Jet City Blinds

We found Jet City Blinds through Costco and we were very pleased with the service and pricing.

Absolutely phenomenal! Exceeded my greatest expectations! Second time I have used Jet City. Will use them on next home as well.

Very responsive and competitive. Definitely recommend and would use again.

The service was amazing from the beginning to the end. The blinds are so pretty. Jet City Blinds is very professional. I have had them help me with 2 houses .

Purchase of our cordless shades fro Jet City Blinds was an excellent experience from start to finish. They were professional from the sales person who measured and took our order to the installer who efficiently removed our old shades and installed our new ones. We have only had the product a few days , but it works well and appears well designed.

Helpful selection ideas made decision easier. Installer identified problem with how a particular roller shade was measured/made for and ordered replacement immediately as he felt it was important to the overall look. After installation (about 3 months later) a question arose about how one side of roller shade operated on patio slider. Sent pic to Jet City and they immediately ordered replacement for it....no questions! Quality is great, service was just fine. We would use them again.

Rich at Jet City Blinds did an exceptional job! I admittedly am not the easiest customer to deal with. I expect a lot from the vendors I work with. Rich listened to what i was asking for and delivered Well done Rich and Jet City Blinds!. Would absolutely recommend them to friends and family.

Jet City Blinds is a very professional company. They have very knowledgeable people in every department of the company. The sales people know the diverse product range and what would work best for each application. The installers were fast and clean all while doing an excellent job. Every part of this project was on time and no complaints from me. I would highly recommend Jet City Blinds to everyone and anyone doing this type of project.

I just have to take a moment to really give credit where credit is due. Jet City Blinds really exceeded my expectations. Working with Pamela was so enjoyable, knowledgeable, and professional. She really listened to what I needed and helped me step outside the box a little bit to achieve a new look in my living room that's to die for. I couldn't be any happier. Thank you Jet City!

The blinds all look great and are high quality.

We ordered shutters and blinds on about August 15th was told the lead time would be 4 to 5 weeks. Was also told that someone would be calling to take more exact measurements before making the shutters. After a couple of weeks, I e-mailed the sales person (Cathy) and I got an immediate call to set up a measurement appointment. I think started getting the paperwork processed from Cathy so I am sure that she had dropped the ball and didn't do anything with my order around back around the 15th of August. As the beginning of October came around, I checked in with Cathy again about the status of the shutters and blinds. She responded and said she would check and get back to me. It took a couple of more e-mails on my part over the next few weeks to finally get an answer from Cathy. I was finally told the order would be ready November 11th, which is about 11 weeks from my initial placement of the order. I cannot comment on the quality yet, but the service thus far has been unacceptable to me.

It was a fine product. I wasn't really pleased with the installation. They could have returned my call when I had some questions about the installation. I wouldn't use them again.

We met with Brian, we had simple needs--just horizontal wood blinds for 4 bedroom windows. Brian knew exactly what to show us and helped me to choose the best color for one room. He was in and out of our house in about 30-45 minutes. Even arrived a little early! The only bump was getting them installed, it seems like they have a limited number of installers. If you do not have a flexible schedule, you may be waiting a while. We got lucky and the installer was able to make it to us after someone else cancelled, so we actually didn't wait more than a week or so once the blinds were in. I found Jet City through Costco and would definitely use them again. The product is quite nice and rooms do look a bit more pulled together. We chose the cordless option due to small children and could not be happier.

I signed the contract with Jet City Blinds (Kathleen Bohlken was the sales agent) in the 3rd week of July. My contract said the estimated delivery time is 4-6 weeks. I checked back with them Sep 21st and have been check about once a week since then i.e. for the last one month. I have been told multiple times by Kathleen that 'they' will call you today for installation. Its been almost 3 months and there have been no calls, no updates and no explanations or anything. I am still waiting. Its a shame that Costco goes thru this provider (and only this provider) for blinds. Save yourselves some time and hassle and find another provider.

Pamela came promptly out to our home to measure the windows and also helped me make informed decisions. We talked about pros and cons of different kinds of blinds. I originally was only going to cover 2 rooms but the prices were so good that I was able to cover 5 different rooms without going bankrupt. ?She was very thorough, very knowledgeable, punctual and delivered even faster than I expected. ?I asked if they could rush my order as we were expecting company and they did. They came to install the blinds too in five different areas of my house. The service was professional and the quality was great. I will definitely use them in the future and I highly recommend them!

This company performed very well. From the first time I called them through installation the process went very well. I will definitely recommend them to my friends. They came out quickly to do measurements and provide a bid. They ordered the blinds quickly. As soon as they received the blinds they called and installed them professionally. WELL DONE ! !

The service went very well. They were on time and cleaned after themselves. I am very pleased with the service.

Brian from Jet City was the point of contact to get things going. He brought samples, gave suggestions for window treatments for a recently remodeled living room / dining room space with new, windows. Also ordered replacement window treatments for the master bedroom, replacing twenty year old mini-blinds. Product selected was a cellular shade for both installations. Brian was patient and helpful getting us on the right track. He processed the order and then let us know that Carl was going to do the installation. Carl was so fast I hardly got the old blinds down upstairs before he caught up to my uninstall effort. Upstairs are the cellular top - down or bottom-up variety, manual operation. The living room and dining room are manual cord actuated cellular. After installation later on I realized that because the windows in some locations were very tall and that the cord to pull up or lower was going to be out of reach. Brian was kind enough to help get me a little more cord to replace the too sort piece with a longer length. I could still use a few more feet of that cord. It was a great experience doing this with Brian and Jet City Blinds through the Costco program. I would definitely recommend them to anyone. Some people gave reviews that were unfavorable, mostly it seems out of misunderstanding. We had no problem with the selection process, ordering, delivery and installation. One door set had to be re-ordered, the original was too short. Otherwise there were no problems whatsoever. This at a price that was half of what another proposal suggested.

Initial consultation was very good. The salesperson showed us lots of fabrics, and helped us to select neutral but beautiful designs. The construction was very delayed (~3 months from memory) and was poor quality. The curtains were not weighted, so they do not hang properly, and over the past year have started to lose their shape and look disheveled. The blinds were not as described, but we eventually settled on them since we just wanted to end the relationship with the company and get them out of our house. Installation was mediocre. The workman who came drilled extra, unnecessary holes in our hardwood window frames, which are clearly visible even after filling them in. We complained and got an apology but no compensation. At the initial consultation we specified childproof fittings, but several months after the installation, we realized that the fittings were not childproof, and in fact the blinds had cords which could entangle around a child's neck, as well as pieces which stick out at ankle height and are a hazard if bumped into by a child. Overall very disappointing and not worth the money.

It was good. I have no complaints. Everything was prompt. The designer was very well prepared.

Brian, the account rep, came to the house and brought samples. He provide several terrific options to draperies and he was very professional, knowledgeable and fun! The installers were very skilled and took care to keep my home clean and damage free. Delivery and installation was completed as promised. I would highly recommend Brian and Jet City Blinds.

Jet City's sales representative was pretty annoying. We were shopping for blinds for the entire house, and one bedroom window is fairly large (roughly 108" wide). We wanted a single blackout shade to cover that window, but Jet City's suppliers didn't make a single blind that wide. Instead, the sales rep tried to sell us a set of 3 blinds for that window, despite our repeated concern about the amount of light that would leak through the 'seams' of the 3 blinds. The other thing we didn't like about the blinds he tried to push on us is that they require a guide string permanently attached to the top and bottom of the window sill. We have a cat who likes to chew on any hanging strings he can find. Jet City's sales rep had the nerve to tell us that our cat wouldn't ever chew the strings on the blinds he wanted to sell us. I'm still a bit amazed that he seemed to think that he knows our cat's behavior better than we do. Not that we needed any other reason against purchasing blinds from Jet City, but the sales rep. did not even have an example of the blinds that he said were so great and tried so hard to push on us. By the time he left, we felt like we had just wasted an hour of our time with a used car salesman. We did not purchase blinds from Jet City, but that didn't stop them from continuing to annoy us. Apparently, they told Angie's List that they worked for us and we've been pestered repeatedly into providing a review for them. So let's recap... Jet City: 1. Does not carry any brands of blinds that would span our 108" window. 2. Did not show up prepared with any examples of the blinds they tried to push on us. 3. Tried to convince us that he knows our cat better than we do. Draw your own conclusions... New Edit (4/14/2014): I just saw Jet City's dishonest response, and as a result am downgrading them from a "C" to an "F" under the following categories: "Overall", "Responsiveness", and "Professionalism". There is no exaggeration whatsoever in the review we posted about the time we wasted with Jet City Blinds. I have zero tolerance for dishonesty and am tremendously relieved that we trusted our initial reaction to their sales pitch and chose to work with another vendor.

Poor if not completely lacking communication. One installer who came out twice asked to borrow our tools. Installers never offered to shorten twisting rods (I had to call the main office) and when asked if they would shorten the drawstring, I was told it was to difficult.

This company was sent out on behalf of Costco's home services. While the selection of products was great, I was disappointed when the estimator asked which other companies I was getting bids from and proceeded to spend almost 15 minutes talking poorly about his competitors. This showed a big lack of professionalism. That combined with the highest bid by $500 made my decision an easy one - to take my chances and work with another company for this job. As expected, when I let the estimator know I had chosen another company for the job, he asked what the price was so he could match it. I am not a fan of doing business in that manner, so I declined to pursue the conversation any further.

I met with the sales representative on July 5th, and placed the order on July 7th, depositing approximately 55%. Tristan said that the installation might be as soon as the 15th. I finally called the office on July 22nd because I had heard nothing from the company about an installation date. I called Tristan and he referred me to the installer. I then called the installer and left a message. He did not return my call. I then called the main company number and got a recorded message saying that the number was no longer in service and had been changed to an unlisted number! My immediate thought was that I had been scammed. I went on-line and found another Major Blinds outlet and called them. The upshot was that I had been caught in the split of the company. The new firm was Jet City Blinds. They put me in touch with Michelle who was able to resolve the situation and arrange for installation the following Friday. I am very pleased with the product, and with the final installation. The process of getting there was problematic and poorly handled. I have nothing but good things to say about Michelle and her professionalism is resolving the issue. I do, however, fault Tristan for not keeping me abreast of the company change.