Abra Auto Body & Glass

They are the ones that took over for Precision Collision. I was pulling into a parking spot and it was real tight because there was a medic unit parked along there. I pulled in and I got almost in and scraped along the right rear panel on a new SUV. I keep my old insurance cards and I put one under their windshield and I put on it "Call Me" and as soon as I got home they did. I filed a police report and called my insurance company and Abra took care of the whole thing. It was a small touch up. I wasn't going to have it fixed because now days things cost $1000 but I thought no, I have been paying for insurance all these years and this is my only at fault accident. I filed a report and they took care of it. It was fine. I probably would use them again. I would probably try to get an estimate from some where else to. I would call my insurance company and see who they would use as an adjuster. We never told people you have to take it there. We would just say if you want a list we will give you 3 names. If they asked us if it was your car where would you take it, we could tell them that.

Great. Got an estimate from Abra then they recommended getting another estimate which we did. Abra's estimate was the lowest and we liked their guarantee so we had them fix up our Tahoe. Work was beautifully done on schedule and within estimate.

Very well. Good diagnostic tried to fix the old sensors before recommending a new one.

I've taken car for auto body repair to several different places in the last 40 years in the Seattle area and I pretty much go back to the same one every time (it's not Abra) because when they do a repair job, if there's a little ding or a dent or something else they fix it. Abra didn't. They just fixed what was the focus of the repair. So, if they repaired a quarter panel, they didn't fix the little dings or dents that still showed up through the paint. And they left an ugly spot in the paint. They said they were going to look at the photos, they thought it was there before. I know that it wasn't. They said they were going to fix it. I haven't taken it back to get it fixed, mostly because I don't want to go back to them. They could have done a better job.

Very happy with my quality and price

My 2 door sports car looks great and I am pleased with the service. I would recommend them to anyone wanting to have a small mistake erased from your car.

My experience begins with an 8 am appointment 4/14/15 at the Repair shop located at 9200 Aurora Ave N Seattle WA 98103. Invoice #8910 Estimator Jeremy Francisco. I arrive promptly at 8 am. I watched everyone milling about and a meeting of some sort going on in a service bay. I waited more than 35 minutes for the estimator to greet me. Customers have jobs and schedules. Jeremy spent no more than 5 minutes with me in collecting information on the car, and I was inconvenienced by more than 35 minutes to receive this service. This was NOT an insurance claim. We communicated with Melody and Jeremy and dropped the car off Wednesday 4/22/15 at 4pm (firm appointment for drop-off 4 pm. During the drop off Jeremy assures me that ABRA had parts in town and that our car would be done by Friday. Every estimate we received indicated a need for more than 48 hours to repair a quarter panel. When I asked Jeremy about this he replied ?ABRA CADABRA.. we are that good? My confidence sank in that moment. I also asked Jeremy to look at the alignment since that was the location of the damage. We were headed out of town and we would have no access to phone or internet. Jeremy assured me the car would be done by Friday 4/24 and that if we did not pick it up we would be charged storage fees until Monday. But paying up front in full would eliminate the Sunday storage fee. Ok I put the entire estimated charge on a credit card $1300, and we left. We receive email and text updates throughout our trip that the part arrives Friday morning (gee what happened to we have all parts in stock.. really??) and they hope to paint it by the end of the day Friday. So much for it will be done by 5 pm Friday. We call at 2:56 pm Monday 4/27 and speak with Melody who assures us the car is done and we should pick it up at 5pm. I arrive at 5 pm and am told I must pay $290 more before anything is explained or before I can ask questions. Again I surrender my credit card to Melody. Jeremy has gone home and a different man agrees to walk me through my paperwork. He tells me my car is done and is just finishing being washed. I ask about the extra charges and the alignment and see it is on the invoice. I ask for the before and after specs on the alignment. The service rep disappears and returns with a mechanic who says that no alignment was ever done. They then demand to see proof on my cell phone of a call that the car was ready. Melody is sitting next to us the entire time knowing she was the ABRA employee who spoke with us 2 hours earlier about the car being ready but she did nothing to speak up in the moment. Had I/we not had the intuitive insight to ask for the before and after specs on the alignment it is clearly apparent that I would have left the service center having paid an extra $290 for service that was not performed. Furthermore, it is apparent that there isn?t a checks and balances system in place to verify that work is completed. I spoke with Manager Dion at 5:45 pm 4/27 to air my frustration and experience. Dion made excuses and seems to be hanging Jeremy as the fall guy in this. Is that who really is at fault? An entry level staffer to interfaces with customers bears all the responsibility, not the mechanics who read the work orders. Dion tried to blame the painters but I failed to see how paint and alignment were under the same job scope. To summarize for you, we live in this neighborhood and wanted to support a local business. ABRA has violated the trust of its community. The branch manager of 2 weeks, Dion is scrambling and making excuses. No one on the staff has been friendly or professional (Melody, Jeremy nor Dion) This is an integrity issue. ABRA charged us for work that it had no intention of completing. Your company has not demonstrated any interest in working with a client or her needs. Everything that we have been told clearly is in the best interests of ABRA. After faxing a letter to president and VP of operations in Minnesota, then speaking with a corporate representative in Minnesota about my complaint, then with a regional manager, then with my Allstate insurance agent ( who said ABRA was the worst from their perspective) I received a call from Dion who said I would be credited back the $290 for extra charges plus they would pick up my rental car. That's nice but my silence is not for sale. If anyone decides to do business with them have corporate on speed dial. 1-888-872-2272 1-888-872-2272 FREE and ask for customer relations. Call Send SMS Add to Skype You'll need Skype CreditFree via Skype

I took the car in for an estimate, and set a time to leave the car. I was going out of town for 3 weeks, and they offered to keep the car for the extra time I was gone, for no extra charge. Texts were sent to update me periodically, and phone calls to alert me to when it was done. This is a truly professional organization with great people working there. I would recommend and have recommended them to anyone wanting honest, expert service.

They did a fantastic job. They were very professional. They got me a car rental. It did take them longer than expected. I did not like that part. I did speak with them about it, and they did give me money in return for the length of time my car was in shop.

I hadn't taken my truck there before. They did a great job.

The repairs are excellent and they even drove us home when we dropped off the car and picked us up when it was completed. They were very nice and professional. They even stored the car for us for a week while we were away so as not to interfere with a planned vacation. I would definitely use them again!

She received bids from several shops, and theirs was the best. The quality of their work was great, and she told me she really like their service.

The work required that I leave the car there several days. They arrange for rental cars for those of us who need them at a very reasonable rate and with the car delivered to their shop and return also at the shop. They gave me a winow when the work would be finiished and it was done at the beginning of that window. Not only was their work very well done, and they also detailed my car. It hadn't been that clean since I bought it. All in all, it was a very pleasant experience.

estimate given quickly, and vehicle delivered a day after promised date. Quality of work was very high, with a paint (metallic blue & gold that is tough to match)

It was an excellent experience!! Customer Service was great!! All estimates for repair amounts and time were accurate. I would definitely use them again in the future.

Representative was nice & specific. Services performed on time, no hassle, no waiting. Very efficient & professional.

Fabulous!!!!!! My 1999 Passat looks like "almost new." I appreciated the kindness and advice of Tony from the time he did the original estimate. Part of the work was done through insurnace claim and part I paid for out of pocket. The staff kept me up to date with progress on the car. It did take a couple of days longer than originally expected but I had a call that explained more damage was found that needed attention. I also requested an interior detail. The body work done looks fabulous - literally shiny new. And the interior detail: SUPERB!!! There were lots of crumbs etc. in nooks and crannies, and also lots of cat hair on the seats. The cat hair had "seeped into" the threads of the fabric, so I know it was tough to remove --- I'd tried! When I picked the car up I also brought 4 new hubcabs with me as well as new license plates. The team graciously put all of these on for me. That made the experience of driving away very special. I am very happy I proceeded with this work and very happy I chose Aurora Auto. I recommend them WITHOUT HESITATION TO ANYONE!

I was in and out in 15 minutes with a new mirror cover.

Aurora very professional, estimates on time, clear work details, done on time.

The team at Aurora again did a superb job. They restored the car to original condition and did it in less time than expected. They stand behind their work. On one of the aforementioned prior jobs for me, they missed the need to replace a small part. With no questions asked, they promptly fixed the missed item and provided no-charge rental during that follow-up repair. I would recommend them to my family and friends.

Word is/was excellent; but I was told car was done when it in fact was not so that when I showed up to pick it up, after a 45 min. drive, I learned it wouldn't be ready for another day; cost me 1.5 hrs of time, miles etc.

Great. We were given an accurate price quote, although the work took a week longer than initially promised. However, the work was done around the holidays, there was a snow storm they were dealing with, and the parts took some time to arrive (this was a big job), so the delay was understandable. They helped arrange for a rental car and got us great rates!

The estimate, drop off, actual service and pickup went well. Staff was friendly and they'd arranged for the rental car rep to meet us with a car. When we returned to the shop after we noticed they'd torn our weather stripping on the front windshield, the estimator admitted it was their fault and assured me that they would correct it. However, it took them over three weeks to set up an appointment to make the repair. First they said the delay was due to our insurance company getting back to them, which I thought was ridiculous since they shouldn't be charging our insurance company for their mistake (they offer a "Lifetime Warranty" on all their work). Then they claimed that the part was backordered at BMW (really? At all four BMW dealers in the area?). Finally they were ready to see us. They didn't offer a rental car or anything, so fortunately, we had an old truck we could use while they had our car. When we dropped it off, my husband expressed our dismay and frustration at the lack of service we had received. The person my husband spoke to had a variety of excuses, and finally just said that our insurance company wasn't even paying for it, so we should be grateful that they were providing customer service and taking care of the problem (umm...what happened to the "Lifetime Warranty?"). They fixed the problem and we were able to pick up the car that evening. However, a couple of weeks later, I received a copy of the bill they sent to our insurance company! I will absolutely never return to Aurora Collision and will recommend to my insurance company that they never send another customer there either.

I had gone at 4 the day before to get an estimate, but didn't realize I needed an appointment so I came back a few days later and even though they don't usually do such small repairs, they made an exception since I was turned away the night before. They gave me a time and cost estimate which was exactly what the total came to. They were professional the entire time and offered a rental car even though I didn't need one.

My car was towed from the collision site to Aurora Collision Center. Everyone there was friendly, helpful, and understanding. The repairs took longer than expected due to complications with insurance. I was informed of the problem and delay as it came up. They are a very organized and professional group. They did quality work.