Ned Stevens Gutter Cleaning - Washington

They offered an appealing price to hook you up and never delivered the service. It's been almost three weeks since I first scheduled the gutter cleaning and screen installation service. I called so many times, and they always come up with new excuses. At first, they said "weather issue", when the sky was clear and sun was shining. Then, they said "It's normal to wait for 7 to 10 days, so you are right on track", when there had already been 2 weeks past. Then, when I received the text saying that the worker is finally on his way (the 18th day), the worker canceled right after. The reason was that the worker did not have proper material. So, I called and the staff said I am scheduled for the next day. On the next day (the 19th day), the worker said there is no parking space available. But there is literally so much space to even park a tank in front of my house. And I never saw any truck drove by and check! They said the worker will come the next day. So, on the 20th day, still nothing happened. I called, and said my order is placed at their "TOP PRIORITY" and the job will be done the next day. At this point, I think I am just an idiot if I continue to wait.

I would not hire Ned Stevens again. After completing only half the job, the workers were about to depart. I asked them why they cleaned only the gutters on our house but not garage. They said they were instructed not to work on the garage gutters (definitely not what I discussed with the home office and paid for in advance). They departed. It took two calls before I could get the home office to send the crew to finish the job. In addition, the crew got mud all over our decks (which they easily could have washed down with their hose), left our gates open twice (letting our dog escape), and left bags with leaves (plastic, so compost folks wouldn't pick up). Frustrating.