The service rep, who does the sales pitch, was a bit over the top. We had done our homework and received 3 other estimates already. The 90 minute sales pitch should have been cut down to 15 minutes max. FloForm was not the low bid nor the highest but seemed right in the ballpark. We went with them because of the Costco reputation. Some issues developed over hidden wall imperferctions that affected measurements and ultimately fit of the countertops. FloForm wanted an additional $600 to fix what we believed was their error. When we threatened to take it to Costco they fixed it at their cost. Final product looks very good just wish we hadn't had the headaches to deal with. Would still consider using them again only with caution.
Description of Work: FloForm is Costco's provider for granite or other stone countertops. We contracted for countertops in a master bathroom remodel. This included undercounter sinks but no plumbing work.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$3,800
Roy B.
10/2013
5.0
garage doors
 + -1 more
They weren't the successful bidder. They were very pleasant on the phone. They were easy to deal with and I enjoyed the process.
Description of Work: I got a quote from Costco.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael F.
01/2013
5.0
video transfer
 + -1 more
They did a good job and had a fair price. I've not compared it to anybody else, but it seemed like a fair price. I'm happy with them. I will use them again.
Description of Work: I have been using Costco for video duplication and transfer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Terri M.
07/2012
2.0
garage doors
 + -1 more
The people in my local Costco at the garage door both were nice enough and gave me a pamphlet to look through and signed me up to have a "garage door consultant" come out to my house take measurements and walk me thru my option in a no pressure sales environment. I had good luck with Costco with my window coverings, so I was thinking I would give them another shot. Well the consultant came out, and spent a little time measuring my garage door and a lot of time giving me what I believe to be a hard sell to get me to purchase a garage door and an opener. Didn't really talk much about the product or the differences, just started filling out the sheet with "what I needed" and told me "I've got a today price, and if you don't sign up today I can't offer you as good a deal". Well that was a complete turn off to me and completely opposite to the experience I was expecting. While the Amarr doors and Liftmaster openers that the Costco partner offers are both great quality, I found the customer service experience lacking and had two other companies found on this site that offered better prices for the same or similar products and in my opinion a far superior customer experience.
Description of Work: I was looking to get a new garage door for my house and decided to sign up in my local Costco for someone to come out and give me an estimate. The sales person came out and provided me with an estimate for a new garage door and opener, but after receiving a few other quotes I decided to go with another provider.
Rating Category
Rating out of 5
value
3.0
professionalism
2.0
punctuality
3.0
Pat M.
05/2012
5.0
I like the prices and that they stay on top of what is in as far as electronics. I love their pharmacy. I get really good prices there, and they are helpful. Their bakery is wonderful. I also like that they have great party trays if you are having a party. They also have a well-stocked wine selection.
Description of Work: I was there for general shopping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Beatrice S.
04/2012
3.0
tv sales
 + -1 more
Costco doesn't really give service, but for price it is Costco.
Description of Work: We bought a TV at Christmas time from Costco.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$700
Gary D.
09/2011
5.0
garage doors
 + -1 more
The quality of workmanship and the quality of the product were great.
Description of Work: I used Costco to put up new garage doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bonnie S.
06/2011
5.0
eyeglass repair
 + -1 more
I like their products and I like their responsiveness if something goes wrong.
Description of Work: I bought two pairs of glasses from Costco. I was there last week to have one pair repaired for free.
Rating Category
Rating out of 5
Yes, I recommend this pro
Pat M.
06/2011
5.0
countertops
 + -1 more
They sub-contracted the work. Their prices were good in comparison to some other people that I talked to. They were able to come in and get it done at a reasonable price. They were on time and cleaned up after themselves. They were eager to learn what my needs were and they were very helpful in looking at my kitchen as it was to find out what would be the best colors to work with the cabinet and the flooring. The quality was excellent.
Description of Work: Costco installed countertops.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Patricia M.
02/2011
5.0
countertops
 + -1 more
I used them primarily because of the cost. I got the counter tops and tubs from them. They did a great job. They showed up on time and were punctual. They cleaned up after themselves.
Description of Work: I bought counter tops from Costco three weeks ago. They installed them as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Courtney T.
12/2010
5.0
garage doors
 + -1 more
When they first came out they had the wrong door on the truck. I said it really doesn't matter about the size of the panel but the installer said he did not want me coming home time after time looking at the wrong door. He convinced me they had to get the right one. I had to wait a couple more weeks but am really happy with the new door. One guy demolished the old door and opener and installed all new track, door and opener and walked me through how every thing worked and should be cared for in about four hours. He did an awesome job including the cleanup.
Description of Work: We had a new 16' garage door and opener installed and the old one hauled away.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Michael P.
10/2010
5.0
optometrist
 + -1 more
It is a combination of good price and great service. We recommend them highly to others. They are pretty punctual. They really honor their quality.
Description of Work: I go to Costco on a frequent basis. I had glasses updated there about a year ago.
Rating Category
Rating out of 5
punctuality
5.0
Yes, I recommend this pro
GALE D.
08/2010
5.0
garage doors
 + -1 more
Everything went very well. The installers were very fast, efficient, and professional. There was one piece of molding that was not the right length. The installer said he could "piece" on together, but it would be better if we had the right one, and if we could wait a couple of days, they'd return and finish it off. We said okay, and they did exactly that.
Description of Work: We had a new garage door with a new opener installed. The estimator came and took the measurements. The installers came about a week or so later and did the installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Catherine P.
08/2010
5.0
optometrist
 + -1 more
The location stuck out to me about them. They were knowledgeable, thorough, and convenient.
Description of Work: We have been there for a regular check up.
Rating Category
Rating out of 5
punctuality
5.0
Yes, I recommend this pro
Jordan R.
11/2009
4.0
Costco is filled to the brim with great prices on many items.
Description of Work: Just regular shopping...
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$300
John D.
07/2009
4.0
optometrist
 + -1 more
I love Costco. They are friendly and speedy. Sometimes it is a little difficult to get an appointment that would work with my schedule. They are very affordable and the optometrist seems to know what they are doing.
Description of Work: I use them as my eye doctors.
Rating Category
Rating out of 5
punctuality
4.0
Yes, I recommend this pro
Michael P.
04/2009
5.0
optometrist
 + -1 more
I wouldn't buy glasses anywhere else. You order your glasses and they are there in a week.
Description of Work: I see my optometrist here. My last visit was to get glasses.
Rating Category
Rating out of 5
punctuality
5.0
Yes, I recommend this pro
$200
Bill F.
03/2009
5.0
appliance sales
 + -1 more
I did a research and I walked in to their store to get the printer. They tend to have high quality items and that s the kind of things I want. I will continue to use them.
Description of Work: I use Costco to buy my printer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
ann M.
03/2009
5.0
optometrist
 + -1 more
The last visit was to check what my vision was and for cataract. They were fabulous and thorough considering the amount of money it cost me. They were on time and he was professional and did an excellent job. I was given my prescription, so I went to Costco and within a week I had brand new regular and sunglasses. I have recommended them to others.
Description of Work: I go to Costco for my optometry.
Rating Category
Rating out of 5
punctuality
5.0
Yes, I recommend this pro
$60
Ron K.
12/2008
5.0
car tires
 + -1 more
I was happy with my overall experience. I had to wait and the wait time wasn't too long, they got my car right in and got it taken care of. I liked Costco so much because they got my car done quickly, and I shopped in the store while I was waiting. I think they had it done in under an hour.
Description of Work: I purchased tires for a Honda Accord a few years ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jenny D.
10/2008
5.0
copies
 + -1 more
The price for wedding invitations at Costco was right, so I ordered them. Costco will send you a proof before they print them to check for errors before they print. It took very little time to receive them and I was thrilled to see how well they turned out.
Description of Work: Ordered wedding invitations through Costco.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Jenny D.
10/2008
5.0
car washes
 + -1 more
Costco's car wash is fantastic. You can not beat it for the price. My car always comes out very clean. They even spray wheel cleaner on your tires to make them look brand new.
Description of Work: Drive through automated car wash on a weekly basis.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8.7
Jennifer C.
09/2008
5.0
They are great! Everything is great, and their prices are good as well. Sometimes they don't have specifically what you need, but when they do it's wonderful.
Description of Work: I've shopped here for about five years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MIKE S.
09/2007
5.0
copies
 + -1 more
The prices are good. The copies were for a job. They were a list of phone numbers. They are very quick. I can't disclose the price because I don't even know, not even an approximation. We go there for all the copies we need.
Description of Work: It is a little variable. The last time I went we got 200 copies. They were black and white copies.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DANIEL L.
11/2006
4.0
car washes
 + -1 more
Aside from their drive up machines for payment being awkwardly placed, the price is right for a quick exterior wash. It doesn't do as good of a job as some car washes and especially on an SUV you will have dirt left on the back end. They will run you through a second time however if it's not clean enough - just ask. They really need to fix the payment machines though.
Description of Work: Exterior car wash - automated.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors,
Eye Care - Optometry,
Auto Tires,
Countertops and Backsplashes,
Car Washes,
Printing - Copies,
Eye Care - Optical Sales & Repair,
TV Sales,
Appliance Sales and Installation,
Video Duplication & Transfer,
Film Developing,
Cake Decorating
FAQ
Costco is currently rated 4.8 overall out of 5.
Sunday: 10:00 AM - 6:00 PM
Monday: 11:00 AM - 8:30 PM
Tuesday: 11:00 AM - 8:30 PM
Wednesday: 11:00 AM - 8:30 PM
Thursday: 11:00 AM - 8:30 PM
Friday: 11:00 AM - 8:30 PM
Saturday: 9:30 AM - 6:00 PM
No, Costco does not offer free project estimates.
No, Costco does not offer eco-friendly accreditations.
No, Costco does not offer a senior discount.
No, Costco does not offer emergency services.
No, Costco does not offer warranties.
Costco offers the following services: Auto service & tires, film developing, pharmacy, bakery with cake decorating & deli, print & copy center, travel.