Glassique Architectural Glass Design Studio

After weeks of promises and text messages back and forth I walked into his studio unannounced, only to discover he had not done any of the work he said he had completed..... He had been lying to me the whole time. Lots of ridiculous excuses, including medical, which I found out later is his standard procedure, and all the excuses are just lies. The man should be in jail....or maybe treatment .... Not in business. Stay away and save yourself grief.

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We paid a $ 350 deposit for a leaded window. Rich promised to install the window a couple of months later. The date came and went, and so did several more months. Rich gave several excuses, ranging from moving his studio to being sick. After several months of this and no signs that we would get our window, we asked for a refund. Again, that was promised but never received. We have filed a complaint with the better business bureau and we are contemplating filing a lawsuit as well. All in all, a terrible experience.

Rich at Glassique was AWFUL! Check out other reviews. If people take a simple 1 or 2-day class (mosaic or slumping), with a hired teacher, that may be ok. But if you work with Rich (the sole owner) on a custom project he's very difficult to work with. He has anger management issues, is a swindler, and it is difficult to communicate with him. I learned on many occasions he did not deliver on what people paid him to do (overheard conversations and met one of his former instructors, who quit). He has yet to refund what he owes me after several months (note: he had acknowledged owing it). Finally, I learned form another glass artist that when working with lead, the environment needs to be extra safe - Rich's studio isn't safe. Address Angie's list has for Rich/Glassique is not current. He is now on Lake City Way.

Beware of this business. If you go to the shop and read their website/facebook page, they seem legit, but it sure doesn't look that way based on my own experience. We ordered a stained glass window for our bathroom. We signed a contract which stated that the work would be done in 6-8 weeks. Rich offered a discount if we paid in full in advance, so we did. After 15 weeks had elapsed, and no work on the physical window had even begun, we started asking Rich to commit in writing to a finish date. After we started asking for commitments in writing, Rich/Glassique stopped responding to us entirely. So we made a complaint at small claims court and the court ordered Glassique to give a total refund plus expenses. Rich did not even show up to small claims court. As the judge at small claims court said, "Looks like you got ripped off on some stained glass!" Yep.

Glassique was the first shop where we went; if we were not satisfied with the initial interview, we were supposed to check the other shop. We went a saturday afternoon at Glassique; we met Rich, that was nice, expert and very good in explaining to us what he had to do repair the glass. He was very honest and direct, and we liked it about him. One week and the glass was ready, we were satisfied with the quality of work.