Eco Electric & Plumbing

Austin did a really good job and had my ring device running quickly. I also got a good deal on the cost.

They made appointment for 2/23/2023 11-3PM and I had confirmation on 2/22/2023 1PM via text. Next day, they texted me 4 times from 7am to 11am asking if I wanted to move my schedule to early morning, but if not, I am still on schedule for 1-3PM. I did not respond as I was busy this morning and wanted to keep my original appointment at 1-3PM. Then, at 2PM, they texted me that they were running behind and was not able to make it to my house. I had to take full day's work off and used personal vacation to accommodate this certain date. So I called the customer service, and then their response was that they reached out to me several times during the day regarding availability and I never responded. I don't want to yell at customer representative, but trying to blame a customer for missing an appointment from your mistake is never a great conversation starter. They even said that the appointment is 'tentative' which is very absurd. I was never told that the appointment was 'tentative' and I received confirmation until 11AM that my appointment was still on from their text. On top of that, they hung up on me three times during the conversation, which drove even angrier. I just told them to forget about it. If you want to save your time and don't want to waste your day, please do not hire these guys.

I just wanted to say that this was my first experience with a trades company in my home and I had no idea what to expect. I was blown away at the professionalism and attention to detail from Arron and Matt. They showed me how much I was overpaying by having a tank water heater and they were able to remove the tank and install a tankless SAME DAY!! I will never use another company other than Eco.

Professional and thorough! Got my leaking water heater replaced pretty quickly!

The technician that came out exceeded expectations. Estimates were all upfront and they got all my outlets fixed. Would definitely hire them

Project started great and everyone was very friendly. Toward the end of the project I found things that were damaged in my home and a number of items that Exo Electric failed to complete. As soon as I mentioned these items, their attitudes shifted instantly and then weren’t so friendly. I hired them to remove all of the dangerous knob and tube wiring, replace the panel inside, swap all switches & outlets and replace the box and mast outside. The knob and tube wiring is still in my house, they installed light switches crooked, did not swap every outlet like they said they would, left a major outlet in the kitchen dead-no power to that outlet still to this day, installed that outside box cooked and not flush to the house, the mast is touching my new roof done a few weeks ago and bending shingles, the box inside is not installed properly and does not latch shut. They said they were going to bring a label maker to make the box nice but instead wrote everything by hand and not clearly, quite sloppy actually. They attempted to charge me an exorbitant amount amount for additional work to remedy these issues and I said no. They went on to say that they were not coming back and that the job is marked as complete. This. Reach of contract on their part has caused multiple issues with other projects including the roof, siding and gutters. Customer service from this company was horrendous and they are anything but professional. The GM Cory Hessiltine was extremely unprofessional on our 1 call, using profanity and not allowing me to speak. He went on a rant and essentially “told me how it is”. This company is run by sleazy sleazy sales people, I was clearly just a number to this company and they do not care about helping their customers, their only concern is getting paid- not doing what is right. Don’t make the same mistake that I did in hiring these amateurs.

Eco arrived on time, but after an hour and 300 dollars I was left with a bigger mess than we started out with. When the representative told me what the problem was I asked what the resolution was and asked for a quotation. I was given a verbal quote for 1800 dollars and questioned it as it seemed really high for a few hours work. After less than three minute the price was revised to 800 dollars. The representative explain he had no more time for me that day and left after presenting a bill for services performed that hour for 300 dollars. I never received a hard quote via email or in the mail. After further work the problem I discovered the real problem and handled it in about an hour with less than 20 dollars of materials. Eco does not have the experience they claim. Their fees are out of line with industry standards. This was the second time I tried Eco and it is the last time.

Was a great experience. The employees are professional and reliable.

Everything went great!

Great! Very efficient.

I bought one of the Angie's List deals for an hour of work. I had 2 issues, one immediate, and one a question/item I had been wanting to hire somebody to advise on for awhile. Before I purchased the deal, I called ahead to see whether they could advise on what was needed to set up my electrical outlet/system to operate a European appliance I had and whether they had someone with that experience. The person who scheduled said that should be fine, but to just show them when they got there. My other issue was a sparking outlet. So, the 2 guys that came didn't know (one in training I think, and one more experienced) They were very nice about everything, but they also couldn't tell me why the outlet sparked and shocked me when I plugged things in sometimes, but did test the outlet in question and said it was fine and it seemed I had enough power to operate my electronics. It has happened again since so it was never resolved. Maybe that one wasn't their fault or it's just not something you can fix it if doesn't always happen. But, re: the European voltage, they didn't know, had no experience in that, and had to do some research when they got back to the office. They called back and basically said no, it couldn't be done or something like that but didn't give a clear answer on why/what could be done or what the cost would be. My neighbor (not an electrician) researched it and figured out that I needed a step-up transformer and what voltage. I got one and the appliance works fine. Not ideal; I still want to know whether I can get the outlet changed, but funny that my neighbor at least gave me that solution, which they didn't. I did not have any confidence in their abilities and would not use this company again.

The $200 we paid for an electrical inspection seemed too high for what turned out to be mainly an opportunity for them to make bids on doing work. On the other hand, maybe this was necessary. The bids they sent were quick and thorough, which is not always easy to get from contractors.

technician Zach was thorough and provided good explanations of necessary repair and other electrical questions I had

Both Ryan and Zach from Eco electric are very professional and thorough. Seemed like Ryan had the lead and Zach was an apprentice. They did the job well and within time. I had constant reminders and automated messages reminding when the appointment was, day of appointment Ryan called up in time informing of a delay. The recessed lights never got wired because the wiring was not done properly and they were wanting to charge me more to get the job done. Pros: Punctual, Professional, Cleaned up after themselves, Did the job perfectly, Straight forward and unwilling to cut corners / break codes (appreciate that!) Cons: Horribly over priced. More than 3 times what my own estimate was. I know no one had a gun to my head to continue with them but we had a deadline and getting these last few things was important. But in normal situations I will look elsewhere.

They were on time, efficient and no mess. Moved furniture when necessary, cleaned up and moved back. Made a suggestion or two that were different than we originally planned and their suggestion made more sense and looked better. All finished in about 5 hours.

I called electrician after electrician trying to find one willing to install a 300 lbs. chandelier. Most simply told me it was not something they could do. I found one willing to do it, but scheduled me 30 days out, only to cancel the day of because they were not prepared. I decided to search further for another electrician, and found Eco Electric. One of the best decisions I ever made... Eco Electric had a technician out within days to survey the job. Connor (our tech) was immediately able determine what needed to be done, and strategically planned hanging our very large chandelier. Through the whole job, Eco Electric kept me updated through every step of the way. I never had to do any follow up, and I received notifications by phone when techs were about to arrive. Connor also showed a genuine concern with the job. It wasn't just his sense of determination and confidence: but he showed true care for our house and the chandelier. I felt at every step of the way I was in good hands.

Extremely professional, prompt and courteous which is sorely needed in the industry. However, prices were exorbitant and the "quick fix" done on the exhaust fan issue did not properly address the problem.

Not at all. I thought I was paying $25 for a $99 service call. I expected the tech would need to increase the bill in some manner to cover the true cost of the service call. At about 10:20 I attemtped .....twice...to call the number on the email reminder to ask what the xxxx. Promising to keep my compuser. Both times their telephone system.....hung up on me. I knew this was a very bad sign. It told me they are tying to hard to be "cost effective" and "efficient" by outsourcing the customer number, or buying some piece of software that perports to "handle it all" They called me after I signed up a week ago or so, a very polite female. I took the time to explain how my physical location and mailing address cause some vendors troubles. I received several email reminders, and I recall, I believe at least one telephone call reminder. I now see they are putting all the money on making sure they tech can move between calls as fast as possible. My appointment was for 10am to 12pm. Plenty of time for just a service call. At 10:45am, while sitting waiting, and well into my stew, I got a call from another nice female voice telling me the technician had just informed her he could not make it on time. LOL.......to communicate that to me tells me that's probably what he told his service desk and they don't have enough customer service training or sense to not say that to the customer. She offered to have him come at about 2pm. I told her to cancel the whole thing. Because I certainly have nothing else to do with my day except watch the sun come up and go down. Yeah, the guy will get yelled at, and justifiably. They will probably get mad at the young lady also. They shouldn't. They should look in the mirror and say "man when we run these elcheapo promos, and things blow up, it's just not worth it. I was NOT shopping price. I was shopping value and service. I think these guys had an A rating and good meterics. I fully expecteded the tech to increase my bill, etc. I even had a second very small job for him to do. Including understanding that he might have to come back. Getting customers based on price is really an old school business lesson. It doesn't work, because your business plan includes too many "acceptable" failures like me. Especially with your business being on Angie's list. You've got to bullet proof your model. No I will go pay full electrician price for some firm who is more mature and smart.

It worked out very well and they did a really good job. They showed up on time and did the work quickly and cleaned up well after themselves.

`I had left it to the last minute and they were able to squeeze me in and did an amazing job. They showed up on time, dealt with my barky dogs, did not let the cats out and were super clean.

They installed two new circuits for the microwave and hood. We installed four can lights and installed a dimmable switch for the new can lights. Excellent work and highly recommend!

Excellent. The team at Eco were incredible. In the busy world we live in schedule is important to me. They showed up when they said they were going to and finished on time and under budget. When things came up that were unforeseen (as they always do in the construction world ) I was notified immediately with what the issue was and what options I had and then asked how I wanted to proceed. It was a great experience overall. Couldn't be more pleased with the team I got.