Emerald Isle Tile LLC

This job was a complete master bath remodel. The old tub, vanity, toilet and flooring were removed. Then a tile shower, sliding glass door, heated tile flooring, new toilet and vanity were installed. The work performed by Emerald Isle was top notch and I could not be happier. All work was performed thoroughly and professionally. This includes everything from the tile layer to the sub contractors that performed the plumbing and electrical work. The job site was kept in good order, minimizing the impact of the rest of the house. The project manager, Marcus, kept things moving and kept me well informed throughout. The business owner, Andrew, was very personally involved, coming by at all stages of the project to ensure all was going smoothly. And all this was done for a very reasonable price. I would highly recommend Emerald Isle Construction and Tile.

Not well--- They did not make good on their promises and I was told that all issues were my fault. I learned a lot. Buyer be ware. Make sure you have a good lawyer if you want to work with this company.

We are so very pleased. Not only did Emerald Isle show up when promised but they did just what they said they would, worked fast and efficiently. We saw progress daily and the workmanship was excellent. When an issue would arise about the patterns, grout or other issues, they would come up with a solution and take care of it. Everyone on the team was professional and great to work with. We are very happy with the results and are having them back to do the floors in our kitchen & bath.

good work, said it would take two days. They had it completed in 4 hrs.

The tilers did a great job. Everything was done perfectly. We are very, very pleased with the work. Andrew gave us a reasonable bid, the tilers showed up on time, and the bathroom looks splendid.

The bathroom remodel was top quality work and is excellent in my opinion. The issue was with the plumber. I had to ensure that he was basically doing his job correctly. I had to tighten, fix, and was running behind him to make sure nothing would fall apart. I even had to goad him into completing the job. Based on my observations, the plumber looked and smelled as though he was intoxicated, which made me uncomfortable. I even asked him to leave, and he became abrasive and rude. Without the plumber, I would be willing to hire the company again. The plumber just made the experience poor when otherwise it was excellent.

From Andrew the owner who came out to give us an estimate immediately, to project manager Marcus who was always available for concerns and checked in on the progress often, to Greg and Jason the subcontractors who did an immaculate job tiling, to Rick the glass door guy with a purfect quality job, were all awesome and professional and greatly exceeded our expectations. Our shower is now a sanctuary and when it comes time to do our other shower we will definitely be using Emerald Isle Tile again! The job site was left very clean each day and even more so after the final day of tile work. The job took a little over a week to complete and then the shower was measured for a custom glass door that took ten more days to be made and installed. The company is growing and with Andrew's leadership and project mangers like Marcus they will be able to do more quality work for even more people faster. A+++

The owner is a general contractor who dropped in occasionally to ascertain how the subcontractors were performing. The tile subcontractors, who were husband and wife, were excellent. True craftspeople. The plumber however was a different story. First, the tub did not fit due the end wall and floor being less than 90 degrees. The fix required that the short wall needed to be removed, i.e. re-framed and re-dry walled. Instead of the plumber took the liberty of doing a quick fix by cutting notches in the 2x4's to permit the tub to fit. I asked if the tub required a mortar base per the manufacturers installation instructions. The plumber told me and my wife that this was not necessary. Stating that the manufacturers instructions sometimes were not relevant. The tub was installed to the surrounding studs via screws in the tub flange. Next the tiler installed the waterproof board in prep for the tile. When I stepped into the tub it sounded like the Kohler acrylic tub was made out of cheap plastic which would break at any second. The plumber had to come back and cut a 12x 24 hole in the wall to spray foam under the tub to mitigate the cracking sound. Next the plumber installed the shower fixture backwards, i.e. hot was cold and cold was hot. Again he had to come back and fix the error. The plumbers communication and service was extremely disappointing. After a $14,000 remodel the tub still creaks. The electrician wanted to go under our home and drill holes to install the wiring for the heated floor and cut massive holes in the drywall requiring added expensive and eye sore patches. I had to direct the electrician to an alternative method saving us significant time and money. The thermostat was defective and needed to be replaced the first day. I needed to investigate thermostats and suggest an alternative product which was initially frowned on by the electrician. The product I found was superior and less expensive than the one used by the electrician. At the conclusion of the work the ECT owner gave us the "my wife and I are leaving town on vacation tomorrow so we need our money" statement like we were going to stiff him. We have received no follow up inquiry from anyone to determine our level of satisfaction. Other than the title installer I would not use or recommend ECT again.

Work was completed after five days. Derek was very prompt and did an incredible job of lining everything up. Tile was perfectly spaced and level . Truly a professional job and well worth the money!

Overall, the job went very well. I reached out to Andrew who was able to schedule work for the following week, starting on Thursday and finishing the job on Friday. He called back Tuesday of that week to inform me that the current job would run a day late, causing my job to start Friday instead of Thursday. He offered to come back on Saturday to complete the work if I didn't want to wait until the following week for completion. After getting the tile glued down and set the first day, I found that there were a large cluster of similar colored stones grouped together which I thought looked unbalanced. When the installer Derek arrived to finish the next morning, I pointed out my concern, and he wasted no time doing whatever it would take to make me happy. He pulled up and redistributed 20 or 30 stones which cost him a couple of hours. Ultimately I am very happy with the result and would hire Emerald Isle Tile again without hesitation. There price was better than 2 of the 3 other contractors I called as well.

I have had a really good experience with them. They worked with us and calculated everything prior to coming in and doing the job and they got to it and finished it before they said they would and the quality was there. They really communicated well so I can't think of anything that I would had disliked about them.

My wife and decided it was time to upgrade our vintage 1931 main bathroom this year. We first talked to Emerald Isle Tile because we liked the examples of decorative tile work provided on their web site. After Andrew visited our house, we hired them because Andrew was open minded and gave great advice (very knowledgable and experienced). We were a tough customer because we had a very tight deadline. We had 10 guests moving in within 6 weeks of starting the complete bath remodel. If the job wasn't done, all of us would be sharing one bathroom! Andrew committed getting it done, but also acknowledged the schedule was very tight. We started within a few days, and for the next 6 weeks we had plumbers, tile experts, demo teams and a foreman in our house almost every weekday. While there were a couple times that the team didn't arrive per the committed time (hence the one less than perfect score), the overall schedule was managed perfectly and the job was completed on the very day our guests arrived. We are very happy we chose Emerald Isle Tile for our project. The rerouted plumbing was done in three phases, the tile work took 2 weeks and the drywall was replaced within a few days. The quality of work was excellent. And best of all we love the tile/grout recommendations provided by Andrew and his team. Most importantly, our guests all loved the "new" bathroom. They said is was like a high end hotel bathroom.

The people at Emerald Isle Tile are very easy to work with. They are all polite, respectful, and very professional. This was a month long project, with lots of different men coming and going. They were always on their A game. Their conversations, and interactions were professional and respectful. Never heard any sort of trash talk (I really appreciate that). Any bumps along the way were handled quickly and without "drama"". The work they did was extraordinary. They kept me in the loop throughout the entire project. Every little detail was attended to. No short cuts or quick fixes. They truly live up to their motto "beautifully installed. Built to last". I am more than pleased with the work they did. My new bathroom is absolutely stunning. Thank you, Andrew & crew. It was a pleasure working with you.

They did a fantastic job. The shelves look so nice and we love it. They have good communication. They were clean with their work and they cleaned up after. They maintained the cleanliness of the house. They were polite and professional. It?s always good to find companies like this because there is not a lot in the construction industry. We will use them again and we will not waste our time finding new ones because we are happy and satisfied with their service.

There were some issues. He got such a big response, we had to put it off, which ran into my scheduling, so it kept getting pushed back. He had gotten so swamped, he hired subs. He sent the sub out and he made a mess of things. He ended up sending out another sub to correct what the previous one had done. He was trying to be accommodating with scheduling, but we just had cost issues because he wanted me to pay more.

They cleaned up after the days work and we're respectful of our needs to keep our pets safe.

Andrew and his team helped my spouse and I create our resort inspired bathroom. They helped from transform a "jack & jill" bathroom into something of luxury. From the initial consultation to the final decorative backsplash being tiled the project was a breeze working with Andrew and his team. They showed great attention to detail and true professionalism, we are over the moon happy with how everything turned out. We will definitely be using them for our next bathroom additions.

Redid all the tile work in our master bath, including a new shower floor and surround. Also added in floor heat before tiles were applied._x000D_|_x000D_|Very nice work, we admire it daily!

We are very happy with our new shower. The owner was prompt and very professional and provided a very detailed quote of the work to be performed. The project manager sent an email or called each night to advise of work that would be performed the following day and the time the crew would be arriving. The crew put down drop clothes to protect our hardwood floors and cleaned up each night. They completed the job on time and on budget. We would definitely use them again.

They did a good job and did the job in about a day and a half. They were fast, personable and kept up informed on the work. The owner, Andrew, did come out and inspected the final work.

Good estimate but changed our minds.

Andrew's crew was prompt and courteous. They removed the old carpet, prepared the subfloor and laid cement board before they could even start on the slate installation. I was most impressed with the work ethic of the stone installer. He arrived every morning in good spirits, and worked hard all day. We discussed the effect I was looking for, and the slate tiles which I pulled from each box as those I liked best. This was a big job, over 700 square feet in the living room, entry, and kitchen, but he kept up a high production level and finished in record time. He even liked my dogs! Andrew was patient with the time I took to pick just the right material and gave me suggestions. The price was higher than other bids I had received, but I am very glad that I chose Emerald Isle Tile for this job, and I would give them my highest recommendation.

My experience did not go well. I bought one of their discount deals but the price increase significantly when I got my estimate. They started a few weeks after Andrew the owner said they would and I never saw him again. The job was contacted out to someone who contracted it out to someone else. The tile layer started a few hours later than they said he would each day, then they would work one day and go to another job the next day then come back the next day and then vanish for a few more days. There was no accountability for the work since it was Andrew who gave me the quote but 3 other guys who would show up at different times , say one thing, do another and then be gone. This is the first bad review that I have ever written and I honestly would not have written it had I not seen that they were offering another "special deal" and I wanted to let others know of my very bad and unprofessional service with them.

We are very happy with the outcome! They were able to expand our shower a bit and completed the project within a couple weeks.

It didn't work out fine. It was horrible. He came out and said as I believe this is too small of a job and it is not worth my time. He was rude. It was not a good thing. The price was fine. I never use them again.