few more delays, no big deal, I expect some with a project this size. Family room came out great, there were some items overlooked, I gave Nordic a punch list they knocked out all of my concerns. Very disappointed in the areas that were repainted. My office in particular and the top of my stair well that were particularly bad with smoke odor. Nordic is a restoration company. Their painters painted right over smoke damage and soot. Epic Fail. I will give you the protocol for fire restoration, Scrub the surface, Prime and Seal the Surface, and Paint. They left out the 2 most important steps, remove the soot and prime and seal. Needless to say my office smelled like smoke again 2 weeks after they left. They offer a guarantee for a year, I know they would honor it if I asked them, but I am done with Nordic. I paid them and primed and painted my office myself, because I really don't want them back out.

They replaced a sliding glass door and repaired damage that was discovered in the process. They repaired some siding and paint. Tyler came on to our project and he was the best thing that happened during our experience with Nordic. He was professional, personable and he took responsibility for the project. Also Gordon was great to work with in the early stages of the project. So in short: the start of the project was good and the wrap up was good. The middle of the project was troublesome. In retrospect we wish we would have been more involved in the day to day process..

With several visits, they diagnosed the leak I had in my kitchen ceiling. They then carved out a hole in the ceiling and sealed the leak and then patched it back up. They were friendly and efficient and made the ceiling look back to normal.

Very well. See above. Example: During the months November to March when our outcoor surfaces were opened up Nordic installed a tarp cover that withstood the winds coming off the Puget Sound (up to 70 mph). This really increased my confidence that they knew what they were doing.

I suffered extensive water damage to my home from a refrigerator valve that was leaking under hardwood flooring while I was traveling abroad. Nordic was recommended by my insurance company (USAA), and one of a number of companies I considered. I am very glad I chose Nordic. My Project Lead was David Graves and he was terrific. Very good at explaining the process, decisions I needed to make, the coordination of each phase of reconstruction, etc. David was very conscientious, thoughtful, and highly professional. Whenever any issue arose, he was quick to ensure that the problem was fixed. All the workmen seemed very competent and did a good job of cleaning up after themselves. Coordination between Nordic and USAA regarding payment for the work was also very smooth. For any repair or extensive home improvement projects in the future, Nordic will be the first company I call. Janet Gaunt Seattle, WA

this started as a flood and insurance claim & we were given the choice of companies to work with & chose Nordic for tear out & to put in a window to make a legal bedroom in the basement, put in a stud wall to the upstairs & put in a closet & put up drywall on the bedroom walls. Our job was not that big by comparison to what they do, but I the home owner have trouble reading & I didn't understand some of the things written & at the time was to embarrased to admit I didn't understand the way things were written up & sure wish now I'd opened my mouth & hired them for everything they were far more professionalf & the work much better than others I hired, plus I didn't constantly hear complaints or cussing as I did with other companies, which in the end the only work that was done to my expectations was the work Nordic did. I would highly recommend Nordic whom I've recommended to others.