Excavators Northwest

Fine. Flexible, on time, did the work as needed and followed up as necessary.

I highly recommend Excavators Northwest: courteous, hardworking, skilled staff, and a very experienced principal who designed and oversaw the project. They were consistently on-time and maintained a clean worksite. Our backyard faces an alley and is about 7 feet higher than the alley. There is a 4' high rockery which is good shape. The remainder of the retention system was railroad ties at least 20 years old - rotting and failing. We spoke with three contractors, seeking suggestions for how to proceed, materials, etc. We selected Excavators Northwest because of the scope and design of the project. There were a few very interesting things about this project. The project spanned 10 days and involved driving 20' pipe 15' deep at 6' intervals to which beefy treated timbers are attached, forming the new retaining wall. The contractor had to carefully drive two different earth movers into the backyard, first clearing dirt from where the existing wall, removing the existing wall, then grading the backyard which included filling a stairwell that was unwanted access to the alley and adding to the lower rockery where the access met the alley. We are completely satisfied with the results.

I originately poke with the owner about the estimate. I gave him lol the information f what I wanted. I had my architect send him copies of the plan. I never heard from him again. I called and left messages. I emailed him an left messages. I never heard from him. I was very unhappy with the unprofessional way he acted towards me.

You can't ask for a nicer, harder-working, knowledgeable person with whom to work. He and his crews are respectful and he does what he says he will do and when he says he will do it. Easy to work with. Top-notch.

We were thrilled with the results! The fellows in the crew were all business (as in they didn't stand around talking), but were courteous any time we went to see how things looked. They took a break to eat lunch, but otherwise they were on the job. There was not a huge overage on materials. They bought only what they needed and asked us how we wanted things. The trim on the revamped garage was made to mirror that on the house, so that the new roof fit right in with the house and yard. The boys cleaned up after themselves both during and after the job. Any leftover wood scraps we didn't want to keep were hauled away. The digging for the drainage was smoothed and a layer of gravel was added to the top, per our request. We would use Excavators Northwest again in a heartbeat. Good work, well done, by honest people.

I couldn't be more satisfied with Excavators NW. They were responsive and helped solve a number of unforeseen problems. Also my direction and plans were not entirely clear and they worked with me to get me exactly what I wanted. My initial experience was with their representative, Adam. He came out within a week of contact and was able to clearly understand what my goals for the project were and also had some great suggestions. Frank (the owner) was always available and checked in on the progress often. Once underway, the project Super, Rick Cash was awesome and his direction, communication, and problem solving couldn't have been better. We ran into a number of unforeseen issues, including 2 oil tanks, unstable earth, constant water, and unclear plans on my part. The problem solving and solutions provided were spot on. Rick did everything he could to help manage expectations and cost over-runs, and his ability to communicate the issues well, and spend a good deal of time ironing out solutions was a great trust builder for me. If I ever have another project like this, I would not hesitate to partner with Excavators Northwest again.

Even though I didn't use this company, they called a few weeks later to check up and see if my problem had been resolved. Their customer service is unmatched, and I highly recommend them.

He was very informative and helpful and honest. He basically explained to us why it would be quite costly to excavate an extra room in our basement, and what would be involved. He looked at several issues related to that space and made some alternative suggestions for fixing a structural issue that we were concerned about. We thought we had to excavate the space to fix that structural issue, and he was able to show us that we could do it from the outside. He referred us to an architect that could help us with our complicated basement remodeling issues. If we did decide to excavate the basement, we would certainly hire this company, without a doubt.

Excavators took my call right away and offered me good advise on next steps suggesting that I get plans and talk to a structural engineer. They also provided a very high level estimate of their costs and time it would take to do the work. They offered to come and give an estimate as well. I was very impressed with how professional they were and would definitely use them if I decide to move forward with my project.

The whole team of three came out to give an estimate. I appreciate how prompt, knowledgeable and professional they were. They spent a great deal of time going over the whole house, listening to the issues, answering questions and gave an opinion about the problems with the house and possible solutions. When additional damage with the house was found, they returned promptly to reassess and give additional comments and opinions. When we are ready to do the work we will definitely call them to do it.

It has gone very, very well. It is a huge job that needs to be done. They haven't done it yet. They were very informative and very good. He did a lot of measuring and gave us a lot of information. He spent a lot of time talking with both my niece and me. He really seems to know what he was talking about. She knows a lot more than I do about the information and he gave good information. She has been a contractor all her life. He was very nice. The appointment wasn't very far out and he was very prompt in getting the information out to me. He was very professional.

Frank came out to check out a crack I had in our foundation. He arrived on time and was very professional and polite. It turned out that it wasn't a crack that needed to be repaired. He was very helpful and even offered advice for a simple repair.

We had a number of complications that came up, like not 1 but 2 oil tanks that contaminated the soil, and what appeared to be a stream running under the house. Also the soil was too sandy and wet to properly support the new foundation. The experience with Excavators NW from start to finish was stellar and they went beyond normal support to help solve some complicated issues. The superintendant on the job inparticular was awesome, and his years of experience and support helped drive the complications to great solutions. Even with a large amount of other jobs, the owner came by on a regular basis to check up on the work and ensure that I was happy with how everything was progressing. This was a very big job and I would not heistate to hire Excavators NW again. They do excellent work and went above and beyond what I would have expected.

I sent in some pictures through email. Frank respond letting me know "at this time they have decided not to pursue my project". No reason why. Is the project to small? To big? Do you not have the time? Are you concerned about details of the project? Can you recommend anyone else? Nothing. Pretty disappointing. Based on his reviews I would have expected a little more professionalism. Any details would have helped me feel better about this interaction and make sense of the rejection.

Great. He responded to my initial inquiry right away and was able to come out and look at the house within the same day. He was on time and very thorough in reviewing more than what was identified as a possible foundation problem. A written formal report and estimate were provided less than one day later.

My husband and I were planning on building 60ft concrete retaining wall on our back yard for the past 3 years. We have researched and talked to at least five different contractors. As an architect, I always tell my clients to get at least 3 estimates. First three estimates I received were priced all over the place and didn't get the impression they know what they're doing nor priced fairly. I decided to get two more and their price came out close. I decided to use Excavators Northwest at the end because the estimator, Adam, left me with good confidence this company knows how to build a quality wall. I like the fact everything except concrete supply is in house. The first day of work two workers, Jack and Matt, came on time and started working right away. They worked hard all day long to finish excavation on the first day. The following five days they worked right on schedule and kept the project moving. They had great work ethic whether or not their boss is watching. The final quality of the concrete wall was fantastic! We're so glad we waited long enough to find the right contractor. Thank you for your hard work.

GREAT EXPERIENCE! No job is too small or silly. Quite pleased from initial e-mail inquiry, to completion of project, and a follow-up personal phone call regarding the same. Digging in our small garden I hit a "rock." Curious enough the "rock" turned out to be a 4' x 2 1/2' concrete slab. Impossible to move and quite impossible for me to let it go, since I had a new home in mind for this vintage slab. An e-mail inquiry was sent to Excavators Northwest and Adam responded. A free estimate was provided and removal was scheduled. The concrete slab was placed in its new location without a hitch, and the actual invoice was lower than the estimate. Bonus. Thank you Adam, Jim, and Excavators Northwest for making this a pleasant experience. You're the best! Jayne Hibbing

The project took a bit longer than they had thought but they did a thorough job. The project managers were very professional, courteous and knowledgeable. The only minor complaint I have is that the work crew left some of their trash behind. I bought the crew some coffee and they left the empty cups along with some energy drink cans behind.

The work went smooth and efficiently. They even went out and got a "specialist" to oversea and help with the concrete formwork. The owner, Frank, helped and negotiated a change order with the building inspector (which they had a good reputation with (it helps alot). I was impressed at how easy the crew and Frank were to work with.

Adam was very professional and punctual. While we decided not to pursue the basement project due to overall cost, the numbers for the work proposed did seem very reasonable. Should we decide to do this kind of work in the future we will call Excavators NW first thing.

Adam was extremely professional, responsive, and easy to communicate with. His examination was thorough, and given the time and site limitations, more than I expected. Afterward, he spent a lot of time answering questions and explaining all our options regarding his findings, and also followed up promptly with the estimates I requested. I would absolutely recommend using their services, and plan to use them again.

The owner of the company, Frank, was very nice and was very easy to work with. I believe he made a concerted effort to try to save the foundation which really would save the structure. He was also the carpenter who after 3 days of working on it came to me and said, I wish I could have said this earlier to you but I wouldn't bother to bring one more penny to this house, you should just tear it down. It was a very expensive advice, but I ended up doing a little more examination of it and I did tear it down a couple of months later. I wish I didn't have to spend $5,000 to learn that.

Company emailed me two days before the meeting to say they had to cancel since I had not provided my address. I provided my address when I booked the appointment and the least the company could have done was email or call me saying they still needed my address rather then saying that as a result of me not providing it that they had to cancel. Very unprofessional and I will not do business with them,

These guys are tight, they work well together and my project was completed exactly as I had communicated. They resolved an old water run issue that had been inherited with the house with a very simple grading and trenching trick. Very happy with these guys and have used their services more than once with this old house. Their history and knowledge of the area we live in, is invaluable to the projects Frank has worked on for me. Excavators NW is very thorough and approached each project with respect and pride in their work. Thank you Excavators NW.

It went great with Excavators Northwest. From what I had done before it was a very good price. The estimate was very positive. I am still getting bids, but it's possible I would end up using them.