Brennan Heating & Air Conditioning

It was a lot more expensive than we thought it would be, although we have no comparison. They were very professional. They cleaned everything up and seemed to do a good job.

Highly recommended.

.There work is not a problem. As far as their prices go they are a little high.

They installed a Brady White, which is top of the line. The price was very good and the service was excellent. They were great and even came on a saturday during a snow storm. I would recommend their services to anyone.

I used the Angie's List contact feature to send Brennan an email, just as I had done with a roofing company recently. The roofing company responded immediately using the same contact information I sent to Brennan. I sent the email on Monday. Today is Friday. I still have not received any response. I read, in some other reviews, similar issues with Brennan, but I decided I would give them the benefit of the doubt. In one of their replies to an Angie's List subscriber's report/complaint, they said they check emails every day. I gave up waiting today and we called another company. Our furnace was repaired ONE HOUR LATER!

They were great and responded to our needs. They helped us deal with it. They gave us a lot of information and did a good job flushing the system.

I contacted the company via email twice (12/5/11 & 12/7/11) for a bid on a gas water heater and they have yet to get back to me. I have not yet chosen a company to do the job, but it would be nice if they would respond somewhat promptly.

I did not enjoy getting yelled at. I am building my own new home (not a contractor) and I got into a position where I needed a new HVAC company in a hurry. I called Brennan to have them send out an estimator. After waiting a week and a half, I got a call 20 minutes before the 9AM appointment saying there was an emergency and they were not going to make it. During rescheduling they said the earliest would be a week away. I said that wouldnt work to no avail. So I drove totheir office to explain I had plumbers that need to talk to HVAC to make sure they stubbed out water lines correctly. Once there I was told maybe thurs. At that point I said that if I had to wait another week I would not need the estimate. I cant have plumbers doing nothing. At this point the lady I was talking to shouted (yes shouted) "Really? Thats the way you want to be? I am sorry we have [other customers]." That was the first time I had been aplogized to that day. Dont expect their front office to help you if there is an issue.

We had an appt set today at 3pm today to discuss heating options and get an estimate. This appt was made about a week ago and my husband & I arranged our work schedules around it. Today at 2pm someone from Brennan Heating called and told me he did not need to come to my home to give me an estimate. Based on our short phone conversation he told me the cost would be between 18,000 & 19,000.00. For this amount of money - I cannot imagine why a professional would think this kind of an "estimate" even comes close to being professional. The person who we hire for this job won't be hired based on a phone call like that. What a disappointment.

This is the 2nd time that we used Brennan (they installed our high efficiency gas furnace and AC) and we plan to continue to use them. Given the high quality of their products and services, I expected their price to be higher but their price for the water heater and expansion tank was less than all of the other companies that I contacted and significantly less than some. They were the only company that I contacted that uses Bradford White water heaters which are made in the USA, another significant plus for us. Once again they were on-time, professional, courteous, and answered all of our questions. As an added bonus, since our original furnace and AC purchase was through Costco, this latest purchase and all of our future services with Brennan are affiliated with Costco.

Easy appointment. Tech aarived on time. I am absolutely satisfied with the process.

After asking a number of contractors to help us figure out how to vent an unheated room not connected to our heating system (and to get a new furnace estimate), Dan from Brennan figured out easily how to do this work and the bid came out to a similar price without the venting for the room; he also clearly explained our furnace options. The installers did excellent work and moved back all furniture and cleaned up everything. We were very pleased.

Our furnace stopped working so I checked Angie's List to find Brennan as a good recommendation based on customer feedback. The technician showed up and diagnosed the problem right away. I weighed the cost of paying $500 to repair a 36 year old electric furnace over installing a newer more efficient one and decided to go with a new install. Since it would would be a week before they could schedule the install of a new one the technician went ahead and did a temporary fix on the old one so it would work in the interim which was much appreciated as the temps were frigid that week. He didn't charge me anything for the temp repair, installed a new control pad and quoted us a fair price for the new furnace. He also informed us we would receive a 10% discount for indicating we found them on Angies List! The two installers showed up right on time and had the new unit up and running in no time! They hauled away the old unit at no additional charge and cleaned up the work area very nicely after they were done. We would highly recommend Brennan for great service as well as honest and fair pricing. Thanks Brennan!!!

Said they would arrive at a specific time, failed to show until an hour later after I had left for work. And it was the first appointment of the day. When I called back they said they can never guarantee a time. Might be ok when it is the cable company and you have no other choices but not when there is plenty of competition. Called someone else and used them instead.

I had a leak inside my return air duct, so I called Brennan because they installed the system. The serviceman came and opened it up and found a leak from a 104-year-old pipe that was running through the duct. My problem was no longer heating, but actually plumbing. The serviceman told me it was an easy fix and told me what to tell the plumber, and promptly charged me $100 for driving out. I called my plumbing company who has done a lot of great work at my house and when they came the next day, they said it was not an easy fix due to the age of the pipes and that there was no way that they could get in there to repair the pipe without the heating company coming and taking down the duct first. I called Brennan and relayed the information. They spoke with the techician they had sent out and insisted that I and the plumber were wrong, it was a simple fix, and told me that if they came out and removed the duct it would cost another two-hundred-something dollars an hour. I insisted that I should receive a credit for the $100 that I already spent, since the serviceman should have removed the duct in the first place, and they insisted that they were right, my plumber is wrong, and offered to schedule the appointment for me to spend more hundreds of dollars. Needless to say, I still have a leak and I no longer have a heating and cooling technician, or $100. And by the way, the plumber didn't charge me anything to tell me that he couldn't get in there and fix the leak until I or a heating company removed the duct. A leak in my

The crew arrived 10 minutes early the day of the installation to set things up. After intro, they politelly asked for a receptacle to plug in the shop truck. The install was orquestrated in steps so that everything went smooth. This was an all day job so they only stopped for a quick brake. First, removal of the old furnace then the mechanical equipment installation (inside and outside) followed by the refrigeration lines and electrical connections. Two guys did the mechanical part and a refrigeration tech did the other. Two electricians came to finish the job in the afternoon. Overall, everything went excellent beyond our expectations. You normally prepare for the unexpected when you deal with contractors but these guys were good. The estimator came by to see how things were going and do his paperwork. We got lucky the new unit piped right into the old ducting. The crew covered up the carpet and picked up after themselves. We must have had 4 vans or trucks in our drive way at one time because they brought everything out brand new and took all the old stuff - then made sure the system tested out before turning it over to the electricians. It was good teamwork. The job had to get inspected by L&I so they did all the paperwork with the County, we just had to schedule the inspections. The work was flawless and passed both mechanical and electrical. Brennan did all the rebate paperwork and submitted it, we just had to wait; got one from Costco and one from PSE and are hoping to get one from the Federal Government. Make sure to follow up and should only take a few weeks. We recommend Brennan Heating and AC!

They are excellent. The salesperson we deal with, Todd, is very professional and informative. He is a really good guy.

It took the technician, Shaun, ten minutes to identify the problem. And then he suggested a more simple unit that he had brand new, on hand. It took him less than ten minutes to install. And then took the time to show us how it worked. Service was performed in less than an hour. Overall experience was exactly what we had in mind. Great work!

They told me that I needed to get a brand new furnance. I then inquired with two additional companies and they told me this was not necessary. My furnance is still currently working fine.

Very professional. Even checked out the water heater at my request.

Got their deal on Angies List. Guy came out, performed service as described and left. He was clean, punctual and honest. He didn't try any silly stories on me about how my system needed to be replaced.

I ended up going with another company. The experience with Brennan Heating & Air Conditioning went very well. They were very professional and the sales person did a great job. They were great. I just made a decision of using a different brand of furnace and therefore I didn’t end up using them. I’m sure they would have done a good job. The other reason I didn’t use them was because their pricing was higher and it also was a different product. It wasn’t the same furnace. So the furnace brand from Brennan was more expensive. It was a financial decision but I’m sure they would have done a good job. It was more because of the cost that I didn’t go with them. I will consider using their services again in the future.

Service technician arrived on time. Accurately serviced the furnace and also gave a recommendation for a better method of filtering. Originally we were going to just get an estimate for the maintenance of the heat pump. The technician advised us that it would cost us an additional service fee if we wanted him to come back. By having him do the work in the same day we actually saved money on work that we were planning on doing anyway.

We have always been happy with him. We feel that the pricing is fine and that he does a good job. He is honest and w e had him tell us about an air-conditioning unit that was pretty old and he said that we were lucky that it was still operating, but he did not try to sell us a newer one. He said let’s keep on working on this unit as long as it stays alive and well. We like him and we felt that he was just real honest. We can’t remember his first name, but we have had him out several times in the Maple leaf area of Seattle. We think that he does an excellent job and we always keep calling him.

The technician who came out was on time and did a thorough check of my heating system, including the water heater, which is tied in to the heating system. He let me know my water heater needs to be replaced soon and provided options for replacing it. He was great about telling me different options in different price ranges, and, at my request, left me with two estimates for future work.