This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
Brennan Heating & Air Conditioning
Water Heater Installation and Replacement, Water Heater - Repair or Service, Solar Water Heater System - Install,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
Since 1987, Brennan Heating and Air Conditioning has served thousands of customers throughout the Puget Sound. We offer a variety of home comfort products including furnaces, air conditioners, heat pumps, hydronic heating systems, active air purifiers, and gas water heaters. We have even expanded to offer standalone electrical services in addition to heating and cooling repair and maintenance. Brennan Heating - Comfort You Can Count On.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Residential furnace repair, maintenance, and installation. Residential air conditioning repair, maintenance, and installation. Residential water heater repair or replacement. Generator install, boiler installation, thermostat replacement and programming, and residential electrical projects.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.72,229 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 10% | ||
| 4% | ||
| 2% | ||
| 3% |
Showing 51-75 of 2229 reviews
Sharon V.
Mar 2018
Everything went very smoothly.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had such a great experience with us and we look forward to serving you again in the future."
Macy G.
Mar 2018
March 2009: All day furnace installation was long and arduous. Seemingly many problems with the crawlspace installation. Finally over and done and all is seemingly good. Until November's big freeze and snow storm. The heat went out. I call Brennan and they tell me to get a hair dryer and extension cord and go out to the side of the house and heat up the pipe with the hair dryer. OK. That finally got me some heat, but really? This is how it's done? I bet they tell all the old ladies this is how it is done. They did say that they tell all their customers to do this. Next fall same problem. Brennan comes out to service four times in that 8 years and tells me everything is good. Except when it gets really cold you have to go out and use that hair dryer on the pipe. October 2017. The furnace goes out entirely. I call Brennan and ask for a service call. I am told someone will call me. I call again two times more over the next two days and get a frosty "Someone WILL call you". No one ever calls. It is well below freezing and I have no space heater. I call another heating co. After contacting the furnace manufacturer they tell me that the wrong furnace was installed/should never have been installed. They put a new part in hoping that will resolve the issue. No. It keeps going out. I get a whole new furnace put in. No one ever mentions that there is a warranty on the original furnace. I never got a call from Brennan. It is like I did not exist. The new furnace is working fine (no going out to the side of the house with the dryer when it is freezing) although I have some big issues with the new heating company at least I have a working furnace. But in 8 years I am out about $10,000 on two new furnaces. That seems pretty over the top and I feel rather used and abused by all. Perhaps this is just the way that heating companies work these days. Two reputable heating companies and problems with both.
Terri L.
Mar 2018
Extremely pleased, I would highly recommend Brennan. Installers were punctual, polite, and highly skilled. Their truck contained a full sheet metal workshop, and their fabrication of extensive sheet metal connections was superb. The estimate for the job was thorough and complete, I loved the online receipts and follow up instructions, and the completed installation was on time and exactly what was on the estimate. Brennan even cleaned our electronic filter and did some added work without charge. I would and will hire Brennan again, and am switching to Brennan for our yearly furnace tuneup. This job was a 10 out of 10!
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had such a great experience with us and we look forward to serving you again in the future."
Stephen N.
Feb 2018
They were booked pretty far out, but had a cancellation and offered it to us. our services technician (Bill Sather) was professional and nice.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had a great experience with us and we look forward to serving you again in the future."
Rachel O.
Feb 2018
My downstairs heater went on the fritz. Unable to install a new one without assist thanks to builders years ago, I was without heat in my condo. Brennan was recommended by co-workers. Shawneen in Electrical provided an estimate by phone and worked with the crew to fit me in so I wouldn’t be without heat through a weekend. Jim H came out and spent the time needed to wrestle out the old heater can and get a new heater installed! He also gave helpful cleaning recommendations to maintain the heater. Jim was professional and cleaned up debris after from the install! Great experience in this time of need! Thanks!
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had a great experience with us from start to finish and we look forward to serving you again in the future. Enjoy the heat!"
Daniel M.
Feb 2018
The sales rep was super professional and I could tell he was concerned about what was best for our family's needs, rather than just trying to get a sale. The install crew was exceptionally awesome. Every one of them was polite, courteous, hard-working. They installed very quickly but still took their time to do it the right way. I loved everything about our experience with Brennan and we are very happy with the final results in our home. Definitely recommend! Also, when the permitting department came to inspect the electrical work, he said that he has never had any problems with Brennan. In fact, they usually go above and beyond to make their work high-quality. Just thought I would mention that recommendation as well.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had a great experience with us from start to finish and we look forward to serving you again in the future."
Kathleen S.
Jan 2018
My main disappointment is in their "deliver the best customer service" after the fact. I had a furnace installed....top of the line for a small residential... Lennox quiet,energy efficient....not at all inexpensive, and did expect there would be a follow-up visit to go over everything. The job did take longer than they anticipated but I did still expect them to clean up after the job was completed. There were a few screws on the carpet and mud had been tracked in...although they did lay canvas for that purpose. There was a section of pipe that had to be extended to the outside of the house where there were gardening tools and a hose reel that had been secured into the rockery but instead of verifying with me they moved everything out of the way and left them as is. I have to say that aside from all of this that the job did start off great. My consultant, Craig was quite friendly and professional. He answered every question with detail and never made any attempt to offer more than I was originally wanting. The crew were very polite, friendly answered any questions I had for them. A few days from now I expect things will mellow out and I will enjoy my new heater. But again...I just do not feel they followed The Brennan Promise which includes : "commitment to excellence" and "ready to serve you 7 days a week". Once the job was completed it seems I have fallen to the bottom of the list.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your business and thank you for letting us know of your concerns. According to our records, you had requested a site visit after the install and it looks like we came back out to your house the Friday after your install. We're very sorry to hear that screws and mud were left behind. We pride ourselves on cleanliness and most certainly would have come back to pick up any mess that was left behind. I spoke with the Install Manager today, and it sounds like your technician, Chuy, and him, have spoken with you already about your concerns. I wanted to follow-up and see if there are any other concerns or questions you may have for us. You may email me at management (at) brennanheating.com. If you feel we took care of your concerns, we'd greatly appreciate it if you wanted to update or delete your review to reflect the changes. Thank you again, [Member Name Removed], and our sincerest apologies."
Brad B.
Jan 2018
Got a great system for power venting out side wall
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had a great experience with us and we look forward to serving you again in the future."
Kenyon C.
Jan 2018
Paul Obee is terrific. He really understands complex systems and was able to diagnosis our problem. Brennan is not cheap but they are real professionals. Diagnosis alone was $225. Now fixing problem will be parts and labor
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had such a great experience with Paul and we look forward to serving you again in the future."
Wayne B.
Jan 2018
The initial diagnostic looked like the igniter was bad, but when they replaced it the real issue was found. The igniter failed because the main control board was not turning it off after the unit fired. Rather than install a new control board and igniter in a 17 year old furnace I decided to replace the furnace. I was not charged for the service call or the igniter they replaced, just for the cost of the new furnace. I’m sure if I shopped around I could have found it for less, but then I would have had to pay for the service call and igniter and it would have ended up costing more overall. It also would have taken longer to get it fixed. I called 6 different companies trying to get a serve call scheduled and Brennen was the only one that could schedule me the next day during ‘normal’ working hours.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had such a great experience with us and we look forward to serving you again in the future."
Nelson C.
Jan 2018
Service went as expected
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had such a great experience with us and we look forward to serving you again in the future."
Joseph C.
Jan 2018
My 21 year old heat pump died during a cold spell in December, 2016. I knew it was on it's last leg because heat pumps are only supposed to last about 10 years, but mostly because it did not heat the house very well any longer. I had been talking with the man at Costco selling Lennox products, and I immediately called the number on my brochure. Costco contracts with Brennan and because I had NO heat at all, they came out within a day to give me an estimate which I accepted. They came out 4 days later and installed my new heat pump and I appreciate them working me in under the circumstances. I was able to put the entire purchase on my Costco Citibank card. Costco sent me a 10% cash card ($1100) which I was able to convert into cash at Costco. Citibank gave me 2% towards my annual rebate and Costco gave me 2% towards their annual rebate. The new heat pump is great and is so quiet and efficient compared to my old one. The iComfort thermostat allows me to set the heating and air conditioning temperatures from either the wall unit or my smart phone. It also has an "away" mode which maintains a preset temperature. Overall, I am very happy with Brennan's work. 1 day install, removed the old unit, and complete clean up.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had such a great experience with us and we look forward to serving you again in the future. Enjoy your new heat pump!"
Guy M.
Jan 2018
I called in the morning when our furnace would not respond. Brennan rearranged schedules so they could get a technician to our house that day. The technician arrived at the promised time, quickly identified the issue and fixed.it. He kept me informed throughout the process, which was great after a cold day. We greatly appreciated their extra effort.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had such a great experience with us and we look forward to serving you again in the future."
MOLLYK. B.
Dec 2017
A switch needed replacing and was taken care of. Very pleasant and professional repairer. Would definitely hire again.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear we were able to replace the switch for you and that you had such a great experience with us. We look forward to serving you again in the future!"
James W.
Dec 2017
Great. We are repeat customers & will continue to be.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business over the years! We're so pleased to hear you have had such great experiences with us and we look forward to continuing to serve you and your comfort needs."
Teresa M.
Nov 2017
Great. I have used them before and will again
Julie M.
Nov 2017
In the course of the maintenance, he discovered that my thermostat was not working correctly. I did not feel pressured to purchase a new thermostat. It just seemed like the smart thing to do. Turns out it was! When he went to install the new thermostat, he also discovered that the wires were fraying and clips were worn out - a definite fire hazard! He replaced everything the same day. He was professional and personable.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had a great experience with us and we look forward to serving you again in the future"
Abby W.
Nov 2017
Brennan previously serviced my furnace, and I liked them better than other local companies I'd used. So they were my go-to when the 20-year-old furnace finally needed replacing. They did a great job - from the explanation of why it needed replacing, to the free on-site estimate (with options outlined), to the installation itself. Very professional - the crew arrived on time, was communicative, and worked quietly and efficiently, and cleaned up so well it's like they were never there. They were highly experienced, and the fact the furnace sits on top of the A/C was no issue. So happy to finally have a furnace with an easy-to-reach filter! They arranged the permits as part of the work, and took away the old furnace. As a bonus, I had the ducts cleaned - they have a contractor that does the work as part of an installation, and his massive truck vacuum is far superior to those sketchy services you hear about.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had a great experience with us and we look forward to serving you again in the future."
Michael A.
Oct 2017
Excellent. The technician arrived promptly and was super informative. He was more than happy to show me things to look for that could potentially save us from having to call a technician to come out. Would definitely hire again and look forward to doing business with them in the future.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had such a great experience with us and we look forward to serving you again in the future."
Gregory K.
Oct 2017
It went wrong.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], we're sorry to hear about your disappointing experience. Customer satisfaction is our number one priority, so we'd love to discuss this situation in more detail. We went to your home and found that there was a failed start capacitator that had been removed from a previous contractor. Due to the removal, it wasn't going to work so we had recommended changing it. Once you agreed, we changed it and it ran for five minutes before it failed. We tried to fix the damage caused by the previous contractor, and at the time, it wasn't the compressor that was the problem. Our charges were due to us having to put parts back that were missing. However, if you had us back to your home to fix it, we wouldn't have re-charged you. I apologize that there was misinformation given to you along the way. I want you to know that Brennan prides itself on conducting business with integrity - to always tell the truth and keep our word. Our excellent service is why we've won Angie's List Super Service Award 11 years in a row. We'd hate to lose you as a customer, and would love another chance to make it right. We hope you consider continuing to do business with us and if you have any other questions, comments or concerns, please don't hesitate to reach out to us any time at 1-877-BRENNAN."
Ray K.
Oct 2017
Been using Brennan for several years and never been disappointed.
Gwendolyn N.
Oct 2017
...
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business!"
Ted R.
Oct 2017
Everything went very smoothly with no surprises. Cleanup was great and the work was accomplished in the estimated time.
Jeffery G.
Oct 2017
On time and very professional service as always
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business! We're so pleased to hear you had such a great experience with us and we look forward to serving you again in the future."
Elizabeth B.
Oct 2017
They were actually kind of awesome. They had given me a quote the past fall and my heater broke. They actually honored the quote. They are very good about calling and reminding about service.
Response from Brennan Heating & Air Conditioning
"Hi [Member Name Removed], thank you for your positive feedback and thank you for your business!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Brennan Heating & Air Conditioning is currently rated 4.7 overall out of 5.
Brennan Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, Brennan Heating & Air Conditioning offers free project estimates.
No, Brennan Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Brennan Heating & Air Conditioning does not offer a senior discount.
Yes, Brennan Heating & Air Conditioning offers emergency services.
Yes, Brennan Heating & Air Conditioning offers warranties.