Flooring America

DO NOT RECOMMEND THIS COMPANY!! My insurance company had me to use this company to refinish my floors after a water leak. They pushed me to use the Bona Traffic water based product on my oak floors. DO NOT use this product if you had original "Swedish finish" style flooring. My floors are 30 years old and showed practically no wear in any of the main traffic areas with exception to the small section that got water damaged. With the Bona Traffic product on the floors, ALL OF THE FLOORS SHOW WEAR AND SCRATCHES. This product is merely a STAIN, it does not protect the wearing of your floors. Our neighbors told us NOT to use the water based finish as they and their friends had seen the results. We requested MULTIPLE TIMES to have the original finish applied (a polyurethane product) and were steered away from it every time by Ron Oliver of Flooring America. He assured us it would be better than the original floor. This is NOT TRUE. I had requested to another employee at Flooring America who was doing the main scheduling and communication with me that we would only use the Bona product if it was assured to us that it would be the same as our original floor. We were still pushed into using the Bona product. There is much to this story starting 2 weeks after the floors were refinished. We have complained to our insurance company (who is still trying to help), Flooring America (WORTHLESS CUSTOMER SERVICE), a Bona representative, and engineers. WE ARE NOT HAPPY. Flooring America WILL NOT HELP US. We paid them and they are telling us we should be satisfied. WE ARE NOT and will TELL EVERYONE WE KNOW NOT TO USE FLOORING AMERICA OR THE BONA PRODUCT. It is an unreal lack of customer service, of doing the right thing of making it right to the customer. Mind you, the total job was only about $7000. For what we've been through you would think it was $70,000!! BOTTOM LINE: DO NOT USE FLOORING AMERICA OR BONA PRODUCT.

See above comment. All went as expected and results were excellent.

They're great. There was no service, just sold me some tiles.

I have no idea why Flooring America has any positive reviews. How did anyone actually get them to come out and do an estimate? I never write reviews, but this has to be the worst flooring company ever. Let me first start by saying my place is only 3 miles from their office, a 10-15min drive. I figured of any of the dozens of companies I called, Flooring America would be one of the companies to come do an estimate. Boy was I wrong. The initial receptionist I talked to was okay, but the guy she transferred me to, one of the guys who do the estimate, was the worst employee ever! I told the guy what was going on and that the insurance company representing the delivery company wanted me to get two estimates to move the work forward. Immediately this guy was saying how he works with insurance companies all the time and how he was so busy and couldn't come do an estimate for a couple of days. He told me I'm at the "bottom of the pile" and that he'll get to me soon. I gave the guy my contact info, etc., and he said he would call me back when he would come out and do an estimate. He never called. I called back after a couple of days to check-in. Again, he was hemming and hawing about coming out to do an estimate. He told me to send pictures of the damages so he could take a look, and said he was super busy and couldn't come out for another two weeks now. How did a couple of days turn into two weeks? He was trying to come up with every excuse possible to not come do an estimate. When I called a third time, he asked if I had a blueprint of my house so I can send to him?! Really?! Just come do the freakin estimate buddy?! This guy even told me that Flooring America is on the expensive side to try to get me to go somewhere else. What the heck?! The company I ended up going with came out the same day I called, and was super courteous, professional, knowledgable, etc. They understood how the insurance companies work and provided me what I needed. The guy from Flooring America claimed to have tons of experience with insurance companies and made it sound like the insurance company wasn't going to pay up. He told me to call my own insurance company to work with the other insurance company to pay. What gave him the idea the insurance company wasn't going to pay? I told him they accepted responsibility for the damages and that they would pay. I just needed to give them two estimates. I even told the guy from Flooring America my intent was to go with them since they were close to my house and highly rated on Angie's list. All I can say is that I must of dodged a bullet thanks to this guy from Flooring America. I can only imagine the unprofessionalism and service I would have received if I had gone with them to actually fix my floors. If the service sucks just trying to get an estimate, what can you expect if they do the actual work?! Never in my life have I had a service company actually try to NOT get my business. Anytime I ever needed an estimate for any work, the companies I'd call was all over it. In the end, I was happy with the other company I went with. Insurance company paid $9K for 400 sq ft of hardwood flooring that needed to be refinished in stain. Flooring America, that could have been $9K going to your business for what you know would have been maybe $3K of actual cost. Good luck staying in business with your estimators.

Good. Ron Oliver was our contact. We were happy with the final result. It took longer than we expected to get the materials and schedule installation but were told the tile was in California and took time (3 weeks) to get up here without a guarantee it would match. I was also surprised that sealing the new tile was not included but Ron said it was too hard for them to match the seal with the old tile. We did it ourselves and it matched.

Fabulously. They accommodated the dates we had available because we were also having the house painted. They special ordered the flooring I had selected from another vendor. in the kitchen they made a template so they could match the pattern in a complicated floor arrangement so that there was only one seam in the installation. They did a beautiful job matching the edge of the stone fireplace to the vinyl flooring. The installers brought the flooring right up to the edge of the wall so we could use the baseboard that we had. We did not have to install corner round edging to cover any gaps between the baseboard and the floor edge. They were prompt and cleaned up after themselves. They corrected one questionable area where the vinyl flooring met the hardwood.

Never responded to quote request. Did sign me up to spam emails.

It went fabulous. It was a hard job and they did a great job. They worked around my electrician who had to get permits. So flexible. Robert came to my home and gave me the estimate. They did everything right and price was better than others. I would absolutely recommend them again.

It was a very seamless process...the provider let me check out carpet samples and make sure I liked the look/color with the lighting in our space. They gave us time and were not "pushy", but very informative in regards to the products and how they would work with our lifestyle (ie: kids/pets/high traffic areas of the house). Installation team was very courteous and professional - followed directions and got their work done timely.

Good. It was covered by our insurance company.

They did a fine job. We had a water leak that ruined our floors. They replaced flooring in 4 rooms and a hallway. They kind of acted like a sub-contractor and did a nice job. We are still pleased with the floor.

A wonderful job from start to finish. The the sales person visited my home; made very professional recommendations and answered all of my question. There were no hard sale tactics whatsoever. The installer was meticulous in his attention to detail and quality of workmanship. I could not be happier with the outcome of this project.

My insurance company recommended them. They billed the insurance company. Overall, I think they did a really good job. There were some bifold doors that needed to be installed and they weren't there when the flooring guys were there so they took it out of the bid and now I am getting a handyman to do it. They didn't really quite finish the job because it was in the estimate. It was an all day job for them and they did a really good job. They were kind of under a time crunch to get everything done because the hot water tank was being installed right after them. It was probably a lot of work, but it just seemed like the price was really high. I don't know if it was high because of the insurance company. I don't know what their standing is now on Angie's List.

It went very well and the quality of work was first rate. Due to a supplier shipping the wrong parts and the complexity of my staircase, compounded by my previously scheduled vacation in mid project, it did take longer than I had hoped. But the team did a great job of communicating and managing my expectations. I am very happy with my new floors and highly recommend this company.

They have transformed my home, and they made it a painless process. The new finish is beautiful and durable -- I probably won't have to go back to them for 25 years. What I really appreciated is that they never balked at obstacles that came up -- they removed old carpeting and thick paint from much of the 67-year-old flooring, and, most important, they completely refloored sections (like in some closets) covered in plywood instead of oak planks, and they did it in a way that you cannot distinguish between the new and original flooring. Great craftsmanship!

They quality of their work was good although they were a little bit disappointing but they solved it with the insurance company.

Flooring America (Seattle) did a excellent job from start to finish. Jim did a comprehensive assessment and estimate and worked closely with us to stage the work so that it was done efficiently and with as little impact on us as could be expected. Jim also recommended an excellent home repair service to deal with some leaking french doors that were discovered during the assessment. Ilaria was delightful in working with us to select the wall-to-wall. Steve and Brian did an outstanding job refinishing the old hardwoods and installing the new. The matching where the two jobs met was seamless. Patrick and his colleague did another outstanding job installing the wall-to-wall. Everyone was personable, professional, communicative, attentive to keeping to the agreed upon schedule, handled our furniture with care, and was great about clean-up. We recommend Flooring America highly.

They were recommended to us by our insurance company. They do not stock any product, so we had to order the carpet which I was not aware of initially. The carpet got postponed twice. The installation was very professionally done. The installers were very efficient and knowledgeable. I do have a seam in the middle of the room which I need to have them come look at. They then call me afterwards to collect the deductible which was a little strange.

They are wonderful. They did a beautiful job. They were really good with communicating. We were working around a time schedule and they were always on time. It was a tough job and they did a good job. I was completely thrilled.

The service turned out well. They did a good job.

I highly recommend these guys for any flooring needs. They have a great showroom with tons of options. Their sales people seem to know everything about flooring from material to installation. We'll use them again for sure. It's nice to finally have a place local to Laurelhurst to buy flooring.

The job went great. They used a quiet dust free sanding system that worked beautifully. There was no mess and they added a nice finish to our floors.

Flooring America was contracted to install carpet and vinyl in our approximately 1000 sq. ft. mobile home. The carpet is satisfactory, but the vinyl that was installed in the kitchen is coming up at one of the seams, and in one area there appears to be something under the vinyl. It is several inches long and and approximately 1/4 " high. Prior to paying the bill, the installer came back out, at our request, to look at an area behind the washer/dryer that was not to our satisfaction. This ended with a shouting match between the installer and my husband. Since the problem area is behind the washer/dryer, we decided to forget it and live with that. However, the two areas described in the first paragraph came to our attention after the bill was paid. I have reported the problem to Flooring America on several occasions, and sent an email asking for them to correct the problem. The person that wrote the contract for the work, and with whom I spoke on several occasions, said he would take care of it. That was the last time I spoke with him. This has been going on for 3 months and I cannot get them to come out and repair the problem. If you hire these people, don't pay until you are absolutely sure everything is done right. Flooring America has failed to stand behind their work. Once the bill was paid they completely ignored my requests to repair the areas that have come to our attention after payment. I would not recommend the company to anyone. Overall, I would give this company and F.

Overall, we had a very good experience with Flooring American and the Magnus Anderson system. The installers were punctual and professional. I would only use the Magnus Anderson system for refinishing hardwood floors in the future. They did not have to seal off any rooms with plastic and there was only minimal dust from them having to hand sand the corners. Also, we could be in our home and only had to be gone during the varnish and drying time. My only complaint, which I have had similar with other contractors, is the sudden change in schedule. The sales representative did not call me until the time the job was scheduled for to let me know it would be the next day that they could begin. My job began one day late and was not finished until two work days following the original schedule. In short, I would highly recommend them and would definitely use them again.

I was referred to them from someone. I worked with Jim, the owner. He was helpful and friendly. He was willing to work around my schedule to come and take measurements.