16 years of trusted service. Computer Sonics specializes in laptop and desktop repair services, as well as low prices on all computer components and accessories. We also build custom systems to meet your computing needs. Out of the area? We offer mail-in repair service for laptops. Please visit www.laptopservice.com for more information, or to request a free mail-in laptop repair estimate.
Business highlights
28 years of trusted experience
Emergency Services Offered
Services we offer
Whether in-store, on-site, mail-in, or remote, we can help you with all of your repair needs. Our experienced laptop and desktop master repair technicians take pride in providing you with top notch service and support. If you're looking for computer components and accessories, we are the one stop shop you're looking for. If you need a desktop, laptop, notebook, or tablet, we stock dozens of popular models. Stop in today and tell us your computing needs. We're happy to help!
My PC's motherboard failed and the liquid cooling system had sprung a leak. It turns out the cooling system had been leaking for a while, and the motherboard failing is what alerted me to it, but at the time, I thought the leak was the only problem. I took the system in, and they gave me an estimate of one hour labor plus the cost of the replacement liquid cooling system. I asked them to replace the liquid cooling system and clean the PC. It was a bit of a mess with dust and coolant inside. They did an excellent job of cleaning the PC. It looks almost like new. They replaced the liquid cooling system and found the PC wouldn't boot. They did some additional troubleshooting and found the motherboard was also failing. They called me with this information, to see what I wanted to do. I opted to take the machine back in the current state, since I could replace a motherboard myself. When I picked up the machine, they honored the original estimate, even though there was some additional troubleshooting done that wasn't in the original estimate. I'm PC savvy enough to fix most of my own issues, but I'll be going back to Computer Sonics for the times I'm in over my head or just don't have the time. The service and price were great. And the staff were professional and understanding.
Description of Work: My PC's liquid cooling system sprang a leak. They replaced the liquid cooling system, cleaned the interior of the machine, and checked that my remaining components were functional. They also found my motherboard was failing. They offered to replace the motherboard, but as the motherboard still had a manufacturer's warranty, I turned down the offer so I could replace the board myself for free.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
Kathy F.
06/2012
4.0
computer repair
 + -1 more
They were good. I've used them different times in the past. I've had my sister and my son take theirs there. We've always had a good experience.
Description of Work: I used Computer Sonics to fix my computer. They reloaded it.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$79
Sidney S.
05/2012
1.0
computer repair
 + -1 more
Terrible. They still have my computer and my money. I have nothing but humiliation and embarrassment.
Description of Work: I was trying to get my daughters Dell laptop repaired. It had a power problem which is pretty much industry wide as the cord or the plug stops working. I got an online estimate from LaptopService to replace the powerboard. I sent them machine to them and the price immediately went up to more than twice the original estimate. I spoke with the manager and the technician that looked at my machine. The tech told me that he had substituted parts from other machines into mine to diagnose the problem. I am a registered nurse now, but was an electronics tech for 13 years before going to nursing school and I know one of the best ways to induce other problems into equipment is to substitute parts from other machines that you think are good. I contend that they caused further damage to my machine with this parts substitution practice. I have file complaints with the BBB and the Washington State Attorney General's office. I went them a cashier's check for the minimum they would accept just to get my machine back which they received on 05/17/2012. As of 05/29/2012, I still do not have my machine or my money.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$104.03
Response from Computer Sonics Inc
This all stemmed from a lack of understanding between the original technician working on the machine and the customer. Testing was done on the unit, and it required another part on top of the part that the customer was quoted in his original estimate. The customer decided it wasn't worth it to have it repaired. He then mailed in a letter stating that he filed a comlaint with the BBB. At this point, it was decided to not cash his check until we received the BBB complaint. In the complaint he asked for his money back, so it was wise to not cash his check. The customer was taken care of, in that his unit was returned to him, along with his cashier's check which after our conversation, was sufficient enough of a response from Computer Sonics to satisfy the customer, considering that Computer Sonics didn't profit at all from interaction with this customer, and in fact lost money, due to not billing the customer anything for the technician's time, the part we ordered or the shipping to return the laptop to the customer unrepaired.
Sandy S.
03/2012
4.0
computer repair
 + -1 more
I think they changed their name, because somebody bought them, but we were really happy with what they did for us. They were very helpful. They downloaded an external hard drive. I did have to wait a while, it wasn’t that quick, and that could have been because they were changing over and stuff like that. I had to spend a little more.
Description of Work: I used Computer Sonics Inc for computer repair.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$95
Sandi F.
03/2012
5.0
computer repair
 + -1 more
They are excellent.
Description of Work: I use Computer Sonics Inc for computer repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen L G.
10/2011
2.0
computer repair
 + -1 more
Had computer 2 wks longer than they said they would. Computer came back with addtional invoice and not fixed.
Description of Work: Suppose to fix screen problem and hardware freezing issue.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$200
Maurice W.
10/2011
5.0
computer repair
 + -1 more
We had done business previously with Computer Sonics.Our experience has been very positive and the most recent encounter was nothing less.
Description of Work: Had Malware on laptop. They fixed it and made suggestions to avoid it in nthe future. Advice taken and no more problems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Jimmy Y.
03/2010
5.0
computer repair
 + -1 more
I took my computer to them. The people are professional and friendly and they did what I asked without any problems.
Description of Work: Computer Sonics installed some additional memory in my computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
FB O.
03/2010
5.0
computer repair, computer sales
 + 0 more
Very acceptable. The problem was with the incompatibility of the RS microphone, not the computer. I decided to purchase a web cam for the computer. Doug loaded the SW, tested it, and I was off an running. The service call was FREE, and Web cam was about $30. Excellent support from Doug at the Tukwilia store.
Description of Work: Determine why our new computer, which was built by Doug at the Tukwilia store, wouldn't accept a Radio Shack microphone
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
FB O.
02/2010
5.0
computer repair
 + -1 more
OK. I took the computer to Doug, he did the analysis, we decided the 6 year old computer was toast. So he built us a new computer for about $660 with a 1 year warranty on hardware. The computer was turn key to the house. This means all of the picture files and Excel spreadsheets were saved, and our email was up and running. Now for an old retiree, this was a real plus. All in all we think the service they provided was pretty darn special. I would recommend this company to anyone being a neophyte computer person. They really did a good job in our eyes..
Description of Work: My computers mother board failed which required a full diagnostic analysis of the computer to determine the problem. Cost about $120. The diagnostic analysis was done very well, me being an engineer I thought the process that "Doug" the technician was done very well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$952
Andrew R.
01/2010
5.0
computer repair
 + -1 more
The experience was very good overall. The job was done properly, their estimate was clear and they held to it, finishing the work ahead of the date they'd given me. I found the tech knowledgeable and friendly. The machine has worked great since I got it back from them, and I'd happily use them again. They honored the Angie's List coupon offered by another of their locations. Be sure to bring a printout along, as it's a good deal (free evaluation, at least that's the deal they currently offer here). Computer Sonics charge separately for the evaluation and repair, which is different from other places, which will apply the evaluation price toward the repair if you go ahead with work.
Description of Work: Had a dead computer diagnosed, then a faulty power supply replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
John T.
07/2009
5.0
computer repair
 + -1 more
I felt the button break so I called tech support -"those never break, let's do some diagnostics to see if it isn't the power supply,etc." After 1/2 hr we were mysteriously disconnected as she consulted w/her supervisor. I took it to Best Buy and told them the same thing. They fiddled with it for 1/2 hr and told me it was a power supply or the switch and they couldn't fix either, they would have to send it off. I took it to ComputerSonics With the slightly longer story. They said they could not look at it that day (4:30 pm). Called 10 AM next AM and said it was the switch (hurray!!) and gave me a price that I readily agreed to and they told me it would be ready later in the day. A while after I hung up, I called back and asked about adding some memory to it. "No Problem! since I have it open anyway it will be easy, you can still get it this afternoon."
Description of Work: They replaced the on/off switch on my computer tower and added extra memory.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Eric L.
12/2008
4.0
computer sales
 + -1 more
I shop here often. Haven't had a repair here, yet, but I would strongly consider them.
Description of Work: The prices at this small-ish computer store are good but not as cheap as the specials/sale items at the big electronics stores, but the staff is polite and knowledgeable, and willing to share that, which is helpful when your alternative is trying to figure something about your PC out through futile Web searches.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$50
JANEEN A.
10/2008
5.0
computer repair
 + -1 more
She was very professional and was the only one that would come out to my house to fix my computer. She did good quality work for a very fair price. I would recommend her.
Description of Work: Caroline came out to my house and fixed my computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
GAIL G.
09/2007
5.0
computer repair
 + -1 more
They could be a little faster but that s ok, I understand. Their quality of work is so good and it really doesn't matter to me that much. I like them and I feel like I can trust them with the work I need to get done.
Description of Work: Computer Sonics configured 2 completely new systems from scratch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
TRACY S.
09/2007
5.0
computer repair
 + -1 more
The technician was very knowledgeable, friendly and timely in his work. I was so pleased as they did not charge me. I will definitely go back as I feel quite confident of their business approach.
Description of Work: I was unable to get on the internet. The computer technician repaired my PC.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JOSH T.
04/2005
4.0
computer repair
 + -1 more
THE COMPANY UNDERSTOOD MY COMPUTER NEEDS VERY WELL. THE COMPANY PERFORMED THE WORK TO MY SATISIFACTION. I EXPERIENCED A SLIGHT LANGUAGE BARRIER. I WAS PLEASED WITH THE OUTCOME OF THE WORK.
Description of Work: UPDATED MY HOME COMPUTER FROM MILLENIUM EDITION TO WINDOWS XP HOME EDITION.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Computer Sales
FAQ
Computer Sonics Inc is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 10:00 AM - 5:00 PM
Computer Sonics Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Computer Sonics Inc does not offer free project estimates.
Computer Sonics Inc offers the following services: Whether in-store, on-site, mail-in, or remote, we can help you with all of your repair needs. Our experienced laptop and desktop master repair technicians take pride in providing you with top notch service and support. If you're looking for computer components and accessories, we are the one stop shop you're looking for. If you need a desktop, laptop, notebook, or tablet, we stock dozens of popular models. Stop in today and tell us your computing needs. We're happy to help!