Nielsen Bros Flooring

unknown

unknown

The referred installer met all expectations.

Nielsen Bros flooring came up in our search results with not the best reviews but we thought we would stop by and see what they had to offer in terms of product, removal fees and installation prices. Their showroom was nice enough with decent samples although the whole space felt fairly dated (mid 1980's). A sales lady approached us and asked how she could help us. We explained that we were shopping around for a grey stained hardwood or engineered flooring and asked what they had that fit that description. She immediately corrected me and told me that I would not find a grey stained hardwood and that I should consider bamboo instead. I knew from research that this was false info since it certainly does exist. She showed me what they had in their showroom and excused herself to help another customer in an abrupt manner. We are a younger couple, and I felt we were being discriminated against since an older more and quot;poshand quot; couple walked in and she spent her effort answering their questions instead. After a while she came back to us and gave us a quote for removal, installation, and raw material costs per sqft. We had been to 2 other showrooms already and Nielsen Bros' prices where by far the worst. They charge 20% more in removal cost, and quoted us 50% more for a bamboo product compared to a solid Canadian maple product we found later with the correct stain. She seemed rushed and bothered. I would not walk back in there if you paid me. BAD EXPERIENCE, I would recommend using other vendors in the area instead. We ended up with Lumber Liquidators.

It all went very well, I recommend them, from working with me to the cost.

Ordered Mohawk hardwood flooring from Mike Stumpf. Product only. Specified that materials were to not to be returned material. The material that arrived was previously opened boxes. When the charge for the product showed up on my credit card, I called to get an invoice and an estimate of when the material would be delivered. I was assured that the invoice would arrive shortly and they would call me when the product was in to be picked up. The boxes were torn. The sales clerk who said he was just assisting there for the day tore two more of the boxes attempting to load them into my car. I stopped him after two boxes and loaded the rest myself. When I got home, I opened the boxes to inspect the material. The finsh was uneven. Many of the boards had sapwood running through the tongue/groove and some had tongues that were cut at an angle. Several of the longer boards had more than one direction of curves. The reason I know the boxes were returns was that there were no installation/warranty printouts in the boxes, which all manufacturers put in each box to ensure each customer is informed of the warranty.

Mike Neilsen from the Bellevue Store was very patient with us as we looked at dozens of carpet styles and colors. We already had a bid from a competitor. Mike asked if he could come and measure the house which went quickly. We decided to change colors, style and type of carpet and gave Mike the opportunity to re-bid. Neilsen Brothers was the better price, so we gave them the job. Mike Stumpf, the manager worked with the Mill in Georgia to make sure the carpet would arrive in 10 days and we lucked out and it came on time. The three installers were terrific. They came on time and finished the job early. They moved the big furniture in and out of each room. They worked independently and quickly and cleaned up after themselves. I would recommend them to anyone looking for new carpet and installation. A very professional job.

They had a good selection and reasonable prices. They also were able to recommend a contractor to us and they coordinated with him well even though their part of the work was not on the same contract. They were very flexible when doing the work, there were some delays and it was not a problem.

They delivered the flooring and installation materials to acclimate to our room several days before installation. On the scheduled day, the installers arrived on time and went right to work. They quickly and competently installed the Marmoleum and left a clean room. There were some mars on the walls afterward which we easily touched up. We were advised to stay off the floor a few days and allowed a few additional days before moving furniture and plants in. The floor is a real winner. It looks great, hides plant matter tracked in on shoes, cleans easily and is comfortable underfoot. The only problem we encountered was in obtaining a receipt from the store. Mike Neilson gave us complementary cleaning products for the floor after we stopped at the store for the receipt.

The whole experience, from the selection of the carpeting to the installation, was excellent. The guy really helped me with the selection. That guidance was superior.