Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

EFC Equipment Feed & Pet

4.0(
5
)

Lawn Mower & Power Tool Repair, Pet Stores

About us

Specialties Welcome to EFC Equipment Feed and Pet. If your looking for a tractor, lawn & garden outdoor power equipment, quality pet food and supplies or Purina feeds your going to enjoy our store. Are we a farm store? A tractor dealership? A pet store? lawn and garden store? Well, yes all of those and more. From the backyard chicken coop to the everyday farmer and all paths in between. The big difference between EFC and a farm store is that we service what we sell. We have a full service bay and parts department with skilled mechanics. Also we service all brands not just the ones we sell. Not only do we sell the same equipment as the box stores we sell for the same price or less. Plus the new saw or trimmer or anything we sell goes out assembled and ready to use. Need a bag of feed let us carry it to your car, happy to do it! Take a few minutes to stop in and say HI and see what EFC has to offer. Family, veteran owned and operated business since 2000.

Business highlights

24 years of trusted experience

Services we offer

Full service lawnmower, tractor and small engine repair. Pickup and delivery available.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.05 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
40%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.8
value
4.0
professionalism
4.0
responsiveness
3.3
punctuality
3.6
Write a review
Showing 1-5 of 5 reviews
John B.
07/2017
5.0
lawn mower repair
  + -1 more
The job was done much earlier than estimated and for less money.
Description of Work: Lawn mower would not start so they cleaned carburetor to get it running again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$43
Raymond R.
01/2015
3.0
lawn mower repair
  + -1 more
unknown
Description of Work: fixed lawnmower which would not start. | |I selected this company because they committed to working on my lawnmower immediately. The next day I called in to check on progress, and was told that they could not get on the job for several days. Not a happy camper. Front desk people obviously had no idea what the workload of the technical staff was. Inexcusable. They did however, get it back to me by the third day.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$80
Response from EFC Equipment Feed & Pet
Thank you for reviewing EFC Equipment Feed & Pet. My name is John and I'm the service manager and the person who you would have dealt with when you dropped off and picked up your mower. We really do appreciate the feedback and it is used to do an even better job in the future. Unfortunately we could not find any record of the repair either by your name, the date of repair or your address. Could you please let me know the service order # so that i can look into this. Please feel free to contact me directly so we can figure out what went wrong. My direct number is 509-374-3398 ext 3. Thank you!
Michael B.
12/2014
3.0
lawn mower repair
  + -1 more
They completed the work but they were not timely and did not communicate final cost or completion date. Had to keep calling to get info on price and time, usually with no real answer until they were done. I might use them again but only because they are no worst then the other lawn / yard equipment repair places in the tri-cities
Description of Work: repaired heavy duty week whacker
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Yes, I recommend this pro
$150
Response from EFC Equipment Feed & Pet
Thank you for your review of EFC Equipment Feed & Pet. We take your feedback seriously and use it to do a better job in the future. I looked up your ticket and it looks like we failed in 3 areas. 1. From your response you were looking to do an estimate first, then repair. We do have a paid estimate service like the other shops in town but we failed to give you that option. It is more expensive but we should have given you the option. Our standard repair ticket is to repair the item and if expensive (a set ceiling price set by you) we call and let you make the decision. we have added a flag that will cue anybody at the counter to ask the customer which route they would like to go. 2. Your trimmer came in on a Saturday and went in the shop on Tuesday. Carburetor was bad and was inexpensive but when ordered was on backorder from the manufacturer. When you asked for a completion time sadly it is impossible to give you a date because backorders are called that because there is no known estimated ship date. We failed to communicate to you what manufacturer backorder meant and that is our fault. We added some definitions to the back of the service ticket to help define things like backorder to make things clearer. 3. It looks like you were looking for daily status updates and we should have noted that on the ticket. Some people want them and that is perfectly fine on the same hand we don't want to bother people who don't want daily calls. We have added a check box on the ticket so we know who does and doesn't want to be called each day. The tough part is when there is no update because of uncontrollable circumstances like backordered parts there just isn't anything to say. Not sure how to overcome that yet but we will work on it. Your carburetor came in 10 days after we ordered it and was installed on your mower the same day. with a repair cost under $100.00-tax. If the parts had been available from the manufacturer it would have only been in our shop 2 days. So I hope you will try us again in the future and thank you again for helping us do a better job for you and others.
Rita A.
10/2014
5.0
lawn mower repair
  + -1 more
unknown
Description of Work: Repaired zero turn mower
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Alta J.
07/2014
5.0
lawn mower repair
  + -1 more
I have bought cat food, bird seed, vet supplies, etc and they have high quality products at reasonable prices. They also sell mowers etc and although I don't need that I have arranged to take over my electric mower to have it sharpened. I'm sorry I haven't taken my business there since they first opened! Really nice helpful people and a cat named Rango!
Description of Work: This is the nicest store. It is in the old Keg/Stalag 13 building and would be handy to pick up things on the way home from work. I only live a couple blocks from them and just started going over there first to see if they have what I needed.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60

    Contact information

    2155 Stevens Dr, Richland, WA 99354

    http://www.EFCTRACTORS.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 4:00 PM

    Licensing

    Bonded
    Insured
    No License Required for Trade
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Lawn Mower & Power Tool Repair,
    Pet Stores

    FAQ

    EFC Equipment Feed & Pet is currently rated 4.1 overall out of 5.

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 4:00 PM

    EFC Equipment Feed & Pet accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, EFC Equipment Feed & Pet does not offer free project estimates.
    Yes, EFC Equipment Feed & Pet offers eco-friendly accreditations.
    No, EFC Equipment Feed & Pet does not offer a senior discount.
    No, EFC Equipment Feed & Pet does not offer emergency services.
    Yes, EFC Equipment Feed & Pet offers warranties.
    EFC Equipment Feed & Pet offers the following services: Full service lawnmower, tractor and small engine repair. Pickup and delivery available.

    Contact information

    2155 Stevens Dr, Richland, WA 99354

    http://www.EFCTRACTORS.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 4:00 PM