CAROL IVAN

Carol was very responsive to our needs. She recognized our issues and resolved them efficiently. She answered our questions in "plain English " so that we could understand the issues. We will definitely call her in the future.

Carol came to our house, determined the problem worked on correcting the issues and left us with a working system. Carol was very informative as wored on the system, explaining to my wife and I what she was doing and why without all the technical jargon associated with computers. After she resolved our problems she patiently answered all our questions in understanable terms. She will be our call when we have problems in the future.

Carol not only resolved the issue with my printer but gave me relevant information regarding my software and offered additional suggestions that were helpful. I have used Carol's services previously and already aware of her competence and ability.

Carol did an excellent job. She is very good at telling you what she can do and what she can't do.

She is very reliable and worked efficiently.

excellent. Carol explained what she was doing and gave me some good tips on working on my computer. she also did not charge for travel time.

It went very well. Carol came and set everything up in two hours. She set up the new router, made sure all computers on the network behaved themselves, set the two network printers and network strorage were functional. At this point everything is working as I had hoped it would. I had hired Carol before and she didn't disappoint me. I would certainly hire her again.

In one hour and fifteen minutes, Carol cleaned up two computers and fixed problems with Windows 10, Firefox, and Chrome compatibility. It was like having a private lesson in computer maintenance. She was terrific. I will definitely keep her in my contacts list for future computer problems.

Carol is prompt, responsive and very keen to provide service within a budget. She is adept with network hardware and configuration, as well as individual workstation configuration. She is fluent with MAC and PC and moves seamlessly between both platforms. Most importantly, she is an excellent teacher and worked with our providers to optimize their workstations. Some of our providers are very tech-savvy and others are not. She is able to address concerns regardless of the level of tech knowledge a person has. She is personable and has genuine social skills, which many folks in tech sorely lack. Best of all, her rates are quite affordable.

It went extremely well. She arrived on time. First, she set at each computer and performed a number of tests as well as measuring the Wi-Fi signal. She then performed diagnostics on my wife's computer, removing some un-used programs. She also carefully examined the browser setting and made several recommendations. We agreed with these and she corrected them. Then she went back to my computer and performed the same diagnostics on it. Again, she made some recommendations and tweaked the browser settings. At my request, she installed the Chrome browser. I am quite pleased with the results and can certainly recommend her.

Carol is fabulous. Punctual, professional, efficient. Did what we wanted done and then also solved additional problems I identified while she was here. One stop shopping for all your home computer needs!

This is the second time we have hired Carol to help us clean up or set of office computers and we will certainly do so again! I particularly appreciate how she explains what she is doing in terms that I can follow.

Carol arrived on time and was courteous and was very personable (without being intrusive). I sat with her most of the time she was there, not because she necessarily needed me but because I had a lot of questions and was interested in what she was doing. She answered all my questions and had a lot of knowledge on computer issues. I am a business-owner, so the health of my computer is so important. So the fact that she explained things, including what I need to look for in my next computer purchase, was definitely value-add. We went a little bit beyond the time she quoted she could get it done in, and she did not charge for that extra time.

It went very well and now I am set up with my new computer and comfortably operating it. I had suggestions for what I wanted to do and learn, and she had suggestions/recommendations for me to know and learn. It was important to her to customize the computer to my liking and level of expertise. Beyond my expectations, she setup my printer, too I will use her service in the future.

Carol is one of a kind, great at what she does. If you have computer issues, networking, printing, software....run don't walk to get Carol's help. I honestly believe there isn't anything Carol can't do when it comes to resolving/updating any home computing or small business technical needs.

Perfect. Carol was very knowledgable and extraordinarily helpful. A consummate professional. She solved everything over the phone. Made my day. I would highly recommend her.

Carol was very professional and quickly took care of our problem. It took her less than an hour.

Both times I used Carol she responded promptly and arrived at the scheduled time. She worked efficiently, gave good advice and left my computers humming contentedly.

Carol works quickly and confidently, and took on the complexities of this job with focus and concentration. She asked for my preferences when she knew it would matter, but otherwise worked on her own, with great results. Since I'd been using XP, there was a learning gap, and Carol diplomatically walked me through the shift to Window 8.1. There hasn't been a single problem since she provided this service. I wouldn't hesitate to recommend her to anyone.

Carol is knowledgeable, responsive & just overall fabulous! She is the PERFECT person to help you figure out what network configuration would be best for our specific needs for our unique home location/situation. She quickly identified what set up we had and gave us a plan that would use some of our current equipment, what we'd need to purchase (on our own to save money) and then how to configure everything to receive the most efficient use of our internet connection. Carol really helped us understand how things worked! We now have the fastest internet connection throughout the house without any dead zones. Thank you Carol!

Carol patiently peeled back layer and layer of mechanical malfunction--to uncover more than one source for the poor connectivity. The Comcast combined modem and router was failing, my Asus computer was not able to maintain a wireless connection to the new router when I used my Bluetooth keyboard and mouse (she discovered this problem and verified with a web search that ASUS have had this problem in the past), my printer wifi wouldn't work because of where I had located it and I had outdated software and drivers. She discovered all these problems and worked on it until she got it fixed and then gave me more than a fair price including taking the Bluetooth mouse and keyboard that I couldn't use anymore as partial payment. I wouldn't trust anyone else with my system!

Phone call exceeded my expectations and I look forward to working with her in person.

My computer was very slow, unable to access some programs and giving me problems in general. I called Carol Ivan and we made an appointment for today. She came on time, was very efficient, explained everything clearly and did a great job. I am very satisfied with the work she did and, whenever needed, would not hesitate to call her back again.

Carol is quite competent and knows her stuff about PCs.

Advised about future changes. Great to work with, very user friendly.