Express Movers Inc

"Not true. This woman was quoted 5 hours to move goods into storage. BUT AT THE LAST MINUTE SHE CHANGED THE MOVE TO A DIFFERENT DESTINATION AND WAS GIVEN AN UPDATED WRITTEN ESTIMATE FOR INCREASED MOVE TIME TO WHICH SHE SIGNED HER APPROVAL. We explained that moving to an apartment in another town would increase the time and cost because: The travel time would be longer Instead of going from a loading dock directly to a storage unit, every itemnow must be carried across a parking lot, up an elevator, down halls, placed in rooms and unwrapped. She failed to reserve the elevator; the crew had to wait for others with nearly every load, which added to the time. Despite this she was charged for only 7.25 hours. We wrote off the remaining balance. The original plan was for two moves, first into storage and later from storage to the apartment. Because the apartment was ready early she ended up paying for only one move -about half what she originally expected to be charged"

"WE DON'T OFTEN GET COMPLAINTS BECAUSE THE JOB COST LESS THAN ESTIMATED We estimated three movers and four and one half hours to complete this move. We recommended the three person storefront coupon which covers up to four hours. This lady purchased it knowing she would probably have to pay for at least an extra half hour at full price. But on the day of this move things went like clockwork. Traffic was better than usual, access was unimpeded and the movers worked very quickly, finishing an hour faster than anticipated. This saved the client at least $77, since she did not have to pay for the anticipated extra half hour. (Unfortunately, there is no change with a discount coupon but we would have been happy to apply the difference to the second part of the move had this customer suggested it.) As she pointed out, if she had purchased the smaller coupon the move would have cost the same or more. She was also charged by mistake, which was reversed the moment it was discovered. Angies List keeps a large percentage of the coupon price so we make more money by selling the lesser coupon and charging full price for more of the move time. However we recommend what we think will be in the best interest of the client. Most of the time folks are happy when the move goes faster and costs less than estimated."

"Thank you for the very nice comments [Removed Member Name], we're proud of our great movers and glad you like them too."

"Your "A" rating is much appreciated, thank you!"

"We'll always be happy to help you [Removed Member Name]. Glad you are so pleased."

"• THIS MOVE WAS COMPLETED 1.75 HOURS FASTER, AT CONSIDERABLY LESS COST THAN ESTIMATED. • A.M. Travel took exactly 1 hour, as expected. (20 miles, through downtown Seattle, in heavy morning traffic takes time.) • Of course it takes a few minutes to maneuver a large truck in unfamiliar surroundings…but , as noted, the job was completed in well under the estimated time. • There was no need for the customer to “help”, he chose to do so, wanting to reduce the time & cost to less than estimated. • We send workers appropriate for the job at hand. Had there been large or heavy items we would have sent a different crew. • If an employee arrived smelling of alcohol, the office staff and driver would have noticed and he would have been replaced."

"What a nice review, thank you very much. We're especially happy to see that we have scheduled another move for you next week. We love repeat customers, especially when they are as nice as you. We will be happy to help you every time you need moving or storage services."

"Thank you for the kind words, we're glad you would hire us again. Because this was a second move for the day, we told you in advance that the start time was tentative. It's impossible to set a start time since we cannot know exactly how long the first move will take. We provided a target time, advised that we might arrive earlier or later, and let you know when to expect us as soon as we knew."

"Thank you for the show of appreciation for our hard working movers, they were delighted to help you. We try to hire veterans whenever possible, we also appreciate their service to our country, thank you for your note of thanks for her. Please do call on us again anytime you need help with moving or storage, we'd love to work for you again."

"Thank you for the nice review with all the “A’s”. (But 3 A’s, a B and one C actually average A-/B+) We’re happy to note: • Your job came in exactly on estimate • Nothing was damaged • You would hire is again And, finally, thanks for the generous tip you gave the movers – they always appreciate having their hard work recognized."

"We’re glad to see this customer thinks we did a good job again. This was the 5th move we’ve done for her. Here are the details: • The move was done faster and the cost came in at $116 less than estimated. (With her Angie’s discount it was actually $330 less than estimated.) Our price did increase by a negligible $2 hr since her first move in 2011. • We were scheduled for early afternoon arrival (after inventory, padding and loading all the goods from storage in the morning). • An ill worker made us late so we offered the option to finish same day or take delivery the next day – she chose to have us come the next day for her convenience, as she had an event Friday night. • The job only required 3 movers, but we allowed her to use a 4 person coupon – giving her a lower hourly rate and higher discount. • The coupon offered a 24’ truck, the size that was used. • The customer was provided a detailed, itemized statement."

"There were groups of workers from three companies present on move day, including delivery people who carried a sharp edged metal table – unwrapped - to an upstairs bedroom, where they tore the carpet and did not admit to it. We pad furniture to protect it and the walls/floors. Our movers work in high end homes regularly, without incident. They do not steal. With a houseful of strangers from multiple companies anyone might have picked up the missing item, or she may have simply misplaced it in the mess and confusion. This highlights the importance of securing small valuable like electronics, purses, medicine, cash, or jewelry before allowing anyone access to your home."

"Thank you for your vote of confidence and very nice review. We will gladly help you again any time you need moving or storage services."