Apex Railing Solutions LLC

Great work, but responsiveness and timely communication was the issue. At first, I submitted a quote request online and was told that would take 6-8 weeks, then once we were ready, we were told they were 6-8 weeks out from being able to meet with us. Then our rep (nice guy) had a personal issue and didn't respond to my emails/calls in a timely fashion, so I felt a little fed up and called the office to ask for another person to help us finish the project and they just put me through to the same rep's email. They seem understaffed and overwhelmed with work, so just as long as your timeline is not quick, they did a great job. The product and railings are beautiful and the work top-notch. Their installers professional and easy-going. After contract, they were more responsive.

Contacted them for a quote provided all the information. They responded that it would take 2 weeks for the quote. After 2 weeks I followed up with another email and was told he would check on it. 2 more follow up emails but no response.

On time, efficient and organized

Excellent work. Innovative approach to installing curved glass railings. Would and will definitely hire again.

None

unknown

The email response was reasonable and they turned the estimate around in a few days. There was a little miscommunication as to the work needing to be completed. The estimate was good, just for the wrong project.

We were referred to Apex Railing through our carpenter who was replacing our upstairs deck. Bill Larson came over one morning and walked us through our options using pictures on an iPad. To contract for service, we had to provide a 50% deposit perform they would authorize the fabrication of our new railing system. We were told that the order would take 3-4 weeks before installation. It ended up taking closer to 6.5 weeks before the railing was installed. In addition to the shipment arriving later than expected, there was a piece that was damaged beyond repair that had to be re-fabricated. Once the pieces were ready, the installation date slipped from Mon to Tues to finally getting it installed on a Friday. Once installed, the railing didn't look quite like what we thought and when I told Bill this he made a comment that "maybe he should have shown us a full-size model." I think in the end, the product we received was high quality (although we will have to see how it fairs during the first rainy Seattle winter) and Bill was an extremely nice individual to work with. I was just put off a bit by the length of time it took (we first contacted Bill in early May and the railing was installed June 28) to get the railing installed (partially outside of Bill's control) and the apt building railing look of the finished product. I also wish Bill had suggested/we had pushed for seeing a full size model (although we didn't know this was an option when he first talked to us). In the end, I think we have a good product but in hindsight I think the whole process could have gone more smoothly.