Works fine and fast. Problem area: they were out twice and cleaned an upstairs bathroom that has marble tile floors. Both times, after they left, I found a large splash-pattern stain on the marble floors. At beginning of 2nd visit, I pointed out the stained area. They denied using anything that could make a stain on marble. After their 2nd visit, found ANOTHER similar stain in a different area of the floor. Both times Linda claimed nothing they used could make the stain, but after the second episode they refused to even come back to examine the stain. Linda is unwilling to investigate to see if her products can stain marble, claiming that my wife's hairspray is the probable culprit (my wife doesn't use hair spray, so there is none in the bathroom in question.) Didn't even ask them for compensation for damaged tiles (even gave them Christmas cookies!) so I found it a distressing sign of character that they were unwilling to even search for possible causes in their products.
Description of Work: Ordinary housecleaning: hardwood floors, carpets, countertops, bathrooms.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$85
Response from A SPARKLING CLEAN SERVICE
DEAR READERS: THIS HAS BEEN ON HERE FOR A YEAR, AND I JUST FOUND OUT ABOUT THIS 01/10/07. PLEASE DO NOT LISTEN TO THIS REPORT. PLEASE CALL ME FOR THE MANY REFERENCES I CAN PROVIDE FOR YOU. I HAVE OVER 42 CLIENTS. I QUIT WORKING FOR THIS MAN AFTER THE ABOVE PHONE CALL. THE STAINS WERE POINTED OUT TO HIM THE FIRST TIME WE CLEANED. THE MEMBER SAID THE CONTRACTOR HAD MADE THE STAINS WHEN LAYING THE FLOOR. I HAVE AN EMPLOYEE WHO WITNESSED THE CONVERSATIONS AND STAINS BEFORE WE EVER CLEANED. THIS MAN TRIED TO BLAME US FOR THE PROBLEM AFTER THE CONTRACTOR HAD MADE THE PROBLEM IN THE FIRST PLACE. WHEN HE CALLED FOR A THIRD APPOINTMENT, HE MENTIONED THE STAINS AGAIN. I GENTLY REMINDED HIM OF THEM IN THE FIRST PLACE AND THAT'S WHEN WE TERMINATED OUR ARRANGEMENT. YES, INSTEAD OF A X-MAS BONUS OF CASH LIKE MOST OF OUR REGULAR CLIENTS DO, HE DID GIVE US TWO COOKIES. THANKS.
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Service Categories
House Cleaning
FAQ
A SPARKLING CLEAN SERVICE is currently rated 3 overall out of 5.
Monday: 9:00 AM - 5:00 AM
Tuesday: 9:00 AM - 5:00 AM
Wednesday: 9:00 AM - 5:00 AM
Thursday: 9:00 AM - 5:00 AM
Friday: 9:00 AM - 5:00 AM
A SPARKLING CLEAN SERVICE accepts the following forms of payment: Check
Yes, A SPARKLING CLEAN SERVICE offers free project estimates.
No, A SPARKLING CLEAN SERVICE does not offer eco-friendly accreditations.
No, A SPARKLING CLEAN SERVICE does not offer a senior discount.
Yes, A SPARKLING CLEAN SERVICE offers emergency services.
No, A SPARKLING CLEAN SERVICE does not offer warranties.
A SPARKLING CLEAN SERVICE offers the following services: RESIDENTIAL, COMMERICAL AND OFFICE CLEANING.