South West Plumbing & Waterheaters, LLC

Extremely responsive. Excellent communication. Excellent work.

Use with caution, customer reps very helpful however took 3 days to get new tankless hot water equipment installed, then there were small gas leaks, took another 2 days for plumber to come back and fix. Financing options very confusing, plumber had no knowledge of the options. Then recently a couple of months after installation tried using fireplace, since the gas was turned off to install new heater the pilot light had gone out, called to see if pilot light would have been affected during installation, customer service rep was quick to want to schedule service appt, asked for the plumber to call me before coming out as they might be able to walk me through resetting the pilot light, no call, plumber showed up, had an issue getting the pilot light to ignite, however after several attempts it did ignite. Was giving an invoice for $380 plus taxes. After talking with friends, was told when they had new hot water heaters installed, their plumber checked fireplace pilot lights and reset them. Called to question regarding being charged, after trying for the last 3 weeks, call center reps claim the situation has been escalated to Amber, Supervisor and Eric, Manager, still waiting for a call back. Will not use again.

DO NOT USE SOUTHWEST PLUMBING! Complete scam! If I could give zero stars I would. I had them replace two hose bibs on the exterior of my house. When giving me the estimate, I was a bit shocked at the estimate price, but with cold weather coming I needed it done. The technicians assured me the estimate was accurate and would take 5+ hours of time to complete (with two of them). They were done in two hours. I have called their company multiple times to speak to a manager to understand how a bill for this work could be justified at this price and have received no call back after being promised I would be contacted in 2-3 days! Save your money and go to literally any other plumber!!!! In addition to the high price, I inspected my crawl space where a valve was put in to shut off my outdoor water. I asked the technician if they put the insulation back as it was and they assured me it was. Not only was it put back very poorly, but a 2ft section of my pipes were left uncovered and prone to freezing! DO NOT DO BUSINESS WITH SOUTHWEST PLUMBING!!

WARNING â South West Plumbing Renton location - We needed a new toilet in the master bathroom but had to put it on hold until we had an Asbestos test taken. Meanwhile, we thought we would get a new toilet in our guest bathroom since he was already there. So, we purchased a Toto Premier 2 pc Gravity Elongated Toilet (Comfort/Chair height) for $1,538.69 and then paid for the other toilet as well and the installation of $760 for when he comes back out. I should have done my research. Several stores and contractors were completely shocked!!! They all said that we overpaid for the toilet and the installation should not cost that much. One retailer was so angry that he immediately sent me a Price Quotation and said you do not even have to purchase from me but to definitely call them back and cancel the order for the second toilet and the installation. When I called SW Plumbing they just said that was the price so we are stuck with a toilet that should have cost us $519.67 but we paid $1,538.69. Actually, the total cost for the job was $7,947.67 (incl 2nd toilet/installation) ~ makes me wonder what else did we overpay??? Too bad because I have used them before and was pleased but not anymore.

Quick response, efficient and thorough, friendly, helpful, respectful, and professional, great work!

Small issue with the job but they came back out immediately to rectify it. Great experience overall!

Quick and quality service

I recommend this company, they did a very good job

Excellent workmanship, I will be hiring them again.

Good experience, thanks Norman!

Professional service. Kitchen sink faucet and pipes replaced in one morning. Thank you!

They responded quickly. Brandin was very professional, explained everything to me, and fix things quickly. They did a great job.

Kirk and Danial were excellent and provided excellent advice throughout the entire service call

Great job, reasonable, as soon as they cooulld.

Master Plumber Norman- professional, polite, courteous, explained things well, and did excellent work.

What ultimately amounted to routine maintenance cost a small fortune. Despite request to clarify how costs were estimated, no clear explanation. I won't allow myself to feel pressured again to accept their estimate on the spot. I am wondering whether there is a regulating body to control costs? Plumbers, like lawyers, appear to charge what they want because they can. A lesson learned..

Almost $800 for 35 minutes of work with still no receipt kinda makes me wonder. I am grateful for the leak fixed though. the guy was nice.

Did a great job! I was satisfied with their work.

Professional, did great work, but was more expensive than other companies (perhaps worth it, though?)

Kevin and Keegan did a complete check of all of the plumbing in my home besides the faucet issue they originally came out to fix. They found 3 other issues that required attention. They fixed everything the same day.

Highway Robbery. Do not hire this company. Charged me $622.00 for 1/2 hour of labor to install a $50.00 part.

James is a good plumber came and took care of it

They did a great job. All the trades are expensive these days. But obviously worth it!

Prompt, professional, and friendly

This is Camille Bennett Hoffman and today, I receive excellent service by Kevin and Keegan who installed my new shower doors. They are both professional, knowledgeable, friendly and inefficient! I totally enjoyed my interaction with these 2 young men and I just wanted to let somebody know how pleased I was with them and their service. Camille ð