Aurora Lawnmower

The first attempt at repair took over a month, and the repair was faulty and failed the day the mower was picked up. The next repair took 5 months, and according to the Mower Shop, was a supply issue. But Kohler indicated they were never aware that the Mower Shop was doing work on the machine, and when I made them aware, Kohler finally stepped up to get things done. But...the Mower Shop did another faulty repair, and they admitted forgetting to put parts on the machine following their work. In addition, the seat on my new machine was damaged by the shop and they refused to admit to doing it. When I complained that the machine was literally falling apart due to their faulty repair, a male called me after hours and yelled and screamed at me, used the "F" word repeatedly, threatened to kick my a**, and told me it was my responsibility to return 22 miles for the FOURTH time so they could fix their second repair mistake. They refuse to give me the name of the person that called me and refuse to fix the seat they damaged. It has a huge new cut in the seat that was not there when I took it in. Worst customer service, deceptive about their warranty certification, unqualified repair tech, and reputed owner Audra Holt had to tell the employee to settle down as she was listening to him screaming and yelling profanities and threatening to kick my a** over the phone. This guy is out of control. My opinion is he sounded like he was possibly under the influence or has serious anger management issues. In short, after 6 months my machine is still not fixed, is under warranty, and the reputed owner won't respond. Buyer Beware! The Mower Shop in Seattle is not what it used to be and the new owner has a lot to learn about customer service.

Terrible customer service since they changed hands. Took in a chainsaw chain for sharpening on a Wednesday. They told me it would be ready by the next Tuesday, price $12. No call after a week, so I called them. Not only no answer all day, but their voicemail box is full. So I drive 5 miles to the store, and ask for my chain. I'm rudely told it's not done, and that I should have waited for them to call me. I ask when it will be done because I need it before the next weekend. I'm told for sure it'll be done by "end of the week". I say great, I'll be in by 5 on Friday. They say no, end of day Saturday. Again, no call, no answer and voicemail is full. So I drive to the store again. They're CLOSED, with a handwritten note taped to the door saying they decided to start their weekend early. Several other ******-OFF customers standing there, too. I needed this chain to work over the Memorial Day weekend. I lost 3 full days of work because of these idiots. When I finally picked up the chain, no apologies at all. And they charged $15, not $12. Never. Going. Back. I'm done with these fools. Don't waste your time and take your business somewhere that cares about its customers!

Good. They didn't have one that fit the bill but they were still quite helpful and took in my old mower.

This is the second time I've had them work on my mower. I went back because the ad said it was under new management. They're very close to me so I was hoping to get better service. But these are the same guys. They always try to sell me a used mower instead of repairing mine. Then they give me attitude and charge $95. They replace the chord, but since this has happened twice now, somethings not working in the engine. But they don't address that. Just do the minimum without any diagnostic. Not what I call customer service. Not even friendly. Twice burned and never going back.

They did a super job, and were so kind and informative. I came in late afternoon, and they checked out the washer, replaced a part, added some oil and I was on my way. I would not hesitate to recommend their services.

These guys are professional and friendly and are working hard to clean the place up and start afresh. I was impressed!

It took a few tries and some delays, but in the end they did a good job at a good price. They were willing to deliver, which made a big difference for us, since we don't have a truck. I think they went above and beyond in the mechanical work. The only areas lacking were communication and speed.

Went quite well. I walked in, said what I wanted and seller pointed me to the appropriate model. He got the mower all ready for me and loaded it into my car. The mower has been terrific.

Quick drop off, completed early, Properly diagnosed and repaired.

The guys there were very nice, service was fast and price was reasonable. The mower runs/cuts like new! Only and quot;complaintand quot; is the parking or lack there of. Be prepared to drive around the block a couple times.

Great service, prompt, busy shop but almost no waiting.

Aurora plumbing came out and sent a camera down our sewer line - no charge. All looked pretty good - just a couple of minor breaks at clean-out locations - only 3-4 feet down - wouldn't be too expensive. But got to the city connection and there was a big break - 13 feet down - big job - back hoe etc. But it needed to be done so they gave us an estimate. Approx 10,000 and then they could add in a and quot;Perma- linerand quot; - but we did not get an estimate for that. We really wanted a liner put in but the estimator said they couldn't do a line with that big break in it. Would have to fix that first then get an estimate for the liner. Since we have used Aurora plumbing for many years for other projects we decided to go with them - after getting a couple of verbal estimates that seemed close. We set the appointment and they showed up right on time. However - when the manager of the job showed up he said they COULD do the liner instead of just fixing the break and they could fix the breaks at our clean-outs at the same time for the same price quoted. Our neighbor just got a liner done and the price seemed to be in line so we went with that. The work was done without major impact to our nicely landscaped yard and they cleaned up after themselves perfectly. The only criticism I have is that after the holes were dug and the work done they had to leave them open for inspection by the city. A whole day went by and nobody let us know what was going on. We had to call them to find out when someone was coming to inspect and then to finish up closing the holes and cleaning up. One other small issue is that it was very difficult to get written information on the perma-liner. The estimator told us it was guaranteed for 30 years or more but didn't have paperwork to back it up. We knew it was a good product from our research but wanted something in writing as a and quot;selling pointand quot; if/when we sell the house. He finally did provide it but we didn't think we should have had to ask more than once for it. All-in-all we were very happy with the work - $10K always hurts to spend but we are glad it is done and we don't have to worry about it.

They're great, and the line outside their store goes right around the back. They've been around for a really long time. They do a really good job and they're very customer service oriented. Rather than focusing on getting my money, they focus on getting the equipment fixed and getting it back out there so I can cut my lawn. He fixed my trimmer tool without me even having to take it out of my car. He knew exactly what was wrong with it, and fixed it for me on the spot, at no charge. Considering how many lawn mowers they have all over the place, I'd say their punctuality is good. I got back my lawn mower in a couple of days. I will probably go out there again in a couple of weeks.

They have been in business ages. Over all good service. They give a date that the service will be done and a price and they stick to that. I would recommend.

Had a few issues with my lawn mower and expected to drop it off for repairs. Instead they fixed it immediately while I waited at a very reasonable price. I was quite pleased with the service and would use them again.

promised the work in three days , was done in two. MUCH FAIRER PRICING THAN AREA COMPITION.

Took it to Aurora Mower to have the problem diagnosed and fixed. They promised it would take 1 to 2 weeks. Got a call in 10 days saying the mower was ready. Turned out to be a bad condenser. Price was just about what they had estimated. Mower now works fine. Also got a lecture about not letting mower gas sit around for a long time as it loses much of it's combustibility.

Excellent. They're honest, reliable and very cool.

I brought the lawn mower in for repair in March and its repair happened quickly. I thought it would take at least a week but the lawnmower was repaired within two, maybe three, days. My husband mowed the lawn for the first time last week and he said, "yes, the lawn mower is working just fine, now." The B for the price and professionalism is just to reflect the fact that I was not called with an estimate, first. I did not specifically request an estimate (I just assumed it would be the first step) so I have to admit this was as much my mistake in communications as anything else. I imagine I would have authorized the work anyway.

It took a couple of weeks, but that was to be expected. It was a busy time of the year.

I purchased a used lawn mower from them on a Monday. I used it the following day and found that the grass shoot to the grass catcher was loose/broken. I took it back, showed it them and without hesitation the owner told me, "I'll make it right with you. Give me til Friday and I'll have it fixed." Friday morning came, he called, said it was fixed and I picked it up. No problems with it. They really do stand behind the products they sell. If its not right, they take care of you.

Aurora Lawn mower got our little baby up and running, sharpened the blades, and did a nice overall job. Only negative was that the repair estimate was 7-10 days and it took about two and a half weeks to fix. But they had a ton of mowers coming in for repair as this is "high season" for mower repairs, so I can't say I was totally surprised the repair estimate was a bit off. Most of these guys look like they have been doing this kind of work for half a century, but they sure know their stuff! Mike, the owner, by contrast, is one of the younger ones, but is an absolute gem, very decent to deal with, very patient, and extremely knowledgeable. Without question, I would definitely go back to these guys for assistance with our mower again.

It was a disaster. They were supposed to call when it was done. 10 days later I call them, and was told they had just completed it yesterday. I went to pick it up, and they handed it back to be in pieces in a box. I was told they could not figure out how to do it. I took it to another shop, and they had it together in 5 minutes.

The old men who run the shop have been doing it for years. They do superb work, though several of them appear to be in their 70s, and the rest in their 60s. The only place in town that really knows lawn-mowers and two-cycle engines inside and out. They do what they say they'll do for a fair price and on time.

EXCELLENT SHOP, VERY ATTENTIVE. CALLED WITH AN ESTIMATE WITHIN 24 HOURS OF DROPPING OFF AND WAS FIXED WITHIN A FEW DAYS. DON'T LET THE FACT THAT THE PHONE RINGS TO AN ANSWERING MACHINE PUT YOU OFF, THIS IS A GREAT LOCAL BUSINESS!