Charter Construction Inc

Charter team members have helped us on more than three dozen jobs over the last 9 years. Some of these jobs were as low as $10,000 and some over a million dollars. Vested employee owners have showed compassion, professionalism and promptness on jobs including large trees falling on homes to water and fire damaged structures. Dependable.

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Our home was broken into late at night on a holiday weekend. Our insurance company recommended Charter Construction for emergency board up service. I called their 24-hour number and received a return call promptly from their on-call person. He took our information and dispatched two people who came to the house and screwed a panel of plywood over the window at about 2am. The next morning (a Sunday), one of their people called to make sure the board up was taken care of, and to schedule a visit for repair estimates. The estimator arrived promptly as scheduled after the holiday. The damage was pretty well contained to the broken window, so he recommended Statton Glass to simply replace the panes. To this point, we were very pleased with Charter Construction's responsiveness and professionalism, and appreciative of the emergency service they provided when we needed it. But we were nonetheless surprised when we received the bill for the board-up -- $550. Gulp! When I had asked the estimator what I should expect, he said about $375. I guess emergency service in the middle of the night on a holiday weekend commands quite a price premium.

The Charter emergency services crew was excellent and professional. They managed to remove 700 lbs of SileStone without breaking it. They also ground down the remaining tile mastic to bare concrete. In retrospect they should have draped plastic over the cabinets in the immediate area as they ended up full of concrete powder, but they had at least sealed the area off from other rooms. The result, other than the cabinets full of powder, was perfection. The problem I have with this company is that they twice tried to get me to sign an authorization to perform reconstruction services without ever providing a bid or anything in writing regarding the scope of work. Totally unprofessional. That would be like giving an auto mechanic free reign to do anything he wants to you car with no price limit or estimate and no scope of work and you agreeing to pay for it. They traded info with my insurance company but never gave me a copy of their estimate even though I control who does the work and for what price. Even after I made it clear and asked for a bid, I have never received one. I think they wanted to assume they were a shoe-in for the job of rebuilding or that my insurance would somehow just give them the additional work. The very first time I met Tyler, the project manager assigned, I made it clear that I was not rebuilding the the way it had been before and even provided an architectural drawing of the new plan. He told me at the time that they would bid initially to repair to the scope the insurance was willing to do and then he would bid on the work the way I wanted it and yet still tried to get me to sign the authorization to proceed with reconstruction twice. I never got either bid and I know they were willing to do it for less than my insurance company was willing to pay. This makes no sense. Anyway, if you need emergency services, they were great and my insurance paid that bill. Beyond that I don't know because I couldn't get a legitimate bid from them and it just seemed really hinky. I went with Steven R Lewis construction and design services in Redmond instead.

Working with the company was a pleasure. They were professional, on time and completed all they contracted to do and did a beautiful job. When they were done, in the exact time frame they said, you could not tell there has been any damage. I would highly recommend this company.

He was punctual. I have not made a decision at this time.

Everybody on that wall was completely satisfied, it met their expectations. They held to their bid price, which was around $90,000.