Bellhops

I had a horrific time with our move with Bellhops in Austin, Texas at the beginning of 2021 and have thousands of dollars of damaged furniture as a result of a lack of care taken with my furniture during the move. None of our furniture was wrapped even though we asked for it to be wrapped. When I reached out to the claims team, they offered me $380 even though the furniture they damaged was all brand new West Elm furniture which is far more valuable than that. The reason they could only offer me that much is because I went with the insurance they include rather than upgrading because I didn't think that the movers were going to be sliding our wooden table uncovered on the floor of the moving truck. Although this company advertises that they wrap your furniture and handle it with extreme care, if you make the foolish decision to move with them, I highly recommend you buy the higher protection insurance because your items will be damaged severely in the move.

I had a horrific time with our move with Bellhops in Austin, Texas at the beginning of 2021 and have thousands of dollars of damaged furniture as a result of a lack of care taken with my furniture during the move. None of our furniture was wrapped even though we asked for it to be wrapped. When I reached out to the claims team, they offered me $380 even though the furniture they damaged was all brand new West Elm furniture which is far more valuable than that. The reason they could only offer me that much is because I went with the insurance they include rather than upgrading because I didn't think that the movers were going to be sliding our wooden table uncovered on the floor of the moving truck. Although this company advertises that they wrap your furniture and handle it with extreme care, if you make the foolish decision to move with them, I highly recommend you buy the higher protection insurance because your items will be damaged severely in the move.

Hello from Seattle! Bellhop is a national company so I wanted to share my experience since this review is of their customer service led by the corporate team all customers work through. As you can probably see Bellhop has pretty mixed reviews. I really wish I had trusted the negative ones. I am absolutely disgusted with this company on every level. My experience with Bellhop was very poor and can be summed up with the following: unethical and shady business practices, poorly trained and overworked staff, and below average customer service. Unethical business practices: Bellhop advertises they have "professional" and "highly trained" movers, which led me to believe I was hiring people who were full time, professional movers. Their staff is in fact mostly college students (which is noted on their BBB page) with little experience or training. This is a clear example of false advertising. It was clear the movers were not trained when one of them attempted to move a heavy marble table alone. When I suggested we disassemble the table, he again tried to do it on his own by shimmying and bending a fragile piece of marble. Of course it broke. Bellhop has a $ per weight policy for damaged items and tries to assume no liability for fragile items. This makes sense for things that might be moving around in the truck and get nicked, but BEWARE of using this service if your furniture is anything but IKEA. I believe my false advertising claim was supported when my reimbursement went from $60 to a few hundred dollars after making that argument. They know they're in the wrong. Poorly Trained Staff: the guys who handled my move were nice enough and I overall don't have issues with these individuals (aside from when I kept having to ask them to wear gloves and have their masks on during a major Covid spike), only the corporate office. I was on a tight schedule for my move, which was caused largely to Bellhop asking me to change my reservation multiple times and being up against another move in my building. The bellhop movers showed up over an hour late with no call or notice. I had to call corporate and wait on the phone for 15 minutes just to be told they didn't know what was going on. There's no communication process in place to warn or prevent this. The move started over 90 mins late and the movers were already exhausted, making the entire process also run long. (I was moving a tiny one bedroom that was fully packed). The movers spent the entire time complaining about how Bellhop overworks them and schedules moves back to back, making it impossible to stay on time. Poor customer service: I was quoted at about $700 for my move originally. After I was rescheduled on multiple times and my movers were late, two separate employees offered me a discount. I was pretty shocked when I received a bill for over $1500 - which included the over 90 mins I sat waiting for them because "one of the guys clocked in." Okay, fix those issues before sending a bill! I spent over an hour on the phone explaining my situation over and over. This was eventually resolved but there is a clear intent to scam customers out of as much money as possible because there's no internal audit process and it's solely on the customer to make sure they get a fair deal. Business is a two way street, my dudes. Bellhop's system looks modern and flashy, but don't let it fool you into thinking that means good service. Take the time to book a local and reputable moving service. I had a poor experience with every step of the process - I always try and give the benefit of the doubt but this is easily the worst company I've done business with.

They were great and got my move done very quickly even with one person missing.

Very easy. On time professional service and they were even done early. I love that I only pay for the time that was actually used.

Great! The guys were hard working. polite and on time.

Great, very fast and professional.

Very polite and friendly service

It was great. They showed up on time. They worked so calmly. They moved all the boxes if they have questions where to put they asked. I have a good experience with them.

We were very happy with the service..

My experience with Bellhops was really good. The guys were very thorough and careful in packing and moving my things. I would recommend them and use them again.

Everything was incredibly easy, and the movers were awesome. Highly recommend!