Ace Air Care

False advertising: Coupon says: ?Unlimited vents up to a single furnace. We open, vacuum and brush, deodorize and clean each duct under negative pressure.? When the arrived they explained that this includes only opening each vent and cleaning in proximity to the opening and not down the entire length of the duct to the furnace. That would require an extra charge. This is false advertising in my book. I will not let this company do any additional work for me based on the errors and shoddy work that was already delivered. Examples: The dryer vent to the roof (this was my primary reason for having the service): They initially ran their 20 foot duct agitator down the chimney for my gas water heater and told me they got a lot of debris removed and that my dryer vent was cleaned from the roof end. On my own initiative I had to verify the vent routing in the attic myself and ask them which roof vent they cleaned to find out they did the wrong one. This created a dangerous situation of a potentially blocked water heater chimney based on the technician?s claim of getting a lot of debris out of it. He didn?t recognize that deadly possibility of a blocked chimney and was going to just go clean the proper vent. I had to insist they disassemble the natural gas chimney from the bottom and clean it from that end to ensure there was no blockage. Of course this company does not have any contracting license in our state and is likely not allowed to even work on a natural gas chimney. So at that point the technician should likely have said he can?t touch it and taken action to get a qualified contractor in to check the chimney. They did clean the chimney to my satisfaction and I went on the roof and found heat venting cleanly so felt I was safe. Bottom end of the dryer vent: They initially had me come to view the completed bottom of the vertical vent using their own 3 foot inspection camera. What a joke. I immediately saw that there was a huge buildup of dryer vent debris on the walls of the vent going up for the 2 or 3 feet and worse, the bottom of the vent below the opening was packed with at least a gallon of vent debris that they didn?t even bother to try to remove. They redid all that to my satisfaction but who knows what the duct interior looks like above the 2-3 feet their camera reaches. Dryer vent disconnected in attic. As a final check I went on the roof myself and ran the dryer and found zero venting. By this time they were complaining that they had never been in any home for more than 2 hours and that they needed to get done?. I insisted they go into the attic and check the dryer vent which, as it turns out, had separated in the attic when he ran his agitator down from the roof. They reconnected it but refused to run their agitator down it to verify it was cleaned so I cannot be sure it is. I did go onto the roof and verified that venting was occurring with the dryer on though it did not seem very strong. SO I plan to have the dryer vent re-cleaned by a reputable service. Most vents needed rework: At this point I had to verify the cleaning on every vent myself using their camera. Over half had needed more work for obvious debris, and there is no way to see beyond the 2-3 feet so it is unknown if they are clean beyond that. Sanitization: The charged extra for sanitizing the entire system. Seems like a useful service. But the procedure included spraying sanitizer into each vent. Problem was, they did it while they have the furnace on continuous fan so the sanitizer we blown right back and out the vent opening. I?m no expert in this but that also seemed to be a totally improper way to apply sanitizer. Seems like it should be applied when the negative pressure machine was applied to draw the sanitizer thoughout the system. When I asked about this they said ?oh no, look, it has a powerful spray and goes clear back to the furnace.? Sorry. No way. Also, the add says all vents and ducts. However, that does NOT include the intacke vents and ducts. Those were extra. The combination of misleading/false advertising and poor service is something I wouldn?t wish on anyone. I felt like my home was in danger and that these technicians were totally trying to just get as much of my money as they could for a minimum of effort. I was extremely scared of the potential danger from the chimney mistake and their lack of knowledge of what they were doing. And doing some research found that dateline NBC has done a sting on a nationwide scam for duct cleaning where situations just like mine happen and many people are scammed for high fees for little or no beneficial work being done. I?m sure there are reliable companies who do vent cleaning. I will never try the ?coupon? duct cleaners again and recommend no-one does.

Young man and a partner showed up and immediately began to explain to me why I needed to spend more than the advertised special and did a hard sell. Their advertisements were misleading and false and they had lots of reasons why the advertisement only covered cleaning right at each vent. I agreed to some additional costs and wish I had immediately sent them away. They did horrible work and I had to personally inspect every vent and over half had to be redone. And their camera goes in only 4 feet so there is no way to know if the interiors are cleaned. The came my dryer vent. It goes to the roof and after he said it was done I had to go look in the attic my self to find that he had actually run his drill powerd whip down the vent for hy gas water heater. I had to demand he disassemble the dryer vent and verify he hadn't clogged it up. The he did the real dryer vent and declared it cleaned. I turned on the dryer and went to the roof myslef to find zero air venting. I demaned they go in the attic and find the problem. They did and found he had broken the vent loose in the attic which he tryed to clean it from the roof. In the end they left 2 items undone and the place a mess. I had him call for their contractors license and talked to his "dad" who claimed they did not need a license other than a business license. The advertisement says licensed and certified technicians, niether of which is true. After I complained about all this he agreed to reduce my fees from $500 to $350 but I wish I had never had them here. Oh, and my dryer vent connections fell apart immediately after they left and I spent over an hour vacuuming and cleaning up. and now my dryer is out of commission until I hook it back up.

This company double confirmed with me and then never showed up. When I called they were totally disorganized and promised to call me back promptly, but I never heard back, so I called again. At first they claimed I had no appointment. Then they admitted they had made an error and promised to have a manager call me. AGAIN, no call back. When I finally reached someone with any authority, they were unprofessional and offered me only a 10% discount for my inconvenience. Very disappointing experience overall