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39 years of trusted experience
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Reviews
4.427 Reviews
Showing 1-25 of 27 reviews
Lynn H.
12/2019
hardwood floor
+ -1 moreWe recently hired Lane Hardwood Floors. They refinished existing floors, and installed new Hickory floors. In the end, both the old & new floors look wonderful. The process, however was difficult. There were problems with the newly installed floors, including damaged boards and the using the wrong filler color. When we approached Lane about these problems, they were hesitant to acknowledge the mistakes, eventually did, and worked out a plan to repair the problems, but at additional cost to us. We felt over a barrel, as hiring another company to fix the problems would have been unreasonable, so agreed. It seems unreasonable that we had to pay extra for Lane’s mistakes. It turned out the errors were able to be fixed, but three weeks later, so we were without part of our home for over 6 weeks, and had to leave entirely twice for several days during refinishing. In addition, there were miscommunications on timing & costs. Clean-up was also inadequate. Our perspective on Lane is that they have the ability to do quality work, but are pushing a tight schedule, and communication is lacking. The problems we encountered with our hardwood installation could have been avoided if the initial work was not rushed, and the resolution of the problems could have been handled better. If you choose to work with Lane, you should be prepared to be attentive and available during the process, and to actively communicate throughout.
Description of Work: Hardwood floor installation & refinishing
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Yes, I recommend this pro
Tamara D.
02/2017
flooring contractor, hardwood floor
+ 0 moreWhile the floors looked GREAT upon completion, within 6 months, only the boards that Lane Hardwoods replaced separated and bowed showing the subfloor in the gaps. I contacted Lane Hardwoods and they came out and filled the gaps, which didn't look perfect and didn't solve the bowing, but was acceptable. The following winter the filling popped out and Lane advised me that it was due to the cold and so-called "movement in my floors" that was not their responsibility, they would fill it again as a courtesy but after that, not their problem. After many back and forths, it became clear that Lane Hardwoods was NOT going to honor it's guarantee of satisfaction, that instead their approach is to blame my floors/house for what looks like shoddy workmanship (nevermind that the ONLY area that looks bad is the area where Lane replaced the wood). So here I am, many, many thousands of dollars spent and a floor with one section, redone by Lane, that looks really crappy. Their ultimate position is... too bad for you. Hardly a guarantee of satisfaction. Condescending, too, in that it's obvious something is wrong with just the place they redid, not the entire house or floor. I will not use them again nor will I recommend them. They might do engineered floors just fine, but based on how they handled this botched genuine hardwood job, I can't in good faith recommend them for anything. If something goes wrong with their work, you're on your own.
Description of Work: Leak behind refrigerator, hardwood floors had to be resanded and finished and some of the boards near the refrigerator replaced.
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Kathleen P.
10/2015
hardwood floor
+ -1 moreunknown
Description of Work: "The pitch was great but once the job started it went downhill. They were to extend my project 3-4 days later than intended and I only found out because the guy doing the work told me (no one asked or called to discuss - I had hotels booked and have a kid and it's mid summer...). They only had one color in the van so I was forced to go with that vs mixing colors which I was told would be done - I wanted to see what adding black would look like but was told on site it wasn't in the truck and since time was an issue I wasn't given the option to have it brought in. There is a section which dipped - I brought it up but was told sanding would 'fix' it. It did, I now have a gap between my floor and the base board at the one end of the doorway... I have 2 areas in the kitchen which look like blotches from uneven stain and one area leading to another in the kitchen where the stain is much darker and lighter. The rest seems ok and I wanted the wood to do it's own thing in way of staining (not perfectly uniform but only so far as the wood allow, not because it was license to not do the best job possible). This area is substantial and unlike any other area in the house. Everyone notices it - I ignore it. There are noticeable waves in the wood down the hallway - maybe that's normal? | |All of this aside I am only writing this because I was up charged twice without so much as a call. Once because they messed up their quote - I would have understood if they had only called...obviously I was expected to pay for their mistake and did. The second with the final bill where they stuck 2 more hours in the quote so now I'm at 4 hours for protection vs the quoted 2. They took some doors down, covered some vents, covered one door size opening at the base of my stairs and some base cabinets - it's not a large kitchen. I can't imagine this is excessive nor that it wasn't already planned for in the quote. They arrived at 8am, 'protected', installed missing floor in the dining room and 3 door ways and were sanding by noon...they were kind enough to 'split the difference. I don't appreciate a business who either can't quote or simply won't honor their quotes. If the billing thing never happened I wouldn't have spent the time to type this. I was very excited to work with them after the quote was done but really disappointed once it happened. I know it was a busy summer for all renovation companies and I feel I paid for it with this portion of my project. "
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Yes, I recommend this pro
Christopher P.
01/2015
flooring contractor, hardwood floor
+ 0 moreThe project start to finsih went fantastic. We couldn't be happier with the work that was done. This project started with a great experience during the estimate that Jeff, the owner provided. Jeff was very through and very upfront about the areas of the project where there could be overages (you can't see whats under your floors until they are torn out). The estimate was very detailed breaking out his estimates for each item of work during the project (material, demo, refinishing, etc). I really appreciated the level of transparency in the estimate. It's not always something you're provided with. From there on out everything went very smoothly. The materials were delivered exactly on time and Tim and the rest of the crew were on time and onsite all day from day one. I'll state upfront that the job went over budget, but we have an old house that required extensive demo and Jeff made it very clear from the start that this could very well happen. Tim and the rest of the crew worked extremely hard and did did an amazing job. Tim was our lead installer and was excellent. The work was top notch and Tim was great in helping provide us with advice that ensured that we had best possible floors. Tim was able to save the original floors in our bedroom which resulted in some cost savings along with beautiful floors. We've now had the floors for about a month and we love them. We had a Christmas party and received numerous comments on the floors.
Description of Work: Removed multiple layers of linoleum, tile, carpet and original hardwood down to the subfloor and laid new oak flooring. In the areas where the hardwood was salvagable, they refinished the floors. They also replaced areas of trim.
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Yes, I recommend this pro
$15,000
Richard G.
10/2014
flooring contractor, hardwood floor
+ 0 moreReasonable bid, showed up on time, Did a great job we would and will certainly hire them again
Description of Work: Refinished the floors last year in our current house and add a wood floor to our last house and refinish the hardwood floors.
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Yes, I recommend this pro
$5,000
Hanh T.
03/2014
hardwood floor
+ -1 moreJeff was very professional and were prompt, cheerful & courteous. He was very honest about the hardwood floor in the kitchen and save us money. He even took care of our cats while he was there. They also matched the price. I'm very happy with the work they did.
Description of Work: Refinished the hardwood floor in the living room, dining room, hallway and 2 bedrooms and removed the vinyl floor in the kitchen to see if the hardwood floor underneath can be saved .
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Yes, I recommend this pro
$2,100
pamela M.
11/2013
hardwood floor
+ -1 morethey, and we, were worried that stain spots could not be removed, and show thru new finish without using a really dark stain ,but with the spice brown stain we chose, the floors turned out beautiful and you would have to stare at it to see the spot stains. all went well.
Description of Work: restored and stained with swedish finish, old spotted redoak floors. also cut and framed 3ft/4ft entrance to have slate installed at a later time.
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Yes, I recommend this pro
$2,500
Linda M.
08/2013
flooring contractor, hardwood floor
+ 0 moreI highly recommend them. They are reasonably priced. They do what they say they are going to do. They do a good job. They have quality workers and good to deal with. I have used them for my office. They charge $10000 for 1200 square feet of laminate flooring and $3500 for hardwood floors in my master bedroom. Both products were high quality. The price was higher than some other places, but I paid for the quality.
Description of Work: Lane Hardwood Floors installed hardwood floors in my master bedroom and laminated floors in my office. Jeff Lane is the owner.
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Yes, I recommend this pro
$3,500
Hal L.
07/2013
hardwood floor
+ -1 moreProfessional job. Renewed floor looks great. Put plastic around areas that could be affected by sanding. Owner Jeff Lane helped with coloring choice and stopped by as project progressed to check. Would use again.
Description of Work: Replaced damaged boards in kitchen hardwood floor, Sanded, filled cracks, applied 3 coats water-based finish. 154 square feet.
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Yes, I recommend this pro
$1,013
MEREDITH K.
05/2013
hardwood floor
+ -1 moreI was happy with the work and will hire Lane again to do the second phase of work. Their estimate was comparable to another flooring company, but i had a referral from a friend for Jeff's company. They did a great job on the patching & the replacement flooring. There was a lot of labor involved with preparing the floors for refinishing: leveling an areas with an old fireplace hearth, installing some subflooring & new flooring, patching an areas with pet stains and setting all of the nails of the existing top-nailed oak. The job took about 4 days total. The jobsite was kept tidy. Everyone I had contact with was great to work with.
Description of Work: Patching, repair, some replacing & refinishing existing top-nailed 5/16" oak flooring. Included self leveling & subfloor prep where there was an existing fireplace hearth. 2 coats of oil-based Swedish finish.
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Yes, I recommend this pro
$2,050
Thomas N.
01/2013
hardwood floor
+ -1 moreWe got bids and chose Lane because we liked how they itemized the work as we requested in the estimate. We had 4 good bids from companies that impressed us. Once we hired Lane, they came and did a demo on our floors prior to the work to show us how the stain would look on our red oak floors. We chose a lo-tox waterbased stain which cost extra, but we are living in the house and need to keep toxins low. They tore out the flooring in the entryway and reused some of the old oak in damaged sections. We planned to tile the entry ourselves. They also tore out linoleum in hall and refinished wood underneath and disposed of materials. We used a neutral stain on the wood to bring it closer to the original color. That also enhanced the grain. The floors are much lighter in color, but not as bleached looking as you can get with waterbased vs. Swedish oil-based. The floors look great.
Description of Work: Lane Hardwoods refinished our old oak floors which included sanding them, replacing a few damaged boards, filling nail holes with putty (since they are nailed down), staining and sealing. They also tore out old sheet linoleum in one section and refinished the wood underneath; plus removed flooring in the entryway so we could tile it later.
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Yes, I recommend this pro
$3,830
Bridget C.
12/2012
hardwood floor
+ -1 moreIt went very smoothly with the bid being performed quickly and the installers arriving on time and finishing earlier than estimated. The particular product had deformities and Lane was able to find a substitute product that looked better while they gave me the same price as the original product. Prior to this installation I had another vender/supplier install bamboo flooring in the living room, kitchen and back hall way. This was done about 5 years before. Lane was able to order the same product for the original vender (they no longer ran a retail shop, just wholesale). As stated above the product was flawed and while the vender took the product back they did not have a substitute. Lane was able to find a similar product that actually looked better. Even though they had to obtain a different product they were still able to finish the job on time and well done.
Description of Work: Purchased and installed bamboo flooring in the two bedrooms of the house. They also removed the old carpeting.
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Yes, I recommend this pro
$3,000
Joe T.
05/2012
hardwood floor
+ -1 moreI liked the outcome. They're pleasant to work with, and they are punctual. They were here when they said they would be. They got the job done a little bit early. It looks fantastic.
Description of Work: They installed hardwood floors.
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Yes, I recommend this pro
$4,000
Cynthia R.
10/2011
flooring contractor, hardwood floor
+ 0 moreI was really pleased with the outcome. The first floor I ordered was not shipped in my timeframe, but Brad worked to get me a comparable product from another mfgr -- at only a tiny additional cost. The second floor was not delivered when promised, but eventually showed up -- none of this was Lane's fault, but just one of the glitches you learn to work around when doing any remodeling project. There were a couple of other bumps in the road -- none of them caused by Lane, but they were proactive in problem solving and made sure I got the floor and baseboards I wanted. They did a great job and the floors are beautiful.
Description of Work: Installed engineered hardwood floors and matching baseboard throughout my condo -- almost 900 sq. ft. of flooring -- they took out all the old floors.
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Yes, I recommend this pro
$10,000
Marybeth S.
03/2011
flooring contractor, hardwood floor
+ 0 moreThey did a FANTASTIC job. Ron who worked on our job was great. He was prompt, professional, and gave us great suggestions. We have a baby and he was really good at letting us know when he would be making a lot of noise, when there would be a strong smell, etc. so that we could plan our day to be out of the house during those times. And the floors look great. I wish everyone we hired to do work in our home was as professional as he was. We will absolutely hire this company again when we need work done on our hardwoods.
Description of Work: Lane Hardwoods refinished fir hardwood that is one of our bedrooms. They had been under carpet for years and were in pretty bad shape. They also installed some new flooring in a problem spot and made repairs.
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Yes, I recommend this pro
$1,300
Brandon S.
12/2010
flooring contractor, hardwood floor
+ 0 moreJeff Lane did the first visit and was very knowledgeable. Provided a written estimate in a very timely manner. Scheduling the start date was flexible and easy and they were on time as scheduled. Work progressed quickly with very knowledgeable workers. In less than 3 days they installed over 500 sq ft of flooring (including stairs), refinished it (grinding and sanding) and applied the finish coats with amazing results. I didn't think the floors could even be salvaged in some areas, but Jeff's knowledge and experience proved to be invaluable. I would highly recommend using these guys to anyone.
Description of Work: Lane Hardwood installed Oak flooring that was removed from a different portion of the house. Upon installation, they refinished the flooring and sealed with Swedish finish. AMAZING results.
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Yes, I recommend this pro
$4,000
Tatjana S.
11/2010
hardwood floor
+ -1 moreThe quote ranged from $14-17,000 because there were variations in what I wanted to do. He came on time and I got the quote on time. They seemed reputable and I got a good feeling from the guy. I haven't decided if I want to do the job. It was a positive interaction. They would be definitely high on my list if I decide to do the work.
Description of Work: I got a quote from Lane Hardwood Floors for hardwood flooring.
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Yes, I recommend this pro
$14,000
ANNA S.
07/2010
hardwood floor
+ -1 moreMy daughter and her husband purchased a house (a fixer) in the fall of 2007 and intended to have the floors refinished before they moved in. They also planned to gut and remodel the kitchen, which included cutting a big hole in the wall and replacing the linoleum flooring with hardwood to match the adjacent room. They had purchased the reclaimed oak for the kitchen from a building salvage company and had intended to install it themselves, but Lane's estimate for the work was too good to pass up, especially since they have full time jobs and were trying to do this work on the weekends. Lane did a great job installing it and even finshed out one edge where there's a step with a bullnose piece - something they hadn't considered. Before they decided on a finish, they visited Lane's showroom to see some examples and to talk with the owner. They are very happy with their floor and would use Lane again.
Description of Work: Lane installed new (reclaimed) oak hardwood flooring in my daughter's kitchen to match the adjacent room, and also sanded and refinished the oak hardwood flooring in the rest of the house (living room, hall, bedroom, two closets). Water-based finish. Total about 550 SF.
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Yes, I recommend this pro
$3,000
Mark T.
04/2010
flooring contractor, hardwood floor
+ 0 moreI needed this job done quickly due to an impending appraisal. Land Hardwoods was able to schedule the job within a couple of days of my deciding to go with them. I requested Nathan to be the finisher based on Angie's List entries I had read. They accomodated my request without any complaint. Nathan was very professional, friendly and patient with me as I eyeballed the job and requested he rework a couple of areas. Job was very good overall, although there are some areas under the cabinets where the stain was darker than the in the "field" area. Not too bad though, simply looks like a shadow in most light. I'm quite satisfied with the overall job and very satisfied with their customer service.
Description of Work: Sanding, staining, resurface existing parquet flooring. Adding additional parquet flooring to exisiting flooring and sanding staining and resurfacing the new parquet.
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Yes, I recommend this pro
$3,750
Kate R.
01/2008
flooring contractor, hardwood floor
+ 0 morePretty well. The workers seemed to know what they were doing, and they all showed up when they were supposed to and cleaned up after they were done. Most of the floors look great, except for several spots in the rooms with newly installed floors. We provided the materials and unfortunately, they choose to use many short pieces instead of using the long (14') pieces that ended up being left over. Means more seams than necessary. Also, they used pieces where there were holes drilled, and where the tongue/groove was missing. Luckily, most of this is covered up. One spot had to be reworked and Lane sent a man out to repair it.
Description of Work: Sanded original fir floors in our 1911 house, installed recycled fir floors in two new rooms, and then applied 3 coasts of Swedish finish to the whole house.
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Yes, I recommend this pro
$9,500
Christy A.
10/2007
flooring contractor, hardwood floor
+ 0 moreThey showed up on time every day, and did all the work promised within the planned time frame. They answered all our (many) questions cheerfully and followed our requests for special handling in some areas. They did such a good job on the matching that you absolutely cannot tell where old wood meets new. The final bill matched the estimate exactly. One concern we had was the first day the crew came, they did not seem to be aware of the scope of work. For example, they were surprised we were getting water-based finish. It was a concern because that takes an extra day. It worked out fine, but it had us worried that they seemed unaware of what had been promised.
Description of Work: Description of Work: Lane refinished hardwood floors on our entire main level - 3 bedrooms, living room, dining room and hall. They also replaced our kitchen floor with hardwood to match. They covered the kitchen cabinets and some others with plastic, removed all the doors and replaced them and repaired a few damaged areas. We removed and replaced the baseboards ourselves to save money. They used water-based finish at our request. They cleaned up after the job was finished.
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Yes, I recommend this pro
$5,700
Eric O.
10/2007
flooring contractor, hardwood floor
+ 0 moreGreat initial response and a prompt visit from Jeff for the estimate. We had an early hitch when the brand of bamboo flooring we chose, EcoTimber, had discontinued the unfinished product we wanted. Brad found another supplier for the unfinished, solid wood flooring. We were initially scheduled to have the flooring installed during the first two weeks of September but they were able to fit us into their schedule about three weeks early. This allowed us to move into our house earlier than we had planned. The only problem that we encountered was that the finishing crew put down a coat of oil base finish and not the water base we had asked for. After determining that the only real remedy would be to sand the floor to remove the finish and start over, we decided to have them put two coats of water base over the oil base. Brad was very apologetic over the mix up as was his job site manager. They did waive the additional cost for the water base finish, which saved us about $800.
Description of Work: Supply, install, sand and apply three coats water base Swedish finish to approximately 1,100 of new bamboo flooring. Remove and reinstall existing wood base molding.
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Yes, I recommend this pro
$12,840
Norm C.
06/2007
hardwood floor
+ -1 moreThe installers left some noticeable gaps between board ends and sometimes chose boards with voids, cracks, knots or flaws even though there was a significant surplus of material to choose from. When I asked them to be more careful, I was told that "the finishers perform magic with filler and finish. It'll look like a sheet of glass". I was out of town when the floor was sanded and finished. Over the telephone, I agreed to pay for a third coat of finish because "the bid was based on only two coats". When I returned, I found that some gaps had not been filled, bits of construction debris had been finished over and two areas of floor had voids in the finish. At my request, our general contractor asked the owner to inspect the job and Jeff Lane came out promptly. He went over the job thoroughly and agreed it needed more work. He sent Nathan, his 'best finisher', to repair and complete the job. The finish is now excellent.
Description of Work: Installed white oak hardwood flooring with Swedish finish in a remodeled kitchen, family room and office area.
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Yes, I recommend this pro
$5,700
MEREDITH H.
09/2006
epoxy flooring
+ -1 moreAll was fine on the sales end. BAD on the installation. The floor bubbled even more. In addition to not understanding the click together system, the guys smoked around our house, bringing cigarette scent in. With education from the rep, I found out how the floor was to be correctly installed and called Lane in to do a proper fix. Instead of offering to do the job right, I was told that I must have a moisture problem and they wouldn't test or redo (odd since Environmental Home Center recommended them to do a test if one was needed). Lane's guys came and ripped the floor out, leaving residue from the epoxy and damaged cork on the floor which we had to have removed by another company at our cost. We have since had cork installed correctly by another company at a savings of more than $2,000 from Lane's estimate, including correct barrier and underlayment. It looks good and lays correctly- no moisture problem. It took Lane nearly six weeks to refund our initial $2,700 deposit.
Description of Work: Sad report. Hired Lane to install cork floor in basement. Due to a prior good experience with refinishing our kitchen floor I did not get competing bids for this job. Lane had my full trust. Though given an estimate for "glue down cork planks", I chose and was sold a click-together floating floor system with the understanding that the square foot price was the same. We had to hire a secondary subcontractor to rip out carpet (far cheaper than Lane would do it) and have said company pour a leveling compound. Lane's guys came the following week to install the cork. The two men seemed confused by the system and commented that they had not installed this kind of floor before. They epoxied the first row, laid the rest of the floor, then topped it with a water-based sealant. I am unsure if they used any visquene moisture barrier. When the floor bubbled up, a quick repair was made by injecting more epoxy. Contact with the product rep let me know this was a botched job, no warranty.
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$4,875
JOSH R.
10/2005
hardwood floor
+ -1 moreLANE HARDWOOD WAS ONE OF THE FEW FLOOR REFINISHERS WHO WOULD EVEN GIVE US A BID ON A SINGLE ROOM. THE OLD FIR FLOORS IN A BACK BEDROOM WERE SANDED DOWN AND REFINISHED TO LIKE NEW CONDITION. THE ENTIRE JOB TOOK ONLY 3-DAYS. ONE FULL DAY FOR THE SANDING AND THE FIRST COAT OF STAIN AND 2 QUICK FOLLOW-UPS FOR THE SEALER. THE FLOOR LOOKS GREAT AND THE CREW WERE FUN TO WORK WITH. HIGHLY RECOMMENDED.
Description of Work: REFINISHED FIR FLOORS.
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Yes, I recommend this pro
$700
Response from Lane Hardwood Floors
- 1(current)
- 2
Contact information
14700 Aurora Ave N, Seattle, WA 98133
www.lanehardwoodfloors.comService hours
Sunday:
ClosedMonday:
7:00 AM - 4:00 PMTuesday:
7:00 AM - 4:00 PMWednesday:
7:00 AM - 4:00 PMThursday:
7:00 AM - 4:00 PMFriday:
7:00 AM - 4:00 PMSaturday:
ClosedLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Epoxy Flooring
FAQ
Lane Hardwood Floors is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
Saturday: Closed
Lane Hardwood Floors accepts the following forms of payment: Check
Yes, Lane Hardwood Floors offers free project estimates.
Yes, Lane Hardwood Floors offers eco-friendly accreditations.
No, Lane Hardwood Floors does not offer a senior discount.
Yes, Lane Hardwood Floors offers emergency services.
No, Lane Hardwood Floors does not offer warranties.
Lane Hardwood Floors offers the following services: Supply and Installation and Re-Finishing of all types of wood floorings. Installation of stairwells, Non-Toxic water-base finishes and environmentally Green products. We have a large selection of products in our office and showroom.
Carpet, Vinyl, Tile, Etc.
Contact information
14700 Aurora Ave N, Seattle, WA 98133
www.lanehardwoodfloors.comService hours
Sunday:
ClosedMonday:
7:00 AM - 4:00 PMTuesday:
7:00 AM - 4:00 PMWednesday:
7:00 AM - 4:00 PMThursday:
7:00 AM - 4:00 PMFriday:
7:00 AM - 4:00 PMSaturday:
Closed