Mark was very quick and knew exactly what he was doing. I will be using him again in the future.
Description of Work: Fixed our leaking washing machine and went above and beyond to look at our range and dishwasher and gave great advice.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Rostyslav C.
12/2012
5.0
appliance repair
+ -1 more
I called Mark to schedule a service call for a non-working stove in one of the apartments. The light on the stove would turn on but the elements would not heat up. I fully expected Mark to come by and charge for a service call just as any repair place would. Within 30 seconds of hearing the description of the problem Mark was able to guide me through troubleshooting and eventually fixing the cause. He charged me nothing for his help. Amazing that in the world of profiteering we live in there are people like this who are truly professional and do not take advantage of each situation for personal gain. I will be sure to recommend Mark's services to anyone I know.
Description of Work: Troubleshooting problem with heating elements of a Hotpoint 20-inch electric stove.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tracey E.
12/2012
5.0
small appliance repair
+ -1 more
Fast, professional, and reasonable.
Description of Work: My dishwasher conked out and I was having trouble getting the people who were obligated to fix it under warranty to come out. Mark came out, showed up on time, did the work right on budget, and told me what I needed to tell the warranty people to get it fixed. Professional and reasonable- will call him first the next time I need something repaired. Highly recommended.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Dana D.
11/2012
5.0
appliance repair
+ -1 more
I called Mark, because my refrigerator had stopped working. He not only answered the phone, but was able to come within 30 minutes. He correctly diagnosed the and quot;likelyand quot; problem based on a few questions, and had the part ready when he arrived at my doorstep. Personable, professional, and if I have issues with other appliances I will definitely call him again.
Description of Work: My compression relay was not working, so Mark replaced it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Angella H.
11/2012
5.0
appliance repair
+ -1 more
Mark was quick, courteous and the price seemed very reasonable considering the amount of time spent on the job. The only downside was that he was completely booked out for a week.
Description of Work: My full-sized wine fridge needed to have it's freon replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$148
Marianne M.
10/2012
5.0
appliance repair
+ -1 more
Mark did a great job. At first he was too busy to actually visit, so he gave me different things to do with the refrigerator to try to fix/diagnose the problem.
Description of Work: Repaired refrigerator that was freezing contents. In addition, ordered various new drawers and parts and installed them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
KATHERINE S.
10/2012
5.0
appliance repair
+ -1 more
Mark answered the phone himself, and spent considerable time getting history and asking me to try various things to try to narrow down the problem with my 10 year old Bosch dishwasher. Didn't end up scheduling service call, but found Mark to be very helpful and professional. Would definitely call in the future.
Description of Work: Mark answered the phone himself, and spent considerable time getting history and asking me to try various things to try to narrow down the problem with my 10 year old Bosch dishwasher. Didn't end up scheduling service call, but found Mark to be very helpful and professional. Would definitely call in the future.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Luciano M.
10/2012
5.0
appliance repair
+ -1 more
Mark Wiseman asked a few question to assess the repair before coming. He nailed the problem and came equipped with the right parts. Efficient, clean, reliable and punctual.
Description of Work: Dishwasher door mechanism repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Gail H.
09/2012
5.0
appliance repair
+ -1 more
Mr. Wiseman returned my call and asked me questions about my fridge. I expained how the refridgerator portion stopped working but the freezer was fine. He diagnosed the issue over the phone and gave me an option to try that would save my some money on the repair. I did what he said it my fridge did exactly what he said it would do. He came out and replaced the part that was defective. He left the old part with me just in case he was incorrect and told me that if he was wrong and the problem wasn't fixed he would credit the cost of the part to any new repair that needed to be done. He was right with his diagnosis and my fridge is fine.
Description of Work: Repaired french door refridgerator that stopped working, freezer was overworking.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Jerri H.
08/2012
5.0
appliance repair
+ -1 more
Part was inexpensive but had to be special ordered which took 3 weeks. Mark arrived with the correct part and fixed in less than 30 minutes. He was personable, professional and displayed a depth of experience. Will call again.
Description of Work: On/off switch in Bosch dishwasher broke and required replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
Carol B.
07/2012
5.0
appliance repair
+ -1 more
fast service and was careful not to mar floors or walls
Description of Work: Repaired washer by replacing switch on door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$154
SALLY M.
07/2012
5.0
appliance repair
+ -1 more
He was very good, he was very polite, he explained what he was doing and he was efficient.
Description of Work: I used Mark Wiseman Appliance Service to have an appliance repaired about a month ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Cynthia R.
05/2012
5.0
appliance repair, small appliance repair
+ 0 more
He is wonderful. I recommend him to other people. His prices are very reasonable and competitive. He shows up as soon as he can. He's very efficient. He's quick. He says whether it's worth putting in money for fixing the appliances. I trust him. He give us advise at no charge. He educates me. I will continue to use him in the future.
Description of Work: I use him for appliance repair and maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marc G.
05/2012
5.0
appliance repair
+ -1 more
I called Mark to see if he could repair our dishwasher. He walked me through several troubleshooting steps over the phone. He was able to determine that I needed a new dishwasher which I ended up purchasing from his brother. He also did troubleshooting for my fridge over the phone and his steps worked. He could have come out to charge me but his help over the phone was very professional.
Description of Work: I have contacted Mark Wiseman for help with my appliances.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Quan F.
04/2012
5.0
appliance repair
+ -1 more
Mark was very responsive and came on time. He fixed the refrigerator professionally and quickly. His price was reasonable and acceptable. I would recommend him to my friend.
Description of Work: Mark was very experienced. He checked refrigerator thoroughly and narrowed down the issues quickly. While he repaired the refrigerator, he told me how the refrigerator worked and why it was broken and what I should do in the future. He also cleaned up working area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$265
Sharon B.
03/2012
5.0
appliance repair
+ -1 more
I had a great experience. I am satisfied with the services provided.
Description of Work: I had large appliance repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
jacquelyn V.
03/2012
5.0
appliance repair
+ -1 more
You have to leave a voice mail to get response which is rather complicated...no live receptionist=the way of the world , I guess. However once made they were able to come quickly and on time. He found the problem and fixed with gear available in his truck; no waiting there. He tired to balance the legs but one was broken so did the best he could. He also fixed the temperature setting to make them correct. He worked quickly and pleasantly..not gruff like previous visit. He allowed me to clean around the machine before pushing back into place which I appreciated.
Description of Work: Fixed 15-20 year old GE washer which stopped working midcycle (the drive complex).
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$173
CHRISTINE C.
02/2012
5.0
appliance repair
+ -1 more
My refrigerator stopped working on a Saturday and I began going down the list of appliance repair people, hoping I could get someone to come out that day and fix it. Mark was my fifth or sixth phone call. He politely explained he doesn't work as far south as my neighborhood, then started asking me questions about the problem. He was able to diagnose over the phone that there was a problem with the power source. He gave me instructions to figure out if the problem was with the outlet, cord, etc. Thanks to him, I was able to determine the outlet had failed. Now I have the refrigerator running with an extension cord and I'll be looking for an electrician on Monday to deal with the outlet. Mark's knowledge and courtesy saved my frozen foods and an unnecessary service call from some other appliance service.
Description of Work: Mark diagnosed my refrigerator's problems over the phone and gave me a simple fix to get it running again.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Anthony B.
12/2011
5.0
appliance repair
+ -1 more
He offered great service and advice. I would highly recommend him.
Description of Work: He repaired a dishwasher for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MK R.
11/2011
5.0
appliance repair
+ -1 more
My Bosch dishwasher was not working right - not cleaning the dishes, making odd noises. I called Mark, and he made several suggestions over the phone as to what might be causing the problem, and what I could do myself to try to fix it, so as to avoid paying for a visit. When none of those solutions worked, Mark came to the house to check the machine. Sadly, he had to pronounce it dead (main wash motor, it would cost as much to fix as buying a new machine). He only charged me for the time, and even had a few suggestions about how to go about replacing my horrible stove when it's finally time to do that.
Description of Work: Diagnose problems with my Bosch dishwasher, over the phone and then with a home visit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$57
Margaret C.
11/2011
5.0
appliance repair
+ -1 more
Very efficient. Will not hesitate to call Mark again if any of my other appliances need repair!
Description of Work: My Gas dryer was not heating. Mark was able to trouble shoot the problem very quick and replaced the igniter and offer some valuable advice regarding dryer venting and washing machine drain. Thank you Mark.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$136
elizabeth T.
11/2011
5.0
appliance repair, small appliance repair
+ 0 more
Mark Wiseman is the best. (see description above)
Description of Work: We got up yesterday morning with a terrible smell coming from our frig. It was no longer keeping things cold. In fact, it was hot in there! On extremely short notice, he repaired our frig, gave us several options and did an excellent job. Our frig was back in action by the afternoon. Mark Wiseman ROCKS!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$316.45
jacquelyn V.
10/2011
3.0
appliance repair
+ -1 more
He did a good job fixing the switch. It works fine now The labor is $127/hour! Wow I wish I could ask such a wage for my time! That is capitalism for ya! Teachers nurses retirees etc just have to dottle along on our meesely incomes and pray that things don't break.
Description of Work: Burner went out on stove Called this company.; got voice mail only but he called back with in hours. He had appointments available quickly / seemed very flexible here. He could only give me a window of time, though, as most companies do. The first trip to me home we didn't connect He says he rang the bell and knocked but - I didn't hear him. I felt terrible about this. So we rescheduled. He was punctual on the second trip though not very friendly. He is not a talker at all! He had to rewire the switch for the burner and spent about 1hr doing this. There was grease under the switch area (the covering control panel leaks apparently) It was filthy and I wanted to gently clean it. He adamently would not let me do this fearing that the other switches would break. I found this hard to believe and I was going to be very careful in my approach but he would have none of it nor would he clean it himself! ...so we left it / locked the whole mess under the control plate covering. He had no solutions as to how to keep future liquid out of this area.which is what caused the switch problem in the first place! It was like this was not his affair - prevention of future problems. He only wanted to fix the switch and be gone... where for me, that outcome was less than ideal. He was trying to save me more trouble and expense, I guess. I just happen to be a person who does not like greasy, old food near my cooking surfaces. (The same went for the dishwasher door that I asked how to clean the streaks off the inside panel. Here again he said "just leave it" He did mention I could buy a new panel but he refused to give me a price. Perhaps I am more of a clean freak than he is used to? It was a bit frustrating though.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$205
DD P.
09/2011
5.0
appliance repair
+ -1 more
Very smooth. Would not hesitate to call Mark again.
Description of Work: I called Mark twice and both times he answered within a few rings and is a very pleasant man. I needed a 10 year old GE dishwasher repaired. After setting up an appointment I gave it a second thought and called Mark back to get his opinion about just replacing the unit with a new one. He thought that this was a good idea but suggested that I try a few things first. He really took his time to educate me on what to look for. The machine works fine and I didn't spend a dime! Mark has really earned my trust and is very knowledgeable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tim I.
08/2011
5.0
appliance repair
+ -1 more
Mark's was friendly and professional; giving great service and advice. Being a GE specialist, his assessment of my GE refrigerator 's issues was quick to the point. His demeanor made me feel confident the job would be done right the first time. I Highly recommend his professional services for your appliance needs.
Description of Work: Performed a thorough diagnostic, and changed out ASM control board (per GE) and condenser relay.
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Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
Mark Wiseman Appliance Service is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: 8:00 AM - 4:00 PM
Mark Wiseman Appliance Service accepts the following forms of payment: Check
No, Mark Wiseman Appliance Service does not offer free project estimates.
No, Mark Wiseman Appliance Service does not offer eco-friendly accreditations.
No, Mark Wiseman Appliance Service does not offer a senior discount.
No, Mark Wiseman Appliance Service does not offer emergency services.
No, Mark Wiseman Appliance Service does not offer warranties.
Mark Wiseman Appliance Service offers the following services: Domestic Appliances Repair - Washers, Dryers, Refrigerators, Ranges & Dishwashers.