They took my information, said a plumber would call me back, and 48 hours later I had still not received a call. I went elsewhere.
Description of Work: Basement floor and utility sink drains unblocked; upstairs bath water supply line repaired.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
jeramy S.
02/2018
5.0
sewer cleaning, drain cleaning
+ 0 more
So, I was told by two different rooter companies (both national franchises) that I needed to dig up and replace my lines. The update would have cost more than $10,000, according to what they were telling me. Just to clean it out they were saying some nonsense, like, $1400. I called drain surgeon. They cleaned it out for $153 after tax. I will call them first, from now on.
Description of Work: Roots cleaned out of pipes
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$153
WILLIAM E.
05/2017
4.0
plumbing, sewer cleaning
+ 0 more
Went very well have the job done in an hour 200$. I am assuming it was $100 the boss, and a hundred dollars for his helper?
Description of Work: Unplug sewer line
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Sherry S.
06/2016
5.0
plumbing
+ -1 more
unknown
Description of Work: Tracy came quickly on Friday of a holiday weekend when we had water coming out of a kitchen ceiling light fixture - rescued!
Rating Category
Rating out of 5
Yes, I recommend this pro
Edwin F.
05/2016
5.0
plumbing
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Timothy B.
11/2015
4.0
plumbing
+ -1 more
unknown
Description of Work: Did not keep the work area clean.
Rating Category
Rating out of 5
Yes, I recommend this pro
Carolyn & Victor S.
08/2015
5.0
plumbing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
wendell G.
11/2014
5.0
drain cleaning, plumbing
+ 0 more
We had a clogged drain that we tried to remove ourselves for three days. I tried three gallons of drain cleaner and tried to snake out the clog using my home size snake. I finally gave up and called a plumber. They came right over and had every thing w!orking great in 1/2 hour. They were thorough in checking things to be sure everything worked again (toilet, washing machine, dishwasher, and kitchen sink). They even helped move our washing machine back into its position (I had moved it to put drain cleaner down the drain). Since I had worked so hard and so long on the clog, I was expecting it would be a tough job for them and they would give me a big bill. I was so pleased that they got it done right away and the bill was way less than I expected!
Description of Work: We had a clogged drain that backed up our toiled, washing machine, dishwasher, and kitchen sink. What a mess!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$147
Paul M.
01/2014
5.0
plumbing, water heater repair
+ 0 more
They are great. Professional, on-time, good work. We had a hot water problem and they diagnosed and fixed it right away. |We would HIGHLY recommend them. They are our go-to for any plumbing problems. They have helped us several times.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Deborah G.
01/2014
5.0
plumbing
+ -1 more
Tracey and Eric are the best plumbers in town, and the some of the best people I know. They are honest, trustworthy, and when they perform their work, you know it is being done right and the most economical way possible. My housekeepers had accidentally broken the base of the faucet, Tracey found a replacement piece so that we wouldn't have to get an entire new faucet for the kitchen. Saved us a lot of $$$.
Description of Work: I used Drain Surgeon.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Roy W.
10/2013
5.0
plumbing, drain cleaning
+ 0 more
Called for service, their answering service had them call back in about five minutes, they were there in about a half hour and had it unplugged in about 15 minutes. Scott was very knowledgeable and professional I would definitely use them again.
Description of Work: Had a toilet that was really plugged, I'd tried everything and it was plugged solid. The contractor got it unplugged!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
JAMES D.
08/2013
5.0
plumbing, drain cleaning
+ 0 more
Drain Surgeon provided quick service to unclog a toilet and was able to repair a leaking kitchen faucet, as well. We were pleased with the response and the results of the work done and were satisfied with the amount charged for the service.
Description of Work: Unclogged toilet and repaired kitchen faucet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Caroline K.
07/2013
5.0
plumbing
+ -1 more
Entailed going in crawl space and both men worked together in repairing front faucet and back yard faucet. No more leaks and new faucets work great! Eric and Scott were professional in their work and nice guys to deal with. Also, fixed on another day a water leak in house(Eric was next door working) and fixed the leak that was spraying water all over! Eric did not have to do that as we had no appt and he just happened to be working next door. Great worker!
Description of Work: Eric and Scott repaired 2 leaky outside faucets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$248.55
Toby Y.
06/2013
5.0
plumbing, drain pipe, sewer cleaning
+ 1 more
Super. Came and saw the problem, did a temp repair until they could come back the next day with the right parts to do a permanent fix. I first used the Drain Surgeon back in the 1990s, but haven't needed a plumber since then. When I found the leak under the house I was happy that I remembered to use them. Work is still as good as it was 20 years ago.
Description of Work: Repair a leaking sewer pipe where the water softener drain went into the pipe.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$173
Richard F.
12/2012
5.0
plumbing
+ -1 more
We called at 7:30 AM. We were given a window, which was missed by about 2 hours. However, we have used this company on about 5 occasions and this is the first time they were late, so I have no real complaint. The problem was fixed in about 20 minutes.
Description of Work: Our kitchen faucet was coming loose for the third time (see our other review of NWRestoration). We simply needed the nut under the sink tightened.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$125
Marvin E.
10/2012
5.0
drain cleaning
+ -1 more
Came to house, assessed the situation and got up on the roof and cleared the drain.
Description of Work: Cleared a drain. this is the only TriCities company that i could find that belonged to the Better Business Bureau. What I liked is that this is an owner operator company, i.e. one of the co-owners came and did the work. He knew exactly what to do.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$140
Kathy L.
08/2012
5.0
plumbing
+ -1 more
My husband and daughter originally tried to fix the leaking hose faucet themselves. They fixed the leak, kind of - no water would come out at all any more! My husband called the Drain Surgeon, and Eric met my daughter at her house the next day. Within 20 minutes, the faucet was replaced and running perfectly. Eric even took the time to remind her to take off the hose in the winter to avoid flooding her house. Most recently, we called them again to run plumbing pipes from the laundry room to the garage so that she could have a sink in the garage. Eric was the one who came out for the job again, and he was once again professional, courteous, friendly, and efficient. He even went inside with her to check the faucet in the laundry room (that she had recently installed herself) for leaks, with no extra charge. Both we and our daughter are incredibly happy with their service. We will use them every time that we have a plumbing need. They are both nice men, their prices are fair, and they are a locally-owned company, so it supports the local economy.
Description of Work: We have used the Drain Surgeon many times on our own house, and most recently, twice at our daughter's house. They first fixed her leaky hose faucet, and then ran the pipes for and installed a sink in her garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Jerry K.
03/2012
5.0
drain cleaning
+ -1 more
Son took a shower and ended up with water backing up into lower level. Up laundry room drain, toilet, shower. Tried to snake myself with 50 foot snake...no go. Got on angies list while cleaning up water and called the drain surgeon. Got call back within minutes and showed up within an hour. Snaked it clean to city sewer. No problem any more.
Description of Work: Water backed up into lower level. Main line snaked
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$278
ECM A.
09/2011
5.0
drain cleaning
+ -1 more
Eric was friendly, professional, and extremely talented. Truly superior and much appreciated performance!
Description of Work: We were in a bind when one of our drain lines was breached due to a broken fitting. We called and within 20 minutes the problem was corrected! We took the opportunity to ask him to help us connect the water line to our front sprinkler system. It was done in less than an hour!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Karen M.
08/2011
5.0
drain cleaning, plumbing
+ 0 more
We only use drain surgeon unless its an emergency and he's not available.He is the best in the business.Always professional on time and wonderful to my cats and me.We have used him for several years now and are very happy with him. We found him after another company wanted to tear out our fence and dig up the back yard for a clogged sewer.They had been here for 4 hours and claimed to not be able to do the job with out ripping out the backyard.We took a chance on the drain surgeon and it paid off he had the drain clear in under a half hour and cost us around $100 instead of the several thousand the other company wanted to charge. He is the best! he is fast with a reasonable price and treats you with respect.
Description of Work: We needed the toilet drain worked on.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$98
Krista T.
08/2011
5.0
plumbing, drain cleaning
+ 0 more
Prompt service and communicated with us professionally.
Description of Work: Repaired a leaking sink and replaced a faucet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Laura M.
12/2010
5.0
plumbing, water heater repair
+ 0 more
I am very impressed with their service. They are very nice and willing to help. We bought the valve for the washing machine ourselves and then decided we weren't equiped to install it. The Drain Surgeon came out and we discovered the brass valve would not fit. The Drain surgeon made some adjustments and got it to fit. We then had some questions on other plumbing issues and they were more than willing to take time to answer all our questions. We also used them twice for our water heater. First when it was leaking and then later they installed a new one. They helped alot with all our questions and concerns about a new water heater.
Description of Work: I have had a new water heater installed and also a new washing machine connection for the hot and cold water installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary Sue S.
06/2010
5.0
plumbing
+ -1 more
EXcellent. We have used thm in the past to clear our drains. They are always prompt, effecient and they give us a senior discount,.
Description of Work: I had a leak under my kitchen sink. Eric came to look at it and tightened a few valves. He couldn't find a leak. There have been no more leaks since then. He would not accept any money.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kimberly P.
12/2009
5.0
plumbing, drain cleaning
+ 0 more
They did a great job. We had almost every drain in the house clogged and they were able to fix it the same day. Their prices were reasonable. They were nice to my dog.
Description of Work: They fixed a bunch of our plumbing. They cleared the sink, replaced a pipe for the bath tub which was under the house, and cleared the toilet drain that would not flush.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$206
Christy B.
12/2009
5.0
plumbing, drain cleaning, water heater repair
+ 1 more
As always, these guys, Eric or Tracy called just before they came at the appointed time, and fixed the bathtub faucet with new washers-quick and easy. The kitchen sink fixture needed replacement, so Eric went to buy one, as he didn't have the right one on his truck that day (unusual) and installed it, fixing the leaks above and below the sink. They have fixed plumbing and replaced water heaters in our home as well as our apartment buildings. Years ago, we tried other companies once in awhile. No more, we just call them.
Description of Work: One of the apartments had a leak in the bathtub faucet, and the kitchen sink was leaking from the faucet above and under the sink as well.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Drain Pipe Installation
FAQ
Drain Surgeon is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Drain Surgeon accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Drain Surgeon does not offer free project estimates.
No, Drain Surgeon does not offer eco-friendly accreditations.
No, Drain Surgeon does not offer a senior discount.
No, Drain Surgeon does not offer emergency services.
No, Drain Surgeon does not offer warranties.
Drain Surgeon offers the following services: Plumbing - Drain Cleaning, Plumbing, Water Heaters