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Aqua Quip - Seattle

Fireplaces, Pool and Spa Service

About us

Locally owned and operated since 1959.

Business highlights

66 years of trusted experience
Emergency Services Offered

Services we offer

pool cleaning, swimming pool repairs, hot tub cleaning, hot tub repairs, fireplace installations, fireplace repairs

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.06 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
17%
1
50%


Rating CategoryRating out of 5
quality
4.4
value
3.7
professionalism
4.0
responsiveness
3.3
punctuality
3.5
Showing 1-6 of 6 reviews

LARRY C.
10/2017
5.0
fireplaces
  + -1 more
Perfect: on time. Within estimate. Still works!
Description of Work: Help in repairing external lighting on hot tub

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marilyn M.
08/2017
1.0
fireplaces
  + -1 more
Although they ask you info to start up a online file for you, they never update that file with your service request info, they don't follow up on your requests, when you call to followup they have no record of the request and you wait again. Even after a home visit to discuss project, no followup. I called, waited waited. Went to Seattle outlet instead, set up home visit, they cancelled the visit. Gave up, found another vendor, bought fireplace in one home visit!
Description of Work: Worst customer service. Gas fireplace project.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Jeff T.
08/2016
2.0
fireplaces
  + -1 more
If you decided to use AquaQuip, insist on retaining a final payment until after they have completed the work or you may spend several months with an incomplete installation.
Description of Work: It took over 3 months to fully install my gas fireplace. It would have taken longer, but the Better Business Bureau intervened and encouraged AquaQuip to complete the work. Once I paid in full, I went to the bottom of the priority list at AquaQuip. I called, emailed, and received a different excuse from everyone I talked to. The new installation date would approach and pass without any word from AquaQuip.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$5

Leilani A.
02/2016
1.0
pool cleaners
  + -1 more
In Oct of 2015 I contacted Aqua Quip to schedule a monthly pool service on a home we purchased with a pool and spa. I could not get anyone to meet me or call me back to get a quote for up to 2 weeks. In Feb I contacted them again to resurface both pool and spa along with some repairs. I called 4 times in one week and Ive yet to hear back from them.
Description of Work: I tried to get on a montly cleaning schedule. I also tried to do a pool repair resurface job.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Aqua Quip - Seattle
I apologize for your experience. From our records we do have you contacting us in Feb of 2016 about maintenance and we did quote you in March for the resurfacing. looking back in our system, it seems that during the period when you did an online lead, we were experiencing some issues with the system. We did not discover this problem for a while. Again, I apologize that this effected you.

Liz L.
03/2013
5.0
pool cleaners
  + -1 more
The experience with Aqua Quip worked very well. I ordered it in September and they had to keep it in storage for me until I had the slab poured and the base ready. It didn't cost me anything for that storage. The people who came and installed it were sub-contractors but they were really nice, friendly and helpful. They did a great job installing it. I would give them an A+ for price.
Description of Work: I bought a hot tub from Aqua Quip - Seattle. They delivered and installed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Diana E.
09/2011
1.0
fireplaces
  + -1 more
See above
Description of Work: I had some difficulty with this company - lack of clarity about the process, changes in billing, inadequate response from mid-level management. However, after several conversations the problem/issue was resolved. I am satisfied with the product and with the response.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$3,600

Response from Aqua Quip - Seattle
I apologize for the late response to this report, thank you for taking the time to fill it out. We are pleased that the issue was ultimately resolved and apologize for any inconvenience this experience may have caused. Now that the matter is resolved, I am wondering why we get an overall F when other matters are graded with B's and C's. Is this an error or is there some way we could have made this experience better for you? We would appreciate you elaboration on the matter. Thanks you.

    Contact information

    3447 4th Ave S, Seattle, WA 98134

    http://www.aquaquip.com

    Service hours

    Sunday:
    11:00 AM - 5:00 PM
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Fireplaces,
    Pool and Spa Service

    FAQ

    Aqua Quip - Seattle is currently rated 3.1 overall out of 5.

    Sunday: 11:00 AM - 5:00 PM

    Monday: 10:00 AM - 5:00 PM

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 5:00 PM

    Aqua Quip - Seattle accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Aqua Quip - Seattle does not offer free project estimates.
    No, Aqua Quip - Seattle does not offer eco-friendly accreditations.
    No, Aqua Quip - Seattle does not offer a senior discount.
    Yes, Aqua Quip - Seattle offers emergency services.
    No, Aqua Quip - Seattle does not offer warranties.
    Aqua Quip - Seattle offers the following services: pool cleaning, swimming pool repairs, hot tub cleaning, hot tub repairs, fireplace installations, fireplace repairs

    Contact information

    3447 4th Ave S, Seattle, WA 98134

    http://www.aquaquip.com

    Service hours

    Sunday:
    11:00 AM - 5:00 PM
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM