They left 1 incomplete (heat recovery ventilator), 1 that was not to code (solar hot water), and 1 that was incomplete and incorrect (heat pump). We have had to hire a different HVAC company to come-in and clean-up after them. We have had additional costs of almost $4K. Two systems have since been corrected by the new company, and they are still working on the third. Mitchell Mechanical has been a nightmare. We now realize that they didn't have the expertise. At the time of final inspection by the Dept. of Planning and Development, we discovered that Mitchell never got the permit to do the work. At no point did they tell us that that was how they were going to be working, so we had to get the permit taken care of after the fact. As long as Mitchell was still on the job, we were without heat on multiple occasions during the winter and cold snaps of 20 degrees in Seattle AND we have small children. The owners were unprofessional, immature, arrogant, dishonest and just plain disrespectful. The technician who came out the most was very dishonest and incompetent. Beware of this company. Get a neutral third party to verify that the work has been done correctly/been completed if you do decide to work with them.
Description of Work: They "installed" three systems.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$30,000
Response from Mitchell Mechanical
The issue has been resolved for many months already, and we have done our part far beyond what they paid for. We will continue to service this client if and only if they have a haz mat team clear the house of all controlled substances. We do not agree to any further compensation as the client has already been compensated fully. Joshua Mitchell, president.
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Service Categories
Heating and Air Conditioning
FAQ
Mitchell Mechanical is currently rated 1 overall out of 5.
No, Mitchell Mechanical does not offer free project estimates.
No, Mitchell Mechanical does not offer eco-friendly accreditations.
No, Mitchell Mechanical does not offer a senior discount.
No, Mitchell Mechanical does not offer emergency services.
No, Mitchell Mechanical does not offer warranties.