GREENPOINT LANDSCAPING

Disappointingly, The "clean-up" guys showed up and started working. No one came to talk with me first. They cleaned up but too well...they cut down the Budlea in the back (it has never grown back). Other than that, the clean-up was done well. When I first met with the guys, one of them drew a picture of what I wanted. Apparently, they never showed this to the guys who did the work. (contracted out?) When I cam home from work, the lawn was already installed...way larger than 20x20...no gravel anywhere...and nothing was ever leveled. I left a message (emailed I believe). The next day, they guys returned and cut down the lawn (unknown at the time, they just turned the sod upside and placed it in the raised bed...rendering the beds useless to plant anything in it as the sod has a mesh imbedded in it) I didn't report this as I didn't realize until weeks after and I was just "Done" by then. they spread the gravel, but again didn't level anything. I left another message. After four days of this, I felt like a pain but I still didn't get what I asked for nor what I paid for. After the 4th or 5th day, James showed up at my place of business to get the rest of their money! Communication within their team was horrible, their follow-thru and customer service was worse. I'm feel ripped-off and didn't even getting a decent lawn or ability to plant in my raised beds. This was actually the second job the did for me. A different brother was there then and communication wasn't great, but I was happen in the end (after paying additional money to get it right) Not only would I not use them again, but I tell everyone how bad they are! Keith

James and Mike were great to work with- punctual, diligent, very professional, and the best part... their team took the front, back and side yards from an overgrown eye sore to a beautiful, welcoming place to entertain and for the kids to run around. They're the best.

The first couple of years we were pretty satisfied with the service Greenpoint Landscaping provided (GL): They delivered the service according to the contract and they were responsive to our requests; however GL didn't pay much detailed attention to the appearance of our plants and bushes. They provided what was in the contract and nothing more. We didn't experience much passion for the overall appearance of our landscaping. During the spring/summer of 2007 the service level began to drop. New growth on our shrubbery and hedges weren't trimmed in a timely way and the service visits became irregular and then suddenly stopped. We tried multiple times and in several ways to bring to GL's attention our disappointment and request for service improvements. Unfortunately, GL has been unresponsive. As a last resort, the contract with GL has now been canceled.