Brennan Heating & Air Conditioning

Upon inspection they indicated that I had a cracked heat exchanger and they had to shut down the furnace until repaired and disabled it. They ended up doing no work and simply gave me a bid for replacing the furnace. I had another company come in a inspect the furnace and said the heat exchange did in fact have a slight crack but nothing dangerous or requiring immediate disabling of the unit. I proceeded to get bids on a new furnace and found bids significantly less than Brennan's. I believe that Brennan was using this service to find opportunities to scare homeowners into replacing furnances at uncompetitive prices. I would never have them do service for me again.

Overall the inspection and cleaning was done quite well.

Brennan was very prompt, their quotes were reasonable, and all the employees I worked with were very nice . I trusted that the work was done properly, but when I started to have maintenance issues with their work later on, I found out that their work was careless and sloppy. They did not insulate the pipes for radiant heated floor, so the crawlspace area was being heated along with the floor. They installed 2 zones for the radiant heating but did not put in any controller for the second zone. What they did was connect the second zone to the first, making it really just one zone, though I paid extra to have 2 zones. I recently noticed the upstairs ac was not working properly & flies were coming out of some of the vents. I had someone check the ductwork, thinking that one of them must have opened up and had them check the fan unit since they were up there already. They found the paperwork for the system INSIDE the fan unit, which of course was obstructing the air flow & making the system work inefficiently. They also found that NONE of the ductwork was sealed at all. So now I have to pay to get that fixed. I have used Brennan for just these 2 jobs at different times. To have this kind of shoddy work both times may be a coincidence, but I will never use them again or recommend them to anyone.

They were very nice, did a good job, and the inspection by the city was passed with no questions. It has been working very well and even helped us keep our heating bill down.

They were on time, he was very friendly, very informative and answered all of my questions.

They were on time. Their quote and final price was exactly right. It was an overall good service.

They did a great job and there was no dislike. They were there when they were supposed to be and took away all the old stuff and didn’t make a mess. Whatever mess they did, they cleaned it up.

They are prompt, clean and courteous. They are also very fast.

The in-home consult was quckly scheduled, pleasant, concise, and very specific to our needs. We learned of an energy loan through a local credit union that made the purchase extremely affordable, and was a seamless process to coordinate with Brennan. The installers arrived a few minutes early, were diligent about completing their work, and did a fantastic job of fashioning new sheet metal ductwork in a space that was very challenging.

I was very disappointed and unsatisfied. I really felt he should of called in someone that knew what they were doing from his company. He could not fix the problem so he gave me bad advice. Since, I later found a service-man that did replace the part and made my furnace as good as new.

It went very well. He was on time, very thorough (though I am no HVAC expert) and was able to fix an existing problem easily.

They were on time and they did a great job.

they have usually been a good company to work with ...must have been an off day

I spent $16000 on that work. They gave me a good price and gave me a complete estimate. They fitted the water heater right away because the old one was gone with the previous owners. They did a great job putting in the heating and air conditioning units. Overall they did a great job.

Terrific price and excellent service. The furnace and AC are happy and I'm wearing a big smile.

The technician John was scheduled by a customer service person Lynai through email to come by between 10am~12pm on April 6th. I had asked Lynai to have the technician to call me about 30 minutes before his arrival because my baby could be sleeping - my baby only sleeps in the car these days so I wanted to make sure to transport the baby before the technician arrives. So I waited at home for over 2 hours between 10am~12pm. No calls, and no showing up of the technician. I emailed Lynai about "What's going on". My email was time-stamped at 12:07pm. About 15 minutes after I sent that email, John showed up. He was nice though no apologies of the tardiness. I let him into the garage to look at the furnace. I asked John what he was going to do with the furnace? He told me "everything". Then he opened up the front panel and told me he will take a look and clean it. As he opened the panel I saw the furnace is dusty. John ran his fingers on the outer edge of it and it is dirty. I told him to let me know when he's done, and went up stairs to take care of my baby. About 10 minutes later, I had just finished changing my baby's diaper and thought I'd go downstairs to see what's going on with the furnace. As I pull the door open, John was also about to open the door to talk to me. He said he had to turn off the both the gas & electrical switch to the furnace, because "there's a crack in the heat exchanger", which means the gas is leaking and we could be getting carbon monoxide poisoning in the house. By the time we're having this discussion he had handed me a yellow piece of paper (service order) quoted a price for repairing the furnace. The quote on the repair of the heat exchanger is: $1800.00 He continues to write up another white piece of paper with quotes on *replacing* BOTH the furnace and the water heater. (I had not ask for him to come and do anything with our water heater! Our water heater is totally fine and working.) He told me there's a CRACK on the heat exchanger. I asked him to show me. He handed me a skinny flash light and asked me to look at a "silver-color line" inside of the left heat exchanger -- he said that's the crack. I couldn't really tell what that is -- to me it looks more like somebody used a piece of white chalk and drew a line. So I asked to take a picture with my phone and show my husband. John told me after handing me that white piece of Proposal of new water heater & new furnace, that he can not go further with cleaning or doing anything else on the furnace unless I were to hire him to replace or repair the furnace. He said "sorry but I can't do more than this". I asked what about the certificate / coupon I already paid? I didn't get the service! He just said "sorry" again and left. I called my husband immediately after John left. I was very worried about the crack, even though it looks just like a white line to me. My husband told me we should get someone else to come take a look, if we need it replaced, we will. So hung up the phone, I called another HVAC company and they sent a guy Rob over that same afternoon. I didn't tell Rob about the crack, just said that I needed an estimate on a new furnace. Rob was very nice, very knowledgable. He asked me if I would like to have my husband on the phone so he can speak with us both. So I dial the husband have him on the speaker phone. Rob then basically gave us a run down about what you need to know before getting a new furnace. Before today I had read a big article online about Furnace so I knew what he told us was true. The quote he gave us was very reasonable. Then I asked him to take a look at our old furnace, because someone told us there's a crack in the heat exchanger. So Rob removed the front panel and look into it with the exact same skinny black-color flash light that John has from Brennan Heating. He said that's a rust that may become a crack down the road, BUT IT IS NOT A CRACK!!! He said I shouldn't be worried about getting any gas leaks in the house just yet. Rob was very nice and gave us more information about his company and brochures on the products he suggests us to replace with if we choose to. -- This was just a free estimate we asked from Rob's company, but he spent 30 minutes talking to us, without giving any pressure of hiring them. I called Brennan Heating on Thursday and spoke with Lynai about what happened the previous day and asked that I get money back. She said she'll call the technician and call me back. About 30 minutes later, John called (instead of Lynai). Both his and my phones were very static-y. He kept saying if I want the furnace repaired or replaced, he'll be more than happy to come back and give me that service. I said "what about the money I've already paid?" He said I could use that towards a new furnace if I like. I declined his offer. At the end he asked "so you just want your money back?" I said "YES!". He agreed he'll give my money back. After speaking with John, I called Angie's List and spoke with a man about my horrible experience with Brennan heating. He told me he'll note on my account and have someone else contact me about the next steps. I got an email from DeMarreo Campbell asking me to write a report here in order for any actions taken by Angie's List. PLEASE just get my money back! This was a horrible experience. I will NEVER buy any more pre-paid certificates or coupons from Angie's List again!

Service went fine, but I should have asked for a checklist of what the maintenance included.

John B, the quality representative, checked the furnace completely (no heat for 3 days prior to our contacting Brennan) and found several problems including a large crack. The parts would total around $3000; a new hi-grade furnace $4500 after rebates. I elected the new. Their response time to the coldness in our home was immediate. The clean-up after installation was spotless. Brennan's representative and great installers were friendly, informative, knowledgeable. The experience from my initial call to completion was stupendous. I am very happy with Brennan and warm again. Thank you very much.

We were told by another contractor that we had a hole in our flex duct. Called Brennan's since they were recommended by a Seattle vendor and had great Angie's list reviews. Talked to Rick on the phone who was very polite and professional. He arranged service for the next business morning which was nice since our flex duct had a hole and was leaking warm air into the crawlspace. Jason arrived on time and they performed the work quickly and efficiently. He also inspected the rest of my duct system and found an intake pipe that had come loose and was sucking air from inside the crawlspace instead of outside. Reattached for another $50. He also explained how they attach flex duct and sounds like a very thorough process. I have confidence the areas they worked on are in good working order now and would use them again.

It went well - the guy came on time and was very courteous and professional.

Very pleased with all aspects of the service.

The technician was prompt, friendly, professional and knowledgeable. The servicing price was a Big Deal from Angie's List which was very reasonable however, the only servicing done was to tell me that my heat exchanger is cracked and I need a new furnace or a repair. I have now had 5 estimates, Brennan was the most expensive estimate by several hundred dollars and in two cases, over a thousand. I would trust their work but they are just too expensive.

It had been awhile (too long) since I had my gas furnace serviced. I purchased a 'Big Deal' Angie's list coupon for Brennan to come out and perform the work. The Technician that came out could not have been more professional. He was prompt and polite, and I would call Brennan again for service or repair in a heart beat! I'm hoping they come up with an annual service agreement plan! I may have got a 'good deal' on the coupon, but the service was top notch!

It went really well the guy that did it was great, very pleasant explained everything he was doing and tips to keeps things moving. Showed me how to clean the external filter myself and then did a test fire up to make sure everything was clicking as it should. All in all great service and was very happy. (apologies forgetting the guys name but he was also dog friendly and had no issues with my 2 mals! )

They did an excellent job. When I called the company for a bid, Karl Bogren was very prompt and responded the next day; another company I called could not respond for about a week. Karl was very knowledgeable and courteous in explaining his bid. Their two employees who performed the installation were also very professional and did an excellent job in installing the furnace and filter. The furnace has been working great. It was a pleasure working with the Brennan staff and I would highly recommend them to anyone considering installing a new furnace.