JAKE THE PLUMBER

Terry was great to work with and very informative. He was able to tell me things that 2 other plumbers could not in fact they told me the wrong thing which caused me to do more harm when I thought I could change out the heating elements myself. I will call him again when I need a plumber!

First of all.....Jake sold his business to Terry 7-8 years ago, so I was confused at first. Terry and his wife have owned the company since, and he does the actual work, as well as handle all the initial information and estimate. Terry lived up to every word he said from the beginning. He is a very busy guy who obviously has a good reputation to handle so much work. I can see why. He showed up on schedule, and removed our old heater very carefully (4th floor unit,) and ended up having to remove it while filled up due to so much corrosion and rust preventing a successful and normal drain in our condo. I was able to help a little, but Terry wrestled that very heavy (800 lbs?) out of our unit and the building with minimal problems. That was not something anticipated, but he just changed gears and hauled the full old heater down the elevator, down 5 steps, and outside...After emptying the old tank, he brought up the new ( good quality) water heater tank and completed the installation of both the heater and the pressure tank in a very professional manner. He gave me a good price and honored his advertised senior discount. Terry and the Mrs. were very careful to not make a big mess of a somewhat messy job. I was very happy with the whole deal and will plan on calling him for any future needs.

Everything works great, he came in and looked at it, and explained everything, and he showed me why I need it changed. He ordered it, and installed it. they do really good service.

Terry gave me advice to save money, so I dug out where we thought the leak was coming from. He stopped by later on a Sunday to look it over and told me the size of hole he needed to repair the leak, which was at the interface between the copper pipe to the house and the plastic line going to the road. He came back Monday with another guy and they got it fixed. They had to be careful not to break the old hard copper line, was not super easy because there was a neighbors line next to it and over it about 2 feet back from the leak.

He said that I needed new seats and washers but that he only had the washers with him. After he finished he recommended replacing all the parts with a kit. After he left the valves were still not working well so a week later I replaced all the parts with a new kit myself. Not too bad except that when I took the old valves out and examined the washers that he had "replaced" they were certainly not new but instead stiff and hard and not at all soft and supple as the new ones that came in the kit. I'm a bit irked that he didn't have the correct parts with him in the first place after knowing what the job was a week in advance but even worse in my mind was that when I called to speak to him about the problem he never returned the call.

Called in the morning; Terry was able to fit me in the same day. He cleaned out the part that was causing a plug in the faucet line; told me what part to order and how to install to avoid paying him to come back. Really appreciated that level of service and support.

These guys are great! I will never call another plumber besides them again. I had an emergency water main repair that broke on a Sunday morning. After waiting all day for Roter Rooter to dispatch someone - and when they did it was just a sewer guy despite my description and offer to send pictures of the issue - I called Terry, sent him some pictures and within 15 minutes he replied back and said he could fix it. However since it was already 7pm he couldn't get the part that night but could do it first thing in the morning. He showed up on site at 7am and left me a VM it was fixed and the hole was even backfilled by 8:40. It's guys like this that restore my faith in contractors. If you need an efficient, economical, high quality plumber I would not look anywhere else.

This is the 3rd time we've used Jake the Plumber. Terry is an honest, humble guy. Sometimes he is booked a ways out, which is the only downside. Fortunately this time he was already scheduled at my friend's house who lives close by and he was able to squeeze me in. He is prompt, honest and thorough. I've had a few bad experiences with plumbers so it has been refreshing to find one I can trust. I know he won't tell me to replace something unless it's really necessary, and I like supporting small family-run businesses. Thanks Terry!

Number 1 rated plumber on the Eastside, Jake the Plumber! Terry performed an Easter Plumbing miracle at my house this morning! Thanks for the awesome service and for repairing my current toilet! I was under the impression I had a crack tank and needed to install a new toilet, but Terry took a look at it and said it may be a simple bolt tightening situation! Here is where the Easter miracle came into play! Tightening the bolts did the trick, I no longer have a leaky toilet and I did not have to purchase a whole new toilet. The good news is the next time I need a new toilet I will be calling Jake the Plumber! 5 Stars!!! I will definitely be telling all my friends about them!

This sink had leaked about 5 times in the past, one so severe we needed to spend $1200 to dry out the kitchen and the room below. Tired of this, we asked for all new parts. Basically he was able to replace the middle part (made of metal) and corrected the angle and size of some of the existing parts (all plastic). Seems like a very good fix, everything looked good and felt very tight. Will use him again.

I had a leaking yard hydrant and talked with Terry on Monday, January 4th. He said he would see if he could get a repair kit. The office called me back the next day to tell me they had ordered the repair kit and it would take 3-4 days to get in. A week later, on January 12th I still had not heard from them and called again. They said they had not gotten the repair kit and would try to track it down. To his credit, Terry called me back that evening. But he told me he couldn't schedule the repair until Monday, January 18th. Since this would be two weeks after my initial call, and my hydrant continued to leak, I told him that was too long and canceled the service request. I would really have appreciated being made aware of that lead time during my initial call.

Attempted to make an appointment for 3 days in a row and they never bothered to respond to my initial inquiry for service.

This is the second time we've used him and we were very happy with the results. He's our go-to plumber!

Jake came and visited us the Saturday prior to the replacements. He wanted to make sure we had purchased the correct type toilets that would fit in our space and no additional plumbing would be needed. He also gave us some information on shower replacement. He was very nice and was able to send his partner out on that Monday. Everything went well and we are very happy with the install.

I called on Monday morning and Victor came to our rescue in the afternoon. Victor tried to clear the blockage in the toilet and after the initial attempt he determined the clog was not in the toilet so he removed the toilet and used an auger to determine where the blockage was in the sewer line - after using the medium auger he came to show me the roots he had pulled up from the line. Victor presented me some options for further action and we decided it would be best to continue on Tuesday and use a camera to try to pinpoint exactly where and what was going on. Tuesday Victor and Terry came to the house and using the larger auger and the camera located the point in our sewer line that was the problem. They were able to open up the line a little more so we could at least use the toilet, but will come back next week and remove the compromised section of pipe and put in a new clean out port that will make any future service easier! Terry and Victor were very professional and kept me informed of their progress and what the options were. Our house was built in 1954 and this is actually the first time we have had to deal with any plumbing issue of this magnitude. While we are in the middle of this project I have every confidence the conclusion will be successful and done within the time frame agreed upon.

Great, friendly, attentive, fair and honest service! Every time we call, we receive a call-back quickly. Basically, they are now our go-to for any plumbing issue.

Great! We recently moved into a house and it has had some plumbing issues. Jake the Plumber has been so responsive and helpful with each call and we have had many in the last four months. He has solved every issue and is always out quickly to help with the next one that we discovered. He may have solved all of our issues for now, but we will keep his number on hand for anything that might come up in the future.

We just bought a new fridge and needed the water line hooked up. This was supposed to be done by the company delivering the fridge; however we have an old house and the water line in the previous fridge was not installed correctly. We called to ask about having a plumber come out and install this water line, and were immediately transferred to someone (I think his name was Terry) who walked us through how to shut off the water line ourselves and suggested that this was a simple job that we could probable do ourselves. It turns out that it was a simple job that we did ourselves. Thanks to the honestly of this company, we saved ~$200, and for this reason I am leaving this review, and would use this company for future plumbing issues.

Terry was very prompt, quick, clean and courteous! We would use then again in a heartbeat! He was in and out in about a half an hour!

A shutoff valve in my bathroom was leaking onto the floor. Terry came out within a few hours, late in the day on Friday, and fixed it right up. He also upgraded a worn out part in the toilet. It took less than an hour. Great service.

The first visit terry was late but he did call and let us know that he was running late. He checked the work, that we needed and told us that because of the time involved that we should schedule a day the following week that he could get started early. The following week he showed up right on time and went to work, finishing the whole project in around three hours and way under the estimated Six hundred Dollars he had estimated for the repair. He was quick, quiet and cleaned up after himself .

I called Jake the Plumber in the evening because I had discovered water gushing out of a storage area in the back of my home. I talked to Terry who asked me to close the valve to the main line since I couldn't find any other valve closest to the source of the leakage. We made an appointment for the next day and he arrived on time. He then proceeded to look for the source of the water damage. When he found it, he told me what needed to be done before he started so there were no surprises. He proceeded to tear down part of a wall in the storage area and immediately found the broken pipe, cut it and capped it off. He then turned on the heater in that area and recommended i keep it at about 60 degrees F. From the moment he came in to the time he left it was probably about 1.5 hour. We talked about the pipe material he would recommend as a replacement and gave me an idea of the work that needed to be done to prevent this from happening, including a budget. Overall, the experience with Jake the Plumber was excellent.

First hired another plumber to find our leak under the sink. Already wrote a review about that situation. Originally over charged by previous plumber and discovered a few days later the leak was still there. Called Jakes Plumbing and corrected the original problem which was the nut. Now Al's well.

I was getting almost no water pressure in my kitchen sink. I thought it was bad pipes. I showed him my tiny crawl space. He said no way he was going under my house (can't blame him for that!). He suggested I start with the faucet, so I bought a new one and got a handyman/neighbor to install it. It fixed the problem. Good analysis - I should have figured that out myself. I thought he was very generous with his time (free estimate), but when he explained his rates I was a little shocked. I don't remember exactly, but maybe $130 for first half hour - then 50 something for every subsequent half hour. However, they are probably pretty much in line with the going rates. Plumbers are expensive!

Jerry was very professional, and very thorough in everything that he did. He happily accepted the Angies List coupon, and recommended that we call Price Pfister for free replacement parts that are needed to completely fix the facucet in the kitchen. His demeanor was very positive. I will call him back when we receive the parts from Price Pfsiter, so he can install them and totally fix the kitchen faucet.