Aqueous Solutions Inc

Cory responded in a timely manor to our request for a bid. The written estimate was somewhat vague, not describing clearly what the scope of work was. They have a system for shoring and repair that we weren't entirely comfortable with for our particular situation.

It was excellent. They performed insulation quickly and efficiently. The cost was in-line with the quote. I was very satisfied with their work and I would use them again. Their price was fair.

They were on time and did see underneath my house, but I did feel that there was really hard push for selling what they wanted to do and I believed it was over-priced.

Aqueous Solutions Inc. agreed to install water resistant wall board in the garage. The first day they failed to show or call. The second day they arrived without the proper materials eventhough the materials were in the order. They said they would return once they recieved the fasteners. We called repeatedly and then finally they showed up 3 weeks later. They began to install the wall board (1 day job), but midway through the job just left - no call or notification of when they would would return. We called the company multiple times, because wall board was not attached to wall in some places. Plus we had no idea when they would return. Finally the Production Manager said they would come by at 7am the following day to rectify the situation. They not only failed to show or call us, but they also failed to answer any of the calls we made. On the following Monday, I called the company and they seemed to know nothing of the situation. We decided to go with another company, so disputed our American Express bill and filed a complaint with the Better Business Bureau. The company called the next day and said they would send out a crew on Wednesday to install the wall. During the day, they were notified of the Better Business Bureau complaint. They instructed their workers to rip off the wall board from the walls. This left huge holes in our garage walls. The company called us after they left the house and informed us that they will refund our money. They did not say how they were going to refund us for the damage they did to our home.

Between scheduling the appointment and the actual home visit, we received a full-color book in the mail, which was interesting and impressive. Both on the phone and at our home, they seemed very capable and professional, but it turned out that their area of expertise was not in external foundation repair. They seemed to focus on internal foundation repair and basement waterproofing, which wasn't what we needed. In the event that we require services that they provide, we would call them again.

I contacted aqueous solutions on December 19, 2012 to set up an installation day for a battery back-up system ($1,170.71), as an addition to the system they installed several years ago (we are very happy with the system). I was told that the earliest installation date would be Tuesday, January 2, 2013. We went ahead and scheduled this date and looked forward to getting a back-up system installed for a piece of mind. On December 19th we received a confirmation e-mail from the company confirming the price, installation date, time (from 3:00 pm to 4:00 pm), and technician (Brett Keeler). On January 2nd I took the afternoon off from work and made sure that I was home to meet Brett and I cleared the work area for easy access. Not only did Brett never show up I have yet to hear anything from the company at all (it has been a month). No phone call, no e-mail, nothing. I even contacted them with my frustration in e-mail on Saturday January 5th - but not so much as a sorry reply from them. Taking time off of work right after the holidays was not my preference but I really wanted the back-up pump installed. Being off for the afternoon cost me about $175.00 in lost wages. Fortunately for me the weather changed in mid-January to no rain for a couple of weeks and the power never went out. I am very dissappointed with the aqueous solutions the second time around - I felt that being a prior customer would have a little clout with the company but apparently customer service has gotten worse over the last few years.

I was calling to get estimates on building basement egress windows. I called four companies. They were the last to respond. By the time they responded I had two others already scheduled to visit the site. When they finally returned the call they wanted $250 to do an estimate. They said it would credited IF they won the bid. The other two companies agreed to visit the site at no charge to give a bid. Tardy and Expensive with no sense of customer service is not my idea of a good Angie's List company.

So far so slow.. and now since I'm writing what happened to me...I'm sure business won't take place with them as my contact information has to stay on here. I hope no retaliation transpires from this opportunity to inform the public about service with this company. In short, the consistancy and follow through are really poor. Can't really speak to service as none has been provided but the product may be good but worth the price. I wish ALL well. Cheers

They did a wonderful job. They knew what they were doing and they followed through. I haven’t had a problem since and so far I’m happy. The price was reasonable. I absolutely would use them again.

Definitely skip these guys. HARD, HARD SELL of stuff you don't need at a price you don't want to pay. Guy spent entire time bashing my new house, the builder, and my inspector. Complete pushy used car salesman. Asked if I had gotten other estimates. I had. By PermaDry. So this dude goes into my crawl space to inspect. He finally emerges and starts scrolling through the pictures of my crawlspace. He spent a while trying to intimidate me into a complete crawlspace makeover. Then he says, "And here's the PermaDry estimate". WHILE I WASN'T LOOKING, HE HAD GONE THROUGH MY PAPERS AND TOOK A PICTURE OF MY OTHER ESTIMATE! I had him leave. I went with American Crawlspace. The estimator, Jan was awesome. The price was way less than what Aqueous quoted, the work was done the following day and was quite nicely done. Aqueous is a joke.

see above

We reviewed several foundation repair suppliers and choose Aqueous Solutions to perform the work. They had an excellent design and by far the best price (one of the other candidates was asking for twice as much!). They helped us determine that we needed to have a Geo-Tech Engineer review their work, something our city permitting office didn't mention at the time we took out the permit. They showed up on-time to perform the work, worked hard to set all of the piers and lifted our house carefully. We couldn't be happier with the job they did for us!

When they recieved the product (it took 3 weeks, but the weather in Conn. delayed shippment) they called and installed the cover the next. day. The 2 people they sent first described what the work would involve, did the work and then had me approve the work. All went fine.

This was a big job and time consuming. From the start the work went smoothly. I can only say my experience was very positive. The work was done at the quoted price. The crew kept the appointment as promised, questions were answered and addressed promptly.The work performed was top notch and done in a timely fashion. I can say that I am very happy with the outcome. I would not hesitate recommending Aqueous to my neighbors.

Dave Keeler gave me the longest sales pitch I have ever experienced; equipped with a computer presentation, graphics & samples. I scheduled the work to be done months in advance but had to call them to find out if they were still coming out, what time I should expect them, and what their estimated time for completion was. Perry sounded put out as I asked these things, but assured me they would be done in 4 days tops, and that was only if they had any problems. They were expected to finish Friday, so I confirmed with her that I could schedule to have someone come in Monday to clean the carpets and have a tenant move in Wednesday. Apparently I had the thickest and toughest concrete the workers had encountered and it took 3.5 days to finish that part of the job. The workers finished laying cement Friday afternoon. I went down saw that things looked good & asked when they would be back to put the carpets back, replace the floor boards and toilet. One of the workers had explained that it was not in the contract to pull the carpets back and remove the floor boards - after they had already done it. He told me that that could put them back if management approved it, but they usually made sure that was in the contract to ensure it was done the way the client wanted. I reread my proposal which stated only that it was client's responsibility to "move items at least 4 feet from walls," at no point did "items" imply carpets & baseboards to me - they should be more specific! Perry explained that removal of carpet & floor boards was not in the contract so they would not be putting these things back. I argued that if it weren't in the contract, they should not have started the job, told me specifically what needed to be done and rescheduled. Instead they were so money hungry they undid things themselves and expected to leave them undone. I told them I would not pay for the balance of the job until they had someone come out to replace the carpets and baseboards. In the meantime the carpets were unable to be cleaned since they were not tacked down, so I had to reschedule, throwing off my tenant?s move-in date. They did send someone out to replace the carpets and baseboards and he did an extremely POOR QUALITY job. We had to go around the entire perimeter of the basement smoothing the bead because it was so incredibly sloppy. The carpet was not stretched and was not even tacked down in places. All the while, they kept hounding me about when I was going to pay them ? before the job was done to my satisfaction. When I requested an invoice, Perry asked why I required one!?!? When Dave contacted me (Perry was out of town), after some discussion he arranged to have the actual carpet guy come out to redo the job ? come to find out the first guy doesn?t even DO carpets! The second guy did a great job, I paid them and was frankly VERY happy to have them out of my hair. Now I just hope the system works because I already dread having to have any future contact with them.

I visited the booth for 5 Star Insulation at the Seattle Home Show last year. I was very interested in their foam insulation and picked up printed material. When I began getting bids for my insulation, I called and was transferred to a representative. I emailed my plans and they said they would be getting back in touch with me with a bid. I didn't here anything for one week, so called again, and was only able to get the voice mail of the representative. I called three more times over a two week period and never heard from the rep again. At this year's Seattle Home Show, I passed by their booth and told them that I was unhappy that they had completed ignored my requests for information. The reps at the booth called the person that I had been trying to reach, and they promised that I would hear from the rep. The rep did call me and told me that she had sent me an email (which I never received) She then promised to go out and take a look at my site in order to give me an accurate estimate. When I met her at the site she was completing her measurements. I did tell her that I was concerned about the price difference between foam insulation and fiberglass batting. When she left, she said that I would be receiving an emailed bid within a couple of days. A month passed and I never heard from her. I sent this email: Hello Perry, I never heard from you or received your bid for insulating my house. I know I had difficulty receiving any emails from you. As of today I haven't received any. Please give me a call if you interested in pursuing this project. Thanks! Samia I received this email: Samia: You said that it is cheaper for you to install the fiberglass. So, I understood from that meeting that you are not interested in the value of foam. Spray foam is expensive comparison to fiberglass, but with the size of your home, you will pay more in heating and air conditioning. Closed cell is between .95 to 1.25 per bd. Ft. ( thermal value of 7.1 per inch) and open cell is .50 per bd. Ft. (thermal value of 4.5). Good luck with your project and let us know if you change your mind in using the fiberglass.

Not well. We won't consider this company for any future work, nor would we recommend them to anybody.

THEY WERE ON TIME AND GOT THE JOB DONE QUICKLY. THEY WERE SUPERB. NO MORE LAKE IN FRONT OF MY HOUSE.